Improve your bot
A bot gets better when you look at what customers actually ask and fix what it gets wrong. Start by understanding where an answer comes from, then use the fixes and the after-launch routine to close the gaps. Your bot doesn't learn from conversations by itself: every improvement comes from a change to its knowledge, instructions or settings.
Most common tasks
In this section
- How your bot answers a messageWhat happens between a customer's message and your bot's reply, why answers go wrong, and which setting or page fixes each problem.
- After launch: a routine for improving your botA practical routine for the weeks after your bot goes live - find bad answers in your conversations, fix the cause, check the fix and track what customers ask.
- Improve your bot's answersFix a bot that says "I don't know", gives wrong or made-up answers, goes off-topic, rambles, forgets context or replies in the wrong language.
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