Chat Thing documentation
Chat Thing lets you build AI agents that answer questions from your own content, take actions for your customers and team, and talk to people on your website, WhatsApp, Slack and more. These docs show you how to build, launch and run them.
New here? Start with How Chat Thing works, then build your first bot.
Most common tasks
- Install the chat widget on your website
- Add your website as knowledge
- Hand off a conversation to a human
- Remove the "Powered by Chat Thing" branding
- Connect your bot to WhatsApp
- Use Chat Thing from Claude, ChatGPT or Cursor (MCP)
- Understand message tokens and what happens when you run out
Browse the docs
Get started
How Chat Thing works, build your first bot, Otto, integrations and the launch checklist.
Guides
End-to-end recipes for support, lead capture and internal knowledge bots, and fixes for poor answers.
Knowledge
Add your website, files, Notion and more, and keep your bot's knowledge up to date.
Bot settings
Instructions, models, usage limits, testing and every bot setting explained.
Power-ups
Let your bot hand off to a human, book meetings, call your API, send email and more.
Channels
Put your bot on your website, WhatsApp, Slack, Discord, Telegram and email.
Manage conversations
Read conversations, take over from the bot and see analytics.
AI assistants (MCP)
Build and manage bots from Claude, ChatGPT, Cursor and other AI assistants.
Developers
The REST API, webhooks, the JavaScript SDK and WebMCP.
Account & billing
Plans, billing, tokens, add-ons, teams, sign-in and security.
Help
Troubleshooting, FAQs and what's new.
Get help
- Email: support@chatthing.ai
- Community: ask questions and share what you've built in our Discord
- Videos: guides and tutorials on our YouTube channel
- What's new: see the changelog
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