Knowledge Base Grader
Paste your help centre URL and get five letter grades - structure, article quality, coverage, AI answerability and technical access. No vanity single score: you see exactly where your docs are strong and where they fail.
Your knowledge base is about to get a second audience: AI. Bots, copilots and answer engines all try to answer customer questions from your docs - and most help centres were never checked for that. This free grader audits yours across five dimensions, headlined by the one that matters most: can an AI actually answer your customers' top questions from your docs? No account needed.
Five grades, not one
Structure, Article Quality, Coverage, AI Answerability and Technical Access - each gets its own letter grade, so you see exactly what to fix.
AI answerability
The headline check: it derives your customers' top questions and tests whether an AI can answer each one from your docs, with per-question verdicts.
Bot-readiness verdict
The report ends with a clear call: is your knowledge base ready to power a support bot - and if so, you can deploy one on it in minutes.
A knowledge base audit in five letter grades
A single score hides more than it reveals - an 82 tells you nothing about what to fix. This knowledge base audit grades five dimensions separately: Structure (how your content is organised and navigable), Article Quality (how well individual articles are written), Coverage (whether the topics customers ask about are actually there), AI Answerability (whether an AI can answer from your docs) and Technical Access (whether crawlers and bots can reach the content at all). Each grade comes with the specific findings behind it.
The knowledge base quality score that matters: AI answerability
The headline check asks the question every other audit skips: can an AI actually answer your customers' top questions from your docs? The grader works out the questions customers are likely to ask a business like yours, tries to answer each one from your knowledge base alone, and gives a per-question verdict - answered, partially answered or missing. If you are considering a support bot, this is the grade that predicts whether it will be any good.
A help centre audit that knows your platform
The grader detects whether your help centre runs on Zendesk, Intercom, Help Scout, GitBook or Freshdesk and reads it accordingly, so the audit reflects how your platform actually serves content rather than treating every site the same. Whatever the platform, you paste one URL and get the same five-grade report.
A support docs grader that ends with a verdict
Every report finishes with a plain answer, not a dashboard to interpret: is your knowledge base bot-ready? If the grades say yes, you can put it to work immediately - Chat Thing can deploy an AI support bot trained on those same docs in minutes. If not, the per-dimension findings give you a prioritised list of what to fix first, starting with the gaps that block AI answerability.
FAQ
Your questions, answered
What is a knowledge base grader?
It is a tool that audits your help centre and grades how well it serves both customers and AI. This one gives five separate letter grades - structure, article quality, coverage, AI answerability and technical access - rather than a single vanity score.
What do the five grades cover?
Structure looks at organisation and navigation; Article Quality at how well individual articles are written; Coverage at whether the topics customers ask about exist at all; AI Answerability at whether an AI can answer real questions from your docs; and Technical Access at whether crawlers and bots can reach your content.
What is AI answerability?
It is the grader's headline check: it derives the top questions customers are likely to ask a business like yours, attempts to answer each one using only your knowledge base, and reports a per-question verdict. It tells you whether an AI bot - or an answer engine - could actually support your customers from your current docs.
Which help centre platforms does it support?
It detects Zendesk, Intercom, Help Scout, GitBook and Freshdesk and reads each accordingly, and it can grade other help centres from their URL too.
Why five grades instead of one score?
Because a single number is not actionable. Separate grades show you whether your problem is missing coverage, poorly written articles, bad structure or content that AI simply cannot access - each of which has a completely different fix.
Is it free?
Yes - paste your help centre URL and get the full five-grade report at no cost, with no account or credit card. It is built by the team behind Chat Thing.
What happens if my knowledge base is bot-ready?
The report says so explicitly, and that is your green light: a knowledge base that grades well on AI answerability can power a support bot straight away. Chat Thing can train a bot on those same docs and have it answering customers in minutes.
Keep going
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