---
title: "See how all your bots are doing on Home"
description: "Home shows what your bots did for you, what needs your attention and what to do next, across every bot in your team."
canonical_url: "https://chatthing.ai/docs/manage/home"
last_updated: "2026-11-30"
---

# See how all your bots are doing on Home

**Home** is the first page you see after signing in. It brings every bot in your team together in one place: what they did for you, anything that needs your attention and the quickest way to your next task. To see one bot in detail, open its **Overview** tab or go to **Bots**.

> **Who sees Home**
>
> Home is on every plan, including Free. Owners, admins and viewers see Home. Viewers see the same numbers but not the buttons that change things. Responders still start on **Conversations**.

Choose **Last 7 days**, **Last 30 days** or **Last 90 days** at the top. Your numbers, the bots table, topics and answers to check follow that period, and the headline numbers are compared with the period before it. **Needs you**, **Activity** and **Your plan** always show what's happening now.

## Your numbers (all plans)

The top of the page shows what your bots did in the period:

| Number | What it counts |
| --- | --- |
| **conversations handled** | Conversations with your bots, including deleted ones. Chats from the **Test** button and from your AI agent testing a bot aren't counted |
| **replies sent** | Replies your bots sent (not replies from your team), and the average per conversation |
| **conversations out of hours** | Conversations that started outside 9am - 5pm, Monday to Friday, in your browser's time zone |
| **average reply time** | The average time from someone's message to the bot's reply |
| **of your team's time saved** | An estimate: conversations your bots handled without your team, multiplied by the minutes one takes your team (4 by default). Select **Change** to set your own figure |

The chart shows conversations by day, split into office hours and out of hours. Below it, a line shows how many replies your bots have sent for you since your team started.

## What your plan adds

On the **Pro** and **Enterprise** plans, Home also uses your [analytics](https://chatthing.ai/docs/manage/analytics):

- **Handled without your team**: the share of conversations your bots resolved on their own. Time saved is then worked out from those conversations.
- **Outcomes by day**: the chart can show resolved, handed to your team and not resolved conversations. Switch between **Outcome** and **Time of day**.
- **How people felt**: the split of positive, neutral and negative conversations, and the most common emotions.
- **What people are asking about**: the top topics across all your bots, with how many conversations each had, how many were resolved and how people felt. **Rising** marks a topic that is growing fast.
- **Recommended next steps**: the most important suggestions from your bots' recommendations.

On other plans, **Answers to check** lists answers that people rated unhelpful, so you can review them.

## Needs you

**Needs you** lists anything that needs a person, with a button that takes you to where you can fix it. For example:

- Chats waiting for a person, if you use [human takeover](https://chatthing.ai/docs/manage/human-takeover).
- Tickets waiting for a reply, if your team uses the support inbox.
- People who left a conversation frustrated (Pro and Enterprise).
- A data source that failed to sync.
- A connected service that needs you to sign in again.
- Message tokens above 80% of your plan's monthly allowance.
- A test run with failed test cases.

When there's nothing to do, it says **Nothing needs you right now**.

## Your bots

**Your bots** shows up to five bots. Bots with problems, and bots that aren't live yet, come first. A bot is live once someone has had a real conversation with it on any channel, not just your website: tests from the dashboard or from your AI agent don't count. For a bot that isn't live, select **Put it live** to [choose a channel](https://chatthing.ai/docs/channels). Select **View all** to open the full list on **Bots**.

## Get started and get help

- **Start something** has shortcuts to create a bot, add knowledge, put a bot live on a channel, connect your AI agent and invite your team. If your team has more than one bot, choose which bot first.
- **Need a hand? Talk to us** books a free 30-minute call with the Chat Thing team for help with setup, ideas for your use case or any questions. New teams see **Book a free onboarding call**.
- **Your plan** shows your message tokens, storage tokens and bots against your plan's limits.

If you haven't put a bot live yet, Home shows a setup checklist instead of your numbers: create your bot, add knowledge, test it, put it live on a channel (your site, Slack, email, phone or the API) and get your first conversation. Below it is a 5-minute video that walks you through creating your first bot.

## Related

- [See what customers ask with analytics](https://chatthing.ai/docs/manage/analytics): Use your bot's Overview tab to see usage, conversation topics, customer sentiment, engagement, the most common questions and AI recommendations.
- [Review customer conversations](https://chatthing.ai/docs/manage/conversations): Find, filter and read every conversation your bots have with customers, see AI summaries and user details, and share or download transcripts.
- [After launch: a routine for improving your bot](https://chatthing.ai/docs/improve/after-launch): A practical routine for the weeks after your bot goes live - find bad answers in your conversations, fix the cause, check the fix and track what customers ask.