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Add YouTube videos

Add YouTube videos or playlists so your bot can answer questions from what's said in them, such as tutorials, webinars and product walkthroughs.

Who can do this: team owners and admins.

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Captions required

Chat Thing reads each video's English captions. Videos without English captions are added but have no content. Auto-generated captions work; captions you've uploaded or corrected are more accurate.

Steps

  1. Open your bot, go to the Data sources tab and click New data source.
  2. Choose YouTube and click Create data source.
    The YouTube data source card selected on the Choose a data source page
  3. On the Content tab, click one of these buttons (on a small screen, they're under Add):
    • A single URL: paste the address of one video or playlist.
    • Add bulk URLs: paste several video or playlist addresses, one per line.

    The Content tab of a new YouTube data source with A single URL and Add bulk URLs buttons
  4. Click Add.
    The Add multiple videos & playlists dialog with a playlist URL and a video URL on separate lines
  5. Click Synchronise.
    A YouTube video and a playlist listed as Not synced on the Content tab, ready to synchronise

Adding a playlist adds every video in it. Each sync checks the playlist again: videos added to it since the last sync are added, and videos removed from it are removed from your bot.

Check it works

  1. After the sync, check each video's Storage tokens column. A video with no storage tokens had no English captions.
  2. Ask your bot a question that one of the videos answers.

Troubleshooting

A video has no content after syncing

The video has no English captions, or captions are turned off. Add or enable English captions in YouTube Studio, then sync again.

Related

  • Add, sync and delete data sources

    Add a data source to your bot, sync it, re-sync after changes and delete it, plus how many data sources each plan allows and per-type limits.

  • Keep your bot's knowledge up to date

    Re-sync data sources by hand, on a daily, weekly or monthly schedule, or automatically when you publish in your CMS, and see what each sync changes.

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