Chat Thing integrations - channels, knowledge sources and tools

Chat Thing connects to the places your customers talk, the tools your content lives in, and the systems your team already uses. This page lists every integration, what it's for and which plans include it. Plan names refer to Chat Thing plans.

Where your bot talks (channels)

Integration	What it does	Plans	Docs
Website chat widget	Add a chat bubble or embedded chat to any website where you can add a script tag	All plans	Install the widget
Hosted chat page	A shareable page for your bot at its own link	All plans	Website
WhatsApp	Answer customers on WhatsApp through a Meta business app	Standard and above	WhatsApp
Slack	Answer questions in your Slack workspace	Standard and above	Slack
Discord	Reply to mentions, direct messages and slash commands	Standard and above	Discord
Telegram	Chat with your bot on Telegram	Standard and above	Telegram
Email	Answer emails sent to your bot's dedicated email address	Standard and above	Email
Chat API	Build your own chat interface or connect another system	Standard and above	Chat API

Where your bot's knowledge comes from (data sources)

Integration	What it does	Plans	Docs
Website	Crawl your site or sitemap and keep it in sync	All plans	Add a website
Files	Upload PDF, Word (DOCX), Markdown, text, CSV, JSON, HTML, EPUB and ZIP files	All plans	Upload files
Notion	Sync pages and databases from your Notion workspace	All plans	Notion
YouTube	Learn from video transcripts	All plans	YouTube
RSS	Follow a blog or news feed	All plans	RSS
Manual	Type or paste Q&As and facts directly	All plans	Manual

How many data sources each bot can have, and whether sources re-sync automatically, depends on your plan. See Plans.

What your bot can do (power-ups)

Power-ups are available on all paid plans.

Integration	What it does	Docs
Talk to a human	Email your team when a customer asks for a person	Hand off to a human
Cal.com	Show available slots and book meetings in the chat	Book meetings with Cal.com
Calendly	Let visitors book a Calendly meeting in the chat	Book meetings with Calendly
Your own API	Call any HTTP API, for example to look up an order or create a ticket	Call your API
Zapier	Trigger actions in thousands of apps, such as adding a lead to your CRM	Zapier
Send email	Send an email from the conversation, for example a lead or a summary	Send email
Email inbox	Read, organise and send email from a connected mailbox (needs the connected email account add-on)	Email inbox
Notion	Save leads to a database, and read, search or write Notion pages	Notion
Slack	Post messages to Slack and read channel history	Slack
Discord	Read Discord channel history	Discord
Google Search	Search the web for up-to-date information	Google Search
Browse web page	Read a web page during the conversation	Browse a web page
Bot-to-bot	Ask another of your bots for help	Bot-to-bot
Displays	Show answers as cards, tables, charts, maps or diagrams	Displays

Manage and automate Chat Thing

Integration	What it does	Plans	Docs
Claude, ChatGPT, Cursor and other AI assistants (MCP)	Build, configure and test bots by chatting with your AI assistant	All plans	AI assistants (MCP)
Webhooks	Get notified when a conversation starts, is escalated or taken over, or a sync finishes; trigger syncs from your own systems	All plans	Webhooks
Data sources API	Create and update manual data sources from your own systems (uses the API channel)	Standard and above	Data sources API
JavaScript SDK	Control the website widget from your page, identify signed-in users and add client-side power-ups	All plans	JavaScript SDK
Custom domain	Serve the widget from your own domain, such as chat.example.com	Add-on	Custom domain

Can't see what you need?

Use Call your API or Zapier to connect almost any other system.
Use webhooks to send conversation events to your helpdesk or CRM.
Ask us at support@chatthing.ai. We add integrations based on what customers need.