Chat Thing plans and prices compared - limits and features

Chat Thing has five plans: Free, Basic, Standard, Pro and Enterprise. Every plan is for one team, and each team has its own plan. This page shows what each plan costs and what it includes. The pricing page has the same prices alongside a feature-by-feature comparison.

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Need more of one thing?

You don't always have to upgrade. Add-ons raise a single limit (more message tokens, storage tokens, bots, data sources or team members) on any paid plan.

Prices

Plan	Monthly	Annually
Free	Free	Free
Basic	$14 a month	$140 a year ($11.67 a month)
Standard	$49 a month	$490 a year ($40.83 a month)
Pro	$99 a month	$990 a year ($82.50 a month)
Enterprise	$299 a month	$2,990 a year ($249.17 a month)

Prices are in US dollars (USD) and exclude applicable taxes. Paying annually costs the same as 10 months, so you get two months free (about 17% off).

Paid plans are billed monthly or annually, and you can switch between them at any time. See Billing for how payment, upgrades and downgrades work, and Add-ons for the price of raising a single limit.

Limits

	Free	Basic	Standard	Pro	Enterprise
Bots	1	3	6	20	50
Data sources per bot	1	1	3	10	Unlimited
Message tokens per month	100,000	3,500,000	19,000,000	38,000,000	120,000,000
Storage tokens per month	600,000	3,000,000	10,000,000	40,000,000	120,000,000
Team members	1	2	4	6	8
Scheduled tasks per bot	-	-	1	3	5
Scheduled task runs per bot per month	-	-	60	180	600

Features

	Free	Basic	Standard	Pro	Enterprise
Website widget and theming	✓	✓	✓	✓	✓
Power-ups (actions such as handoff, booking, calling your API)	-	✓	✓	✓	✓
Choose your bot's model	-	-	✓	✓	✓
Remove Chat Thing branding from the widget	-	-	✓	✓	✓
Auto-sync data sources on a schedule	-	-	✓	✓	✓
Slack, Discord, WhatsApp, Telegram and email channels	-	-	✓	✓	✓
Chat API (API channel)	-	-	✓	✓	✓
Human takeover (your team replies live in the chat)	-	-	✓	✓	✓
AI conversation summaries in Conversations	-	-	✓	✓	✓
Analytics (topics, sentiment, common questions, recommendations)	-	-	-	✓	✓
Bot tests (automated test cases)	-	-	-	-	✓
Use your own OpenAI API key once included tokens run out	-	-	-	-	✓
Use Chat Thing from AI assistants (MCP)	✓	✓	✓	✓	✓

Extras you can add

Extra	Available on
Add-ons: message tokens, storage tokens, extra bots, extra data sources, extra team members	All paid plans
Custom domain for the widget	All paid plans, as an add-on
Extra team members	Organisation teams only. A personal team always has one member. See Teams and roles

Which plan do I need?

Trying Chat Thing out: Free. One bot, one data source, no credit card.
A simple website bot: Basic adds power-ups (for example, collecting details or handing off to your team by email).
A branded support bot on several channels: Standard removes Chat Thing branding, adds Slack, WhatsApp and the other channels, model choice, auto-sync and human takeover.
Understanding what customers ask at scale: Pro adds analytics and more bots, data sources and tokens.
Many bots, large knowledge bases, or automated testing: Enterprise.

Change your plan

See Billing to upgrade or downgrade, and what happens to your bots when you move to a smaller plan.