Add-ons

Add-ons let you raise the limits on your current plan without upgrading to a higher tier. Need more messages this month, one extra bot, or another team seat? Add the matching add-on and only pay for what you need. Add-ons stack on top of whatever plan you're on, and you can change or remove them at any time.

You manage all of your add-ons from your billing page.

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Only owners and admins can change add-ons

Add-ons are billed against your subscription, so only team owners and admins can add, change, or remove them.

Token boosts

If you're running low on tokens before your monthly reset, token boosts top up your allowance straight away instead of waiting for the 1st of the month or moving to a bigger plan.

Message token boost

Adds 5,000,000 message tokens to your monthly allowance per unit. Buy more than one unit to add multiples of 5,000,000. Use this when your bots are handling more conversations than your plan includes.

$25 / month per 5,000,000 message tokens
$250 / year per 5,000,000 message tokens

Storage token boost

Adds 5,000,000 storage tokens to your monthly allowance per unit. Use this when you need to sync more content to your bots than your plan's storage allowance covers.

$5 / month per 5,000,000 storage tokens
$50 / year per 5,000,000 storage tokens

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Token boosts follow the same monthly reset

Boosted tokens are added to your monthly allowance and reset on the 1st of each month along with the rest of your tokens. If you need the extra capacity every month, keep the add-on active and it will apply automatically each cycle.

Capacity add-ons

These add-ons raise the structural limits on your account.

Extra bot

Adds one extra bot to your team's bot limit per unit, so you can build more bots than your plan includes.

$8 / month per bot
$80 / year per bot

Extra data source

Adds one extra data source to a bot's data-source limit per unit, so you can connect more sources of content to a single bot.

$4 / month per data source
$40 / year per data source

Extra team member

Adds one extra seat to your team member limit per unit, so you can invite more people to collaborate.

$2 / month per seat
$20 / year per seat

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Not available on personal teams

Personal teams are limited to a single member. To add teammates, switch to a team account first, then add extra team member seats as needed.

Custom domain

Adds one custom domain slot to your team per unit, letting you serve a bot's chat widget and embed from a domain you control (like chat.yourcompany.com) for a fully white-labelled experience. See the custom domains guide for setup steps.

$25 / month per domain slot
$250 / year per domain slot

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Remove domains before reducing this add-on

Each slot maps to one live custom domain. If you want to reduce the number of Custom Domain add-ons, remove the extra domains first, otherwise the change will be rejected.

Connected email account

The Connected email account add-on ($10 / month or $120 / year per inbox) is handled a little differently from the add-ons above. Rather than buying it from the billing page, it is added automatically when you connect an inbox for the Email power-up. See that guide for details on connecting a provider and how it's billed.

How you're billed for add-ons

Add-ons are billed on the same frequency as your plan — monthly add-ons if you pay monthly, yearly add-ons if you pay yearly.
When you add or increase an add-on, the change applies immediately and you are charged a prorated amount for the rest of your current billing period.
On a yearly plan, the monthly cost of add-ons is prorated across the remaining months of the year.
When you remove or reduce an add-on, the change is reflected on your subscription and your next invoice.

Managing your add-ons

Go to your billing page.
Find the add-on you want in the add-ons section.
Set the quantity you need (0 removes it).
Click Update addons and review the change summary, including the new cost.
Confirm to apply. You may be redirected to the billing portal to confirm payment.