[{"data":1,"prerenderedAt":2525},["ShallowReactive",2],{"docs.index":3,"docs.page.\u002Fdocs\u002Fchannels\u002Fphone":826},[4,25,33,39,49,57,69,76,84,93,104,111,115,127,134,140,149,156,163,169,179,187,192,200,210,217,225,232,242,250,257,264,271,277,283,292,300,306,314,323,329,336,344,350,355,361,369,377,381,385,390,396,401,407,413,420,424,427,436,442,448,453,459,467,475,485,489,495,501,507,515,520,527,532,539,546,553,560,564,570,579,587,593,599,605,612,621,628,637,647,656,662,671,679,688,695,701,708,718,724,731,737,744,752,758,766,774,781,787,794,803,811,819],{"path":5,"title":6,"navTitle":7,"seoTitle":8,"description":9,"type":10,"position":11,"updated":12,"release":13,"featureFlag":14,"related":15,"plans":20},"\u002Fdocs\u002Faccount\u002Fadd-ons","Add more tokens, bots or seats with add-ons","Add-ons","Add-ons - extra tokens, bots, data sources and seats","Raise one limit on your paid plan without upgrading - extra message tokens, storage tokens, bots, data sources, team members or custom domains.","how-to",5,"2026-10-09","public",null,[16,17,18,19],"\u002Fdocs\u002Faccount\u002Fplans","\u002Fdocs\u002Faccount\u002Fmessage-tokens","\u002Fdocs\u002Faccount\u002Fstorage-tokens","\u002Fdocs\u002Faccount\u002Fbilling",[21,22,23,24],"basic","standard","pro","enterprise",{"path":19,"title":26,"navTitle":27,"seoTitle":28,"description":29,"type":10,"position":30,"updated":31,"release":13,"featureFlag":14,"related":32,"plans":14},"Manage billing and your plan","Billing","Billing - upgrade, downgrade or cancel your Chat Thing plan","How Chat Thing billing works - subscribe, change or cancel your plan, find invoices, and what happens to your bots and data when you downgrade.",2,"2026-09-25",[16,5,17],{"path":34,"title":35,"navTitle":14,"seoTitle":14,"description":36,"type":37,"position":38,"updated":31,"release":13,"featureFlag":14,"related":14,"plans":14},"\u002Fdocs\u002Faccount","Account and billing","Compare plans, manage billing, understand message and storage tokens, buy add-ons, manage your team and roles, and learn how your data is handled.","hub",10,{"path":17,"title":40,"navTitle":41,"seoTitle":42,"description":43,"type":44,"position":45,"updated":31,"release":13,"featureFlag":14,"related":46,"plans":14},"Message tokens and what happens when you run out","Message tokens","Message tokens - how Chat Thing counts usage","What message tokens are, how each message is counted, how model multipliers work, when tokens reset, and what happens when your team runs out.","concept",3,[18,5,47,48],"\u002Fdocs\u002Fbot-settings\u002Fusage-limits","\u002Fdocs\u002Fbot-settings\u002Fmodels",{"path":16,"title":50,"navTitle":51,"seoTitle":52,"description":53,"type":54,"position":55,"updated":12,"release":13,"featureFlag":14,"related":56,"plans":14},"Compare plans","Plans","Chat Thing plans and prices compared - limits and features","What each Chat Thing plan costs and includes - monthly and yearly prices, bots, data sources, tokens, channels, power-ups and team members.","reference",1,[19,5,17,18],{"path":58,"title":59,"navTitle":60,"seoTitle":61,"description":62,"type":54,"position":63,"updated":64,"release":13,"featureFlag":14,"related":65,"plans":14},"\u002Fdocs\u002Faccount\u002Fsecurity-and-data","Security and data handling","Security and data","Security and data - where Chat Thing stores and processes your data","Where Chat Thing stores your data, which AI providers process it, whether it's used for training, how access and deletion work, GDPR, DPA and SOC 2.",9,"2026-10-12",[66,67,68],"\u002Fdocs\u002Faccount\u002Fteams","\u002Fdocs\u002Faccount\u002Fsign-in-and-account","\u002Fdocs\u002Fchannels\u002Fwebsite\u002Faccess-and-security",{"path":67,"title":70,"navTitle":71,"seoTitle":72,"description":73,"type":10,"position":74,"updated":31,"release":13,"featureFlag":14,"related":75,"plans":14},"Sign in and manage your account","Sign-in and account","Sign up, reset your password and manage your Chat Thing account","Sign up, confirm your email, reset a forgotten password, change your email address, manage email preferences and delete your Chat Thing account.",8,[66,58,19],{"path":18,"title":77,"navTitle":78,"seoTitle":79,"description":80,"type":44,"position":81,"updated":31,"release":13,"featureFlag":14,"related":82,"plans":14},"Storage tokens and how syncing uses them","Storage tokens","Storage tokens - how Chat Thing counts synced content","What storage tokens are, when syncing and re-syncing use them, what happens when you reach your monthly limit, and how to use fewer.",4,[17,83,5],"\u002Fdocs\u002Fknowledge\u002Fkeep-it-up-to-date",{"path":66,"title":85,"navTitle":86,"seoTitle":87,"description":88,"type":10,"position":89,"updated":90,"release":13,"featureFlag":14,"related":91,"plans":14},"Manage your team and roles","Teams and roles","Teams and roles - invite members and control access","Create a team, invite members, choose the right role (Owner, Admin, Responder or Viewer), remove people, and move bots between teams.",7,"2026-10-13",[19,92,58],"\u002Fdocs\u002Fmanage\u002Fhuman-takeover",{"path":94,"title":95,"navTitle":96,"seoTitle":14,"description":97,"type":54,"position":98,"updated":99,"release":13,"featureFlag":14,"related":100,"plans":103},"\u002Fdocs\u002Faccount\u002Fvoice-minutes","Voice