Chatbot dashboard - see how all your bots are doing

Home is the first page you see after signing in. It brings every bot in your team together in one place: what they did for you, anything that needs your attention and the quickest way to your next task. To see one bot in detail, open its Overview tab or go to Bots.

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Who sees Home

Home is on every plan, including Free. Owners, admins and viewers see Home. Viewers see the same numbers but not the buttons that change things. Responders still start on Conversations.

Choose Last 7 days, Last 30 days or Last 90 days at the top. Your numbers, the bots table, topics and answers to check follow that period, and the headline numbers are compared with the period before it. Needs you, Activity and Your plan always show what's happening now.

Your numbers (all plans)

The top of the page shows what your bots did in the period:

Number	What it counts
conversations handled	Conversations with your bots, including deleted ones. Chats from the Test button and from your AI agent testing a bot aren't counted
replies sent	Replies your bots sent (not replies from your team), and the average per conversation
conversations out of hours	Conversations that started outside 9am - 5pm, Monday to Friday, in your browser's time zone
average reply time	The average time from someone's message to the bot's reply
of your team's time saved	An estimate: conversations your bots handled without your team, multiplied by the minutes one takes your team (4 by default). Select Change to set your own figure

The chart shows conversations by day, split into office hours and out of hours. Below it, a line shows how many replies your bots have sent for you since your team started.

What your plan adds

On the Pro and Enterprise plans, Home also uses your analytics:

Handled without your team: the share of conversations your bots resolved on their own. Time saved is then worked out from those conversations.
Outcomes by day: the chart can show resolved, handed to your team and not resolved conversations. Switch between Outcome and Time of day.
How people felt: the split of positive, neutral and negative conversations, and the most common emotions.
What people are asking about: the top topics across all your bots, with how many conversations each had, how many were resolved and how people felt. Rising marks a topic that is growing fast.
Recommended next steps: the most important suggestions from your bots' recommendations.

On other plans, Answers to check lists answers that people rated unhelpful, so you can review them.

Needs you

Needs you lists anything that needs a person, with a button that takes you to where you can fix it. For example:

Chats waiting for a person, if you use human takeover.
Tickets waiting for a reply, if your team uses the support inbox.
People who left a conversation frustrated (Pro and Enterprise).
A data source that failed to sync.
A connected service that needs you to sign in again.
Message tokens above 80% of your plan's monthly allowance.
A test run with failed test cases.

When there's nothing to do, it says Nothing needs you right now.

Your bots

Your bots shows up to five bots. Bots with problems, and bots that aren't live yet, come first. A bot is live once someone has had a real conversation with it on any channel, not just your website: tests from the dashboard or from your AI agent don't count. For a bot that isn't live, select Put it live to choose a channel. Select View all to open the full list on Bots.

Get started and get help

Start something has shortcuts to create a bot, add knowledge, put a bot live on a channel, connect your AI agent and invite your team. If your team has more than one bot, choose which bot first.
Need a hand? Talk to us books a free 30-minute call with the Chat Thing team for help with setup, ideas for your use case or any questions. New teams see Book a free onboarding call.
Your plan shows your message tokens, storage tokens and bots against your plan's limits.

If you haven't put a bot live yet, Home shows a setup checklist instead of your numbers: create your bot, add knowledge, test it, put it live on a channel (your site, Slack, email, phone or the API) and get your first conversation. Below it is a 5-minute video that walks you through creating your first bot.