# Chat Thing

> Build, brand, and deploy AI chatbots trained on your content - across web, Slack, Discord, WhatsApp, and more.

## Introduction

- [Introduction](/docs/getting-started.md): Start creating custom GPT bots with access to your data in no time!
- [Quickstart guide](/docs/quickstart-guide.md): Learn how to create your first custom Chat GPT bot using your own data!
- [What is a bot?](/docs/what-is-a-bot.md): Discover bots in Chat Thing: Customise bots for support, writing assistance, legal tasks & more. Connect data sources. Chat via web interface or other channels.
- [What is a data source?](/docs/what-is-a-data-source.md): Data sources are the way you connect your bot to your data. We support importing data from Notion, Web, Files, YouTube, RSS, and are always adding more!
- [What is a channel?](/docs/what-is-a-channel.md): Channels are the name we give to places you can interact with your bot.
- [What is a power-up?](/docs/what-is-a-power-up.md): Learn how to add advanced functionality to your bots using power-ups
- [FAQ](/docs/faq.md): Get quick answers to common questions about our services, plans, and features on our FAQ page.
- [Troubleshooting](/docs/troubleshooting.md): Common issues and how to fix them

## Bots

- [Bot advanced settings](/docs/bot-advanced-settings.md): Your bot advanced settings let you tweak and adjust your bot and the underlying AI model that powers it.
- [Prompt engineering tips](/docs/prompt-engineering-tips.md): Six practical tips to help you write better bot prompts that produce more consistent, on-brand responses.
- [Available models](/docs/available-models.md): Available models
- [Widget customisation](/docs/widget-customisation.md): Customise the chat widget's appearance to fit in with your website's design.
- [Webhooks](/docs/webhooks.md): Enable seamless integration between different platforms by sending data instantly when a specific event occurs.
- [Custom domains](/docs/custom-domains.md): Serve your bot's embed and SDK from a custom domain you control for a fully white-labelled experience.
- [Bot testing](/docs/bot-testing.md): Enhance your custom AI chatbots with Chat Thing's testing interface. Create test cases to ensure accurate responses and catch errors before they reach users.
- [SDK](/docs/sdk.md): Use the Chat Thing SDK to control the chat widget on your website, including showing, hiding, and sending messages programmatically.
- [Human takeover](/docs/human-takeover.md): Let your team step in and take over conversations from your bot in real-time when customers need a human touch.
- [Otto, your AI assistant](/docs/ask-otto.md): Otto is Chat Thing's built-in AI assistant. It can set up a new bot with you, then explain, change and test it for you once it's live.
- [Duplicating bots](/docs/duplicating-bots.md): Duplicating bots
- [My Chats](/docs/my-chats.md): Start private, one-on-one chats with your Chat Thing AI bots. The My Chats feature keeps your personal conversations separate, searchable, and fully organised.
- [Analytics](/docs/analytics.md): Understand how users interact with your bot using AI-powered analytics including topic analysis, sentiment tracking, and engagement metrics.
- [Lead capture](/docs/lead-capture.md): Capture visitor details with a pre-chat form before a conversation starts, and pass the data to your systems via webhooks.

## Data sources

- [File](/docs/file-data-source.md): The file data source allows you to upload PDFs, CSVs, HTML, MHT, Markdown, JSON, DOCXs, EPUB and text files to power your bots.
- [Notion](/docs/notion-data-source.md): You can connect Chat Thing to your existing Notion pages to create knowledge base bots, HR Bots, or whatever else you use Notion for!
- [Website](/docs/website-data-source.md): The website data source allows you to create a custom ChatGPT bot that learns from the content of your website in minutes!
- [YouTube](/docs/youtube-data-source.md): The YouTube data source allows you to create a custom ChatGPT bot which learns from your existing content on YouTube, in minutes!
- [RSS](/docs/rss-data-source.md): The RSS data source allows you to create a custom ChatGPT bot that loads an existing RSS feed, follows any URLs it finds, and loads the content into your bot.
- [Manual](/docs/manual-data-source.md): The Manual data source allows you to create a custom ChatGPT bot using markdown content which you manage within the Chat Thing interface.
- [Data source best practices](/docs/data-source-best-practices.md): Get better results from your bot with these tips
- [Keeping your bot up to date](/docs/keeping-your-bot-up-to-date.md): Learn how to keep your bot's knowledge current with manual and automatic syncing.

