---
title: "Improve your bot"
description: "Understand how your bot builds each answer, fix answers that are wrong or missing, and keep improving it with a simple routine after launch."
canonical_url: "https://chatthing.ai/docs/improve"
last_updated: "2026-09-25"
---

# Improve your bot

A bot gets better when you look at what customers actually ask and fix what it gets wrong. Start by understanding where an answer comes from, then use the fixes and the after-launch routine to close the gaps. Your bot doesn't learn from conversations by itself: every improvement comes from a change to its knowledge, instructions or settings.

## Most common tasks

- [Understand why an answer went wrong](https://chatthing.ai/docs/improve/how-your-bot-answers)
- [Fix a bot that says "I don't know" or makes things up](https://chatthing.ai/docs/improve/improve-answers)
- [Set up a weekly review routine after launch](https://chatthing.ai/docs/improve/after-launch)
- [Ask Otto what went wrong in a conversation](https://chatthing.ai/docs/get-started/otto#diagnose-a-bad-answer)
- [Tune how your bot searches your knowledge](https://chatthing.ai/docs/knowledge/retrieval-settings)

## In this section

- [How your bot answers a message](https://chatthing.ai/docs/improve/how-your-bot-answers): What happens between a customer's message and your bot's reply, why answers go wrong, and which setting or page fixes each problem.
- [After launch: a routine for improving your bot](https://chatthing.ai/docs/improve/after-launch): A practical routine for the weeks after your bot goes live - find bad answers in your conversations, fix the cause, check the fix and track what customers ask.
- [Improve your bot's answers](https://chatthing.ai/docs/improve/improve-answers): Fix a bot that says "I don't know", gives wrong or made-up answers, goes off-topic, rambles, forgets context or replies in the wrong language.