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New to Chat Thing? Start here. Learn the building blocks, build your first bot (with Otto's help or by hand), see everything Chat Thing connects to, and run through the checklist before you go live.
Most common tasks
In this section
- How Chat Thing worksThe building blocks of Chat Thing (bots, knowledge, power-ups, channels, conversations and Otto) and how they fit together.
- Build your first botCreate a Chat Thing bot that answers from your own content, either by letting Otto set it up with you or step by step in the dashboard.
- Build and manage bots with OttoOtto is Chat Thing's built-in assistant. Ask it to explain, change and test a bot, or to work out why an answer went wrong.
- IntegrationsEverything Chat Thing connects to, from WhatsApp, Slack and Notion to Zapier, Cal.com, your own API and AI assistants like Claude and ChatGPT.
- Choose how to work with Chat ThingCompare the dashboard, Otto, the website widget, messaging channels, the JavaScript SDK, REST API, webhooks, MCP and WebMCP, and pick the right one.
- Check your bot is ready to launchA checklist to run through before you put your bot in front of customers, covering knowledge, instructions, testing, handoff, branding, limits and more.
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