AI Canned Response Generator
Give Remy, the built-in AI bot, your website or help centre URL - or paste a few real tickets - and get a 15-30 macro library grouped by category, with {{placeholders}} where they belong. Then iterate conversationally until every reply sounds like you.
Every 'canned response' page on the internet is the same static list of 50 generic templates that sound nothing like your company. This free generator works the other way round: it reads your actual content, drafts a macro library grounded in what your site and policies really say, and puts an AI bot beside the results so you can refine each reply conversationally. No account needed.
Generate
Point Remy at your website or help centre URL, or paste real tickets, and get a 15-30 macro library grouped by category - refunds, shipping, billing, technical - with {{placeholders}} built in.
Iterate
Refine macros conversationally: make the refund one firmer, soften the cancellation one, or paste a customer email and ask Remy to match its tone.
Export
Take the finished library out paste-ready for Zendesk, Intercom, Help Scout or Gorgias - or as Markdown and CSV for anywhere else.
A support macro generator grounded in your content
Generic template lists make every company sound identical, and they know nothing about your refund window, your shipping cutoffs or your product names. This generator starts from your content instead: give it your website or help centre URL, or paste a handful of real tickets, and it drafts a full macro library grounded in what your pages actually say. You get 15-30 macros grouped by category, each with {{placeholders}} for names, order numbers and dates, so they drop straight into your helpdesk's variable system.
A saved reply generator you can talk to
A first draft is a starting point, not a finished library. Remy, the built-in Chat Thing bot, works on the results with you: tell it to make the refund macro firmer, add an apology to the delayed-order reply, split one bloated macro into two, or paste in a support email you love and ask it to match that tone across the whole set. You iterate conversationally until the library reads like your best agent on a good day.
Customer service response templates you can actually trust
The fastest way to lose a customer is a macro that confidently states the wrong policy. This generator is grounded-or-placeholder by design: when a detail like a refund window or a shipping timeframe appears in your content, it uses it; when it does not, it inserts a clearly marked placeholder and flags it VERIFY rather than inventing one. When you are done, export the library paste-ready for Zendesk, Intercom, Help Scout or Gorgias, or as Markdown and CSV for documentation and spreadsheets.
FAQ
Your questions, answered
What is a canned response generator?
It is a tool that drafts reusable support replies - macros, saved replies, quick replies - for your team. This one is conversational: an AI bot called Remy reads your website or tickets and builds a categorised macro library grounded in your actual content, then refines it with you until it is ready to import.
Is it free?
Yes. Generate, iterate and export at no cost. It is built by the team behind Chat Thing as a free tool - no account and no credit card needed.
How is this different from canned response template lists?
Template lists are static and generic - the same 50 replies everyone else copied. This generator builds your library from your content: your policies, your product names, your tone. The output is a working macro set for your company, not a blog post to adapt by hand.
Can I use it as a Zendesk macro template generator?
Yes. The Zendesk export formats each macro so it pastes straight into a new Zendesk macro, with {{placeholders}} where Zendesk's own placeholders go. There are matching exports for Intercom, Help Scout and Gorgias too.
Will it invent policies my company does not have?
No. It is grounded-or-placeholder by design: details like refund windows only appear in a macro when they come from your content. Anything it cannot verify becomes a clearly marked placeholder flagged VERIFY, so a human confirms it before the macro goes live.
What do I give it to work from?
Either a URL - your website or help centre - or pasted tickets and emails. From a URL it reads your pages and drafts macros for the questions your content answers; from tickets it drafts replies to the situations you actually see.
Can I change the tone of the responses?
Yes, conversationally. Ask Remy to make the whole set more formal or more friendly, make one macro firmer, or paste an email whose tone you like and have the library rewritten to match it.
What export formats are there?
Paste-ready formats for Zendesk, Intercom, Help Scout and Gorgias, plus Markdown for docs and CSV for spreadsheets or bulk imports.
Do I need a Chat Thing account?
No. The generator runs in your browser with no signup. If you later want an AI bot that answers these questions live instead of an agent pasting macros, that is what Chat Thing does - but it is never required to use the tool.
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