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The add-on is a separate monthly subscription, so it renews every month even if your main plan is billed yearly.",[414,415,417],"h2",{"id":416},"packs-and-minutes","Packs and minutes",[419,420,421,436,443,450],"ul",{},[422,423,424,425,428,429,432,433,406],"li",{},"One ",[387,426,427],{},"voice pack"," gives your team ",[387,430,431],{},"60 minutes"," of calls a month for ",[387,434,435],{},"$10",[422,437,438,439,442],{},"Minutes are ",[387,440,441],{},"shared across every bot on your team",", and across web voice and phone calls. Buy as many packs as you need; the allowance is the total.",[422,444,445,446,449],{},"Your allowance ",[387,447,448],{},"resets on each monthly renewal"," of the voice add-on. Unused minutes do not roll over.",[422,451,452,453,456],{},"There are ",[387,454,455],{},"no automatic overage charges",". When minutes run out, nobody can start a new call until the next renewal. Text chat keeps working.",[372,458,459],{},"Call minutes cover the conversation itself. 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When the call ends, only the time actually used is kept and the rest goes back to the allowance. A call needs at least 30 seconds of allowance to start.",[372,501,502],{},"On the phone channel, a call that is transferred to your team keeps using minutes while your team member is on the line. Call time also includes silence and pauses while the bot is thinking.",[372,504,505,506,509,510,513],{},"Your billing page shows both figures: minutes ",[387,507,508],{},"used"," this period and minutes currently ",[387,511,512],{},"reserved"," by calls in progress.",[372,515,516],{},"If you set a per-bot monthly limit in the web or phone channel settings, that bot can never use more than its limit, but the limit does not set minutes aside for it. 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Eligible teams pay $5 less on their\nfirst voice invoice during the launch offer.\nYour existing carrier may charge for forwarding calls to your Chat Thing number.",[372,627,628],{},"Subscriptions purchased before the switch to 60-minute packs retain their\npurchased price and allowance, shown on the billing page.",[372,630,631,632,636,637,641,642,406],{},"Explore ",[376,633,635],{"href":634},"\u002Fvoice","website voice calls"," or the ",[376,638,640],{"href":639},"\u002Fai-receptionist","AI receptionist",",\nor compare ",[376,643,645],{"href":644},"\u002Fpricing#voice-calls","plans and voice pricing",[414,647,649],{"id":648},"who-can-manage-voice-billing","Who can manage voice billing",[372,651,652,653,656],{},"Only team ",[387,654,655],{},"owners and admins"," can buy, change or cancel the voice add-on, and rent or release phone numbers. 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