---
title: "Manage conversations"
description: "Review what customers say to your bots, step in live with human takeover, track topics and sentiment in analytics, and chat privately in My Chats."
canonical_url: "https://chatthing.ai/docs/manage"
last_updated: "2026-09-25"
---

# Manage conversations

Once your bot is live, this is where you keep an eye on it. Read every customer conversation, take over a chat when someone needs a person, see what people ask about most, and use your own bots privately for day-to-day work.

Customer transcripts live in **Conversations**. **My Chats** is only for your own private chats with your bots.

## Most common tasks

- [Read and filter customer conversations](https://chatthing.ai/docs/manage/conversations)
- [Take over a live chat from your bot](https://chatthing.ai/docs/manage/human-takeover)
- [See what customers ask about most](https://chatthing.ai/docs/manage/analytics)
- [Chat with your own bots privately](https://chatthing.ai/docs/manage/my-chats)

## In this section

- [Review customer conversations](https://chatthing.ai/docs/manage/conversations): Find, filter and read every conversation your bots have with customers, see AI summaries and user details, and share or download transcripts.
- [Take over a live chat from your bot](https://chatthing.ai/docs/manage/human-takeover): Let your team step into a live website chat, reply to the customer directly while the bot pauses, then hand the conversation back to the bot.
- [See what customers ask with analytics](https://chatthing.ai/docs/manage/analytics): Use your bot's Overview tab to see usage, conversation topics, customer sentiment, engagement, the most common questions and AI recommendations.
- [Chat with your own bots in My Chats](https://chatthing.ai/docs/manage/my-chats): Use My Chats to chat with your own bots for day-to-day work. It's for your chats only - customer conversations are in Conversations.