## MCP

- [Getting started](/docs/mcp-getting-started.md): Connect Claude Code, Cursor, Windsurf or any MCP client to Chat Thing and build your bots straight from your AI agent.
- [Authentication](/docs/mcp-authentication.md): How Chat Thing's MCP server authenticates your agent - browser OAuth for interactive clients, and API keys for CI and headless use.
- [Tools](/docs/mcp-tools.md): An overview of the Chat Thing MCP tool surface - what your agent can read, create and configure once it is connected.
- [Build a bot](/docs/mcp-build-a-bot.md): A worked example - go from a single prompt to a live support bot using your AI agent and the Chat Thing MCP server.

## Channels

- [Web](/docs/web-channel.md): Chat with your bot on Chat Thing, or embed it on your website as a widget or iframe.
- [Slack](/docs/slack-bot-channel.md): The Slack channel allows you to interact with your bot right in your Slack workspace!
- [Slack (V1 Deprecated)](/docs/slack-channel.md): The Slack channel allows you to interact with your bot right in your Slack workspace!
- [Discord](/docs/discord-channel.md): The Discord channel allows you to interact with your bot right in Discord!
- [Telegram](/docs/telegram-channel.md): The Telegram Channel allows your users to interact with your bot via the Telegram messaging app.
- [WhatsApp](/docs/whatsapp-channel.md): The WhatsApp channel allows you to interact with your bot via WhatsApp! Use it to create bots for your customers, colleagues and friends!
- [API](/docs/api-channel.md): The API Channel allows you to create custom integrations using your bot and integrate it into whatever you like. The possibilities are endless!
- [Email](/docs/email-channel.md): The email channel allows you to create intelligent AI email assistants that can respond and process email.

## Power-ups

- [Browse Webpage Power-up](/docs/browse-webpage-power-up.md): Browse Webpage Power-up
- [Google Search Power-up](/docs/google-search-power-up.md): Give your bot the ability to perform Google searches directly within the chat environment.
- [Power-up basics](/docs/power-up-basics.md): Learn the basics of adding and using power-ups with your bots
- [Use API Power-up](/docs/use-api-power-up.md): Give your bots new abilities by allowing it to use any API.
- [Zapier Power-up](/docs/zapier-power-up.md): Integrate your Chat Thing bot with thousands of services using Zapier AI actions
- [Notion Power-ups](/docs/notion-power-ups.md): Create AI bots that can interact with your Notion workspace. Saving and updating database items, creating pages and more!
- [Talk to a Human Power-up](/docs/talk-to-a-human.md): Gives your bot the ability to send you an email when your customers want to escalate the chat to a human.
- [Email Power-ups](/docs/email-power-up.md): Give your bot the ability to read, send, and manage emails from a connected email account using Nylas.
- [Send an email](/docs/send-email-power-up.md): Gives your bot the ability to send notification emails to a fixed set of recipients
- [Slack Power-ups](/docs/slack-power-ups.md): Create AI bots that can interact with your Slack workspace with no-code
- [Discord Power-ups](/docs/discord-power-ups.md): Create AI bots that can interact with your Discord server with no-code
- [Bot-to-bot power-up](/docs/bot-to-bot-power-up.md): Create powerful multi-agent teams that can work together to complete tasks
- [Display power-ups](/docs/display-power-ups.md): Let your bot show results as cards, charts, tables, maps, or diagrams directly in chat.
- [Power-up display modes](/docs/power-up-display-modes.md): Render any power-up's response as cards, a chart, table, map, or diagram.

## Tasks

- [Tasks](/docs/tasks.md): Create proactive AI agents with tasks

## Teams

- [Teams](/docs/teams.md): Create isolated team workspaces to organise bots, collaborate with members, and manage separate subscriptions for different projects.
- [Inviting team members](/docs/teams-inviting.md): Invite colleagues or clients to your Chat Thing team with email invitations and role-based access control.
- [Managing team members](/docs/teams-member-roles.md): Manage team member roles and permissions including owner, admin, and member access levels in Chat Thing.
- [Transferring bots](/docs/teams-transferring-bots.md): Transfer bots between teams to reorganise projects or hand off bots to different teams or clients.

