AI Chatbot Analytics: Topics, Sentiment & Insights | Chat Thing
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Analytics # Know exactly how your assistant is performing.
Every conversation becomes insight. Chat Thing shows you what customers ask, how they feel, what's getting resolved and exactly what to improve next - no spreadsheets required.
- Usage & engagement
- Sentiment & topics
- AI recommendations
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Try it live. Ask about analytics
Loading the assistant…
What analytics does Chat Thing show?
Can I see what topics people ask about?
Do you track sentiment and resolution rate?
Your dashboard
## Your bot's performance, at a glance
The moment your assistant starts chatting, it starts learning. See conversations, topics and sentiment update in real time - the same view you get inside every bot.
### Usage
Conversations, messages, and token usage over time.
This month Cumulative
- Conversations
- 2,847
- +18% vs last month
- Message tokens
- 1.24M
- 8,204 messages
- Storage tokens
- 340K
- 12 data sources
#### Top conversation topics
- Billing & payments41228%↑
- Getting started31821%↑
- Integrations23616%•
- Account & login18913%↓
- Shipping & delivery14210%↑
#### Sentiment
- Positive 68%
- Neutral 24%
- Negative 8%
Engagement insights
## Measure what's actually working
Go beyond volume. Track how long conversations run, how many your assistant resolves on its own, and how that trend moves as you improve your bot.
- Avg Messages/Conv
- 4.2
- Avg Chats/Day
- 96
- Resolution Rate
- 87%
- Avg Duration
- 3m 40s
From questions to a to-do list
## It doesn't just report - it tells you what to fix
Chat Thing clusters your most common questions and turns the gaps it finds into clear, prioritised recommendations.
### Common questions
1. 1How do I reset my password?128 times
2. 2Do you offer refunds?94 times
3. 3How do I connect Slack?71 times
4. 4What are your pricing plans?66 times
5. 5Can I export my data?43 times
### Add a refund policy article
High
17 conversations asked about refunds and the bot had no source to answer from.
Action: Add a refunds doc to your data sources
### Clarify your pricing tiers
Medium
Users often ask which plan includes analytics. Spell it out in the system prompt.
Action: Update the bot's instructions
### Rising demand for a Zapier integration
Info
Integration questions are up 34% this month, led by Zapier and HubSpot.
Action: A product signal worth sharing with your team
## Ready to start creating bots? Create a free account today.
Create bots that solve all sorts of problems in minutes. Customer support bots, writing buddies, HR bots, API docs bots or what ever Chat Thing you can think of!
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[Create a free bot](https://app.chatthing.ai/app/auth/register)
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## Footer
### Ready to answer every question, day or night?
Add an AI support agent to your site in minutes.
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AI customer support that learns from your content and answers 24/7.
### Features
- [Channels: Deploy your bot](https://chatthing.ai/pages/features/channels)
- [Data sources: Add knowledge](https://chatthing.ai/pages/features/data-sources)
- [Power-ups: Tool calling](https://chatthing.ai/pages/features/power-ups)
- [AI Models: GPT-4, Claude, & more](https://chatthing.ai/pages/features/models)
- [SDK: Create custom assistants](https://chatthing.ai/pages/features/chatbot-sdk)
- [Bot evaluations: Test your bot](https://chatthing.ai/pages/features/testing)
- [Analytics: Topics, sentiment & insights](https://chatthing.ai/pages/features/analytics)
- [Bot Gallery: Example bots](https://chatthing.ai/gallery)
- [All features](https://chatthing.ai/features)
### Use cases
- [AI Customer Support Bots](https://chatthing.ai/pages/use-cases/customer-support)
- [AI Internal Knowledge Bots](https://chatthing.ai/pages/use-cases/internal-knowledge)
- [AI Bots for Marketing](https://chatthing.ai/pages/use-cases/marketing)
- [SDK: Create custom assistants](https://chatthing.ai/pages/features/chatbot-sdk)
- [All features](https://chatthing.ai/features)
### Channels
- [AI support for your website](https://chatthing.ai/pages/features/channels/website)
- [AI support for Slack](https://chatthing.ai/pages/features/channels/slack)
- [AI support for Discord](https://chatthing.ai/pages/features/channels/discord)
- [AI support for WhatsApp](https://chatthing.ai/pages/features/channels/whatsapp)
- [AI support for Telegram](https://chatthing.ai/pages/features/channels/telegram)
- [AI support API](https://chatthing.ai/pages/features/channels/api)
### Data sources
- [Chat with your website](https://chatthing.ai/pages/data-source/web)
- [Chat with your files](https://chatthing.ai/pages/data-source/files)
- [Notion chatbots](https://chatthing.ai/pages/data-source/notion)
- [Chat with your youtube](https://chatthing.ai/pages/data-source/youtube)
- [Chat with your RSS feed](https://chatthing.ai/pages/data-source/rss)
### Company
- [Discord](https://discord.com/invite/DGCCR34Fsj)
- [Docs](https://chatthing.ai/docs/getting-started)
- [Blog](https://chatthing.ai/blog)
- [FAQ](https://chatthing.ai/faq)
- [Status](https://status.chatthing.ai/)
- [Testimonials](https://senja.io/p/chat-thing/iq1tWz)
- [Custom AI development](https://chatthing.ai/pages/ai-development-services)
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