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What's new

Notable new features and improvements in Chat Thing, newest first. This page lists the changes most likely to matter to you, not every fix and small improvement.

September 2026

  • Book meetings with Cal.com. Visitors can pick a time and book a meeting without leaving the chat. Book meetings with Cal.com
  • Book meetings with Calendly. Open your Calendly booking form inside the chat, with the visitor's details already filled in. Book meetings with Calendly
  • Choose the voice for spoken answers. Pick from a range of voices, and preview them, when your web chat reads answers aloud. Website
  • Automatic screening of abusive messages. Obvious attempts to hijack your bot, and abusive messages, get a polite refusal without using message tokens. Security and data

August 2026

  • Link behaviour setting. Choose whether links in your bot's answers open in a new tab or in the page the chat is embedded in. Website
  • Test that power-ups run. Test cases can now check that a power-up was called, wasn't called, or succeeded. Test your bot
  • Better control over browsed pages. The Browse web page power-up now has the same scraping settings as website data sources, including excluded content and basic authentication. Browse a web page
  • A newer default model for new bots, plus new models from Google, xAI and Z.ai. Models
  • WebMCP (experimental). Let your bot use tools your web page exposes through WebMCP, in supporting browsers. WebMCP

July 2026

  • Ask Otto. An assistant on every bot page that explains, changes and tests your bot, and can diagnose a bad answer from the conversation. Otto
  • Connect AI assistants by signing in. Connect Claude, ChatGPT, Cursor and other MCP clients by approving access in your browser, with no API key to copy. Connect an AI assistant
  • Sign in with Google or GitHub. Sign-in and account
  • A smoother chat widget. Open and close animations, a resizable window and a better mobile layout. Customise the widget's appearance
  • More JavaScript SDK options. Override the welcome message and example questions per page or language, read the conversation from your page, and restore a visitor's conversation after they navigate. JavaScript SDK
  • Merge analytics topics to combine topics that are too similar. Analytics
  • Search a data source's content from its View documents tab. Manage data sources
  • Rotate your API secret and WhatsApp verify token without recreating the channel. Chat API
  • Clear replies at usage limits. When a bot reaches a usage limit or its channel is turned off, messaging channels now reply with a short notice instead of staying silent. Usage limits
  • Add-ons on the pricing page. See every add-on, such as extra message tokens, bots and data sources, before you buy. Add-ons
  • New models from Anthropic, Google, Mistral, Moonshot, Cohere and Qwen. Models

June 2026

  • Chat Thing MCP server. Build, configure and test bots from Claude, ChatGPT, Cursor and other AI assistants. AI assistants (MCP)
  • More MCP tools for power-ups, the web channel, webhooks and test cases. MCP tools
  • Maximum message length. Cap how long visitors' messages can be. New bots start with a 6,000-character limit. Usage limits
  • Richer conversation-started webhooks. Web conversations now include the visitor's first message and a link to the conversation. Webhooks
  • Hide the widget's close button with the JavaScript SDK. JavaScript SDK

May 2026

  • Advanced webhooks. Signed deliveries, custom methods, headers and payload templates, presets, and a test button. Webhooks
  • Analytics on Pro and Enterprise: topics, sentiment, engagement and common questions on your bot's Overview. Analytics
  • Discord conversation context. Your Discord bot understands recent channel history and mentions, and a new power-up lets it read other channels. Discord
  • Human takeover is now included on Standard, Pro and Enterprise. Take over a conversation

April 2026

  • Pre-chat form. Ask visitors for their details before the chat starts and send them to your systems. Pre-chat form
  • Responder role. Give support staff access to conversations without access to bots, settings or billing. Teams
  • Structured data in API requests. The API request power-up can insert objects and lists into request bodies. Call your API

March 2026

  • Human takeover. Claim a web conversation from the bot, reply yourself, then hand it back. Take over a conversation
  • Display power-ups. Show answers as cards, tables, charts, maps and diagrams. Displays
  • New Discord integration. Talk to your bot in Discord with mentions, direct messages and slash commands. Discord
  • Run a single test case straight from the test cases list. Test your bot
  • Multi-line welcome messages. Settings reference
  • New models from Anthropic and OpenAI. Models

February 2026

  • Custom domains. Serve your chat widget from your own domain, such as chat.example.com. Custom domain
  • A dedicated settings page for the web channel, replacing the old pop-up. Website

January 2026

  • Many more models to choose from, including new models from OpenAI and Google. Models
  • Better sitemap crawling for website data sources. Add a website
  • Pause scheduled tasks without deleting them. Scheduled tasks

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