Send and read Slack messages from your bot

The Slack power-ups let your bot do more in your Slack workspace than reply to messages. It can post to channels and threads, and read what's been said in them.

Example uses: post a summary of each escalated chat to your #support channel, or answer "What did the team decide in #product this week?"

Before you start

• Who can do this: team owners and admins.
• Your bot is connected to your Slack workspace through the Slack channel.
• The bot has been added to every Slack channel you want it to post to or read. To add it, mention it in the channel (type @ followed by your bot's name) and accept Slack's prompt to add it.

Steps

1. Open your bot, go to the Power-ups tab and click New power-up.
2. Choose Slack Send Message or Slack Get History and click Create power-up.
3. Edit the Power-up name and Description. For example: "Post a short summary to Slack when a user reports a bug."
4. Optionally choose a Channel under Channel settings. If you do, the bot can only use that channel. Leave it blank to let the bot choose a channel by name or ID.
   
5. Click Save.

Check it works

1. Chat with your bot and ask it to post a test message, or to summarise a channel.
2. Check the message in Slack, or open View details on the power-up call in the dashboard to see the result.

Troubleshooting

The bot says it can't post to or read a channel

The bot hasn't been added to that channel in Slack. Mention it in the channel to add it, then try again.

The bot posts to the wrong channel

Choose a fixed Channel in the power-up settings, or name the channel in the Description.