---
title: "Help"
description: "Fix common problems, find answers to frequently asked questions, see what's new in Chat Thing, and get in touch with the team."
canonical_url: "https://chatthing.ai/docs/help"
last_updated: "2026-09-25"
---

# Help

Stuck, or just curious what's changed? Start with troubleshooting for common problems, check the FAQ for quick answers, or see what's new. If you can't find what you need, email [support@chatthing.ai](mailto:support@chatthing.ai) or ask in our [Discord community](https://discord.com/invite/DGCCR34Fsj).

## Most common tasks

- [The chat widget doesn't appear on my website](https://chatthing.ai/docs/channels/website/troubleshooting)
- [I can't sign in or didn't get my confirmation email](https://chatthing.ai/docs/account/sign-in-and-account)
- [My bot gives wrong answers or says "I don't know"](https://chatthing.ai/docs/improve/improve-answers)
- [What happens when I run out of message tokens?](https://chatthing.ai/docs/account/message-tokens)

## In this section

- [Troubleshooting](https://chatthing.ai/docs/help/troubleshooting): Fix common Chat Thing problems with data source syncing, bot answers, channels, usage limits and your account, or find out where to get help.
- [Frequently asked questions](https://chatthing.ai/docs/help/faq): Quick answers to common questions about Chat Thing's plans, features, tokens and data, with links to the pages that cover each topic in full.
- [What's new](https://chatthing.ai/docs/help/changelog): Notable new features and improvements in Chat Thing, grouped by month with the newest first, each linking to the page that explains it.
- [Glossary of Chat Thing terms](https://chatthing.ai/docs/help/glossary): What the words in Chat Thing's app and docs mean, including the other names you might know them by and older names still used in the API.