---
title: "Build an internal knowledge bot for your team - Chat Thing Documentation"
canonical_url: "https://chatthing.ai/docs/internal-knowledge-bot"
last_updated: "2026-07-20T15:03:06.404Z"
meta:
  description: "Create an AI assistant that helps your team find information instantly from your internal docs, processes, and policies"
  "og:description": "Create an AI assistant that helps your team find information instantly from your internal docs, processes, and policies"
  "og:title": "Build an internal knowledge bot for your team"
  "twitter:description": "Create an AI assistant that helps your team find information instantly from your internal docs, processes, and policies"
  "twitter:title": "Build an internal knowledge bot for your team"
---

**Use cases**

# Build an internal knowledge bot for your team

Create an AI assistant that helps your team find information instantly from your internal docs, processes, and policies.

## What you'll build

A bot your team can access via Slack, Discord, or web that:

- Answers questions about company policies and processes
- Helps onboard new team members faster
- Reduces "where do I find..." questions
- Keeps tribal knowledge accessible

## Step 1: Create your bot

1. Create a new bot called "Team Assistant" or "Company Wiki Bot"
2. Set a first message: "Hi! Ask me anything about our processes, policies, or how things work here."

## Step 2: Connect your internal docs

**From Notion (recommended):**

1. Add a Notion data source
2. Connect your team wiki, processes, or handbook
3. Select the relevant pages
4. Enable auto-sync to keep it current as docs change

**From files:**

1. Add a File data source
2. Upload your documents (PDF, Markdown, etc.)

## Step 3: Set up your prompt

```
You are an internal assistant for the [Company] team.

You help team members find information about our processes, policies, tools, and ways of working.

Rules:
- Only answer based on the provided company documentation
- If something isn't documented, say "I couldn't find that in our docs. You might want to ask in #general or check with your manager."
- Be concise and direct
- Link to relevant docs when possible
```

## Step 4: Deploy to Slack or Discord

**For Slack:**

1. Go to Channels → Slack
2. Follow the setup to create a Slack app
3. Install to your workspace
4. Invite the bot to relevant channels

**For Discord:**

1. Go to Channels → Discord
2. Create a Discord bot and add to your server
3. Team members can use slash commands to interact with the bot

## Tips for success

- **Nominate a maintainer** - Someone to keep the source docs updated
- **Enable auto-sync** - So the bot always has the latest info
- **Encourage adoption** - Share wins when the bot helps someone
- **Track common questions** - If people keep asking things, add them to your docs