## Use cases

- [Build a support bot for your website](/docs/support-bot.md): Create an AI support agent that answers customer questions 24/7 using your existing documentation
- [Build an internal knowledge bot for your team](/docs/internal-knowledge-bot.md): Create an AI assistant that helps your team find information instantly from your internal docs, processes, and policies
- [Build a lead capture bot for your website](/docs/lead-capture-bot.md): Create an AI assistant that engages visitors, answers product questions, and captures leads

## Usage and billing

- [How does billing work?](/docs/how-does-billing-work.md): Choose from Free, Basic, Standard, Pro, or Enterprise tiers. Each offers different storage and message tokens. Tokens reset monthly on the 1st.
- [What are storage tokens?](/docs/what-are-storage-tokens.md): Storage tokens measure how much content you've synced to your bots
- [What are message tokens?](/docs/what-are-message-tokens.md): Understand message tokens and how they are used for different models.
- [Add-ons](/docs/addons.md): Top up your message and storage tokens, add extra bots, data sources, team members, or custom domains without changing your plan.

## Plans

- [Free](/docs/free-plan.md): We offer a free tier that should allow you to test out Chat Thing for personal use and small projects. No credit card required.
- [Basic](/docs/basic-plan.md): Upgrade to our Basic plan for more chatbots, customisable UI and widget themes, and enough monthly storage and message tokens to keep things running smoothly.
- [Standard](/docs/standard-plan.md): Upgrade to our Standard plan for more chatbots, storage, and integration with popular platforms, GPT-4 and data syncing.
- [Pro](/docs/pro-plan.md): Unlock advanced features with our Pro plan: multiple chatbots, generous storage & message tokens, GPT-4, integration with popular platforms, API access & more.
- [Enterprise](/docs/enterprise-plan.md): Unlock limitless potential with Enterprise plan: unlimited chatbots & data sources, generous storage & message tokens, advanced technology integration & more.

## Free tools

- [Agent Readiness Checker](/tools/agent-readiness-checker): Score how ready your website is for AI agents and LLMs - across access, citation and transaction.
- [JSON-LD Generator + Checker](/tools/json-ld-generator): Generate grounded JSON-LD structured data from a page URL - or lint your existing markup for an A-F grade.
- [llms.txt Generator & Validator](/tools/llms-txt-generator): Generate a spec-correct llms.txt from your sitemap - or validate an existing file against the llmstxt.org spec.
- [Support Ticket Deflection Calculator](/tools/ticket-deflection-calculator): Estimate how many support tickets an AI bot could deflect - and what that saves you. Benchmark-backed, with an ROI mode.
- [Knowledge Base Grader](/tools/knowledge-base-grader): Paste your help centre URL and get five letter grades - including whether an AI can actually answer from your docs.
- [AI FAQ Generator](/tools/faq-generator): Generate grounded, topic-grouped FAQs from your website URL - then refine them conversationally with an AI bot.
- [AI Canned Response Generator](/tools/canned-response-generator): Build a macro library grounded in your own content - with {{placeholders}} - then export it paste-ready for your helpdesk.
- [Support Bot Prompt Generator](/tools/support-bot-prompt-generator): Get interviewed by an AI bot and receive a production-quality 7-section system prompt for your support chatbot - vendor neutral, paste-ready anywhere.

## Product

- [Features](/features): The full Chat Thing feature set - channels, data sources, power-ups, and analytics.
- [Pricing](/pricing): Plans, limits, and the add-ons that raise a single limit without changing tier.
- [Models](/models): The AI models available to power your bots.
- [Gallery](/gallery): Example bots built with Chat Thing.
- [Blog](/blog): Product updates, guides, and announcements.

## Resources

- [Full content](/llms-full.txt): The full text content of every page in a single file.
- [Sitemap](/sitemap.xml): All indexable URLs.