---
title: "Frequently asked questions"
description: "Quick answers to common questions about Chat Thing's plans, features, tokens and data, with links to the pages that cover each topic in full."
canonical_url: "https://chatthing.ai/docs/help/faq"
last_updated: "2026-09-25"
---

# Frequently asked questions

Quick answers to the questions we're asked most often. For the full detail, these pages cover the most-asked topics:

- **Which plan do I need?** Compare what each plan includes in [Plans](https://chatthing.ai/docs/account/plans).
- **What are tokens, and what happens when I run out?** See [Message tokens](https://chatthing.ai/docs/account/message-tokens), [Storage tokens](https://chatthing.ai/docs/account/storage-tokens) and [Add-ons](https://chatthing.ai/docs/account/add-ons).
- **How do I remove the "Powered by Chat Thing" branding?** See [Remove Chat Thing branding](https://chatthing.ai/docs/channels/website/branding).
- **What can Chat Thing connect to?** See [Integrations](https://chatthing.ai/docs/get-started/integrations).
- **Can I set up a bot from Claude, ChatGPT or another AI assistant?** Yes, see [AI assistants (MCP)](https://chatthing.ai/docs/mcp).
- **Where is my data stored, and is it used to train AI models?** See [Security and data](https://chatthing.ai/docs/account/security-and-data).
- **How do I reset my password or cancel my plan?** See [Sign-in and account](https://chatthing.ai/docs/account/sign-in-and-account) and [Billing](https://chatthing.ai/docs/account/billing).

Frequently asked questions are loaded live on the [Chat Thing FAQ page](https://chatthing.ai/faq).

## Didn't find your answer?

Email [support@chatthing.ai](mailto:support@chatthing.ai) or ask in our [Discord community](https://discord.com/invite/DGCCR34Fsj).

## Related

- [Compare plans](https://chatthing.ai/docs/account/plans): What each Chat Thing plan costs and includes - monthly and yearly prices, bots, data sources, tokens, channels, power-ups and team members.
- [Integrations](https://chatthing.ai/docs/get-started/integrations): Everything Chat Thing connects to, from WhatsApp, Slack and Notion to Zapier, Cal.com, your own API and AI assistants like Claude and ChatGPT.
- [Troubleshooting](https://chatthing.ai/docs/help/troubleshooting): Fix common Chat Thing problems with data source syncing, bot answers, channels, usage limits and your account, or find out where to get help.