minutes and phone numbers","Voice minutes","How voice billing works - monthly packs of call minutes shared by your team, phone number rental, how minutes are counted and what happens when they run out.",6,"2026-10-15",[101,102,5],"\u002Fdocs\u002Fchannels\u002Fwebsite\u002Fvoice","\u002Fdocs\u002Fchannels\u002Fphone",[21,22,23,24],{"path":105,"title":106,"navTitle":14,"seoTitle":107,"description":108,"type":10,"position":89,"updated":31,"release":13,"featureFlag":14,"related":109,"plans":14},"\u002Fdocs\u002Fbot-settings\u002Fduplicate-a-bot","Duplicate a bot","Copy a chatbot with its settings and knowledge","Make a copy of a bot with its settings, and choose whether to include its data sources, channels, tasks, power-ups, webhooks and test cases.",[110,16],"\u002Fdocs\u002Fbot-settings\u002Fsettings-reference",{"path":112,"title":113,"navTitle":14,"seoTitle":14,"description":114,"type":37,"position":81,"updated":31,"release":13,"featureFlag":14,"related":14,"plans":14},"\u002Fdocs\u002Fbot-settings","Bot settings","Shape how your bot behaves - write its instructions, pick a model, tune settings, set usage limits, test answers and schedule tasks.",{"path":116,"title":117,"navTitle":118,"seoTitle":119,"description":120,"type":10,"position":55,"updated":31,"release":13,"featureFlag":14,"related":121,"plans":14},"\u002Fdocs\u002Fbot-settings\u002Finstructions","Write your bot's instructions","Instructions","Write a system prompt for your AI chatbot","Write the prompt that sets your bot's role, topics, tone, answer length, language, power-up use and handoff, with before-and-after examples.",[122,123,124,125,126],"\u002Fdocs\u002Fbot-settings\u002Fprompt-library","\u002Fdocs\u002Fimprove\u002Fhow-your-bot-answers","\u002Fdocs\u002Fimprove\u002Fimprove-answers","\u002Fdocs\u002Fbot-settings\u002Ftest-your-bot","\u002Fdocs\u002Fpower-ups\u002Ftalk-to-a-human",{"path":48,"title":128,"navTitle":129,"seoTitle":130,"description":131,"type":10,"position":45,"updated":31,"release":13,"featureFlag":14,"related":132,"plans":133},"Choose your bot's AI model","Models","AI models available for your chatbot","See which AI models your bot can use, what each supports, how model choice affects message token use, and how to change it.",[17,110],[22,23,24],{"path":122,"title":135,"navTitle":135,"seoTitle":136,"description":137,"type":54,"position":30,"updated":31,"release":13,"featureFlag":14,"related":138,"plans":14},"Prompt library","Chatbot prompt examples and templates to copy","Copy-paste starting prompts for support, sales, bookings, onboarding, internal helpdesks and more, plus building blocks to add to any prompt.",[116,139,125,124],"\u002Fdocs\u002Fpower-ups\u002Fhow-power-ups-work",{"path":141,"title":142,"navTitle":143,"seoTitle":144,"description":145,"type":10,"position":74,"updated":31,"release":13,"featureFlag":14,"related":146,"plans":148},"\u002Fdocs\u002Fbot-settings\u002Fscheduled-tasks","Schedule tasks for your bot","Scheduled tasks","Schedule AI agent tasks with Chat Thing","Have your bot carry out a task on a schedule, such as a weekly summary or a daily check, using its knowledge and power-ups.",[139,116,147],"\u002Fdocs\u002Fmanage\u002Fconversations",[22,23,24],{"path":110,"title":150,"navTitle":151,"seoTitle":152,"description":153,"type":54,"position":81,"updated":31,"release":13,"featureFlag":14,"related":154,"plans":14},"Bot settings reference","Settings reference","Chatbot settings explained","Every setting on your bot's General settings tab - what it does, its default and range, and which plans include it.",[116,155,47],"\u002Fdocs\u002Fknowledge\u002Fretrieval-settings",{"path":125,"title":157,"navTitle":158,"seoTitle":159,"description":160,"type":10,"position":98,"updated":31,"release":13,"featureFlag":14,"related":161,"plans":162},"Test your bot's answers","Test your bot","Test and evaluate your AI chatbot's answers","Create test cases with checks for facts, similarity, requirements, relevance and power-up use, then run them to catch wrong answers before users do.",[116,155,124],[24],{"path":47,"title":164,"navTitle":165,"seoTitle":166,"description":167,"type":10,"position":11,"updated":31,"release":13,"featureFlag":14,"related":168,"plans":14},"Limit how many tokens your bot can use","Usage limits","Set daily token and message length limits for your chatbot","Cap a bot's daily message token use, get an email before it hits the cap, limit message length, and see what people see when a limit is reached.",[17,5,110],{"path":170,"title":171,"navTitle":172,"seoTitle":173,"description":174,"type":10,"position":81,"updated":31,"release":13,"featureFlag":14,"related":175,"plans":178},"\u002Fdocs\u002Fchannels\u002Fdiscord","Add your bot to a Discord server","Discord","Add an AI chatbot to your Discord server","Connect your bot to Discord so it answers slash commands, @mentions and direct messages in your server, using your knowledge and power-ups.",[176,177],"\u002Fdocs\u002Fpower-ups\u002Fdiscord","\u002Fdocs\u002Fchannels",[22,23,24],{"path":180,"title":181,"navTitle":182,"seoTitle":183,"description":184,"type":10,"position":89,"updated":31,"release":13,"featureFlag":14,"related":185,"plans":186},"\u002Fdocs\u002Fchannels\u002Femail","Let your bot answer emails","Email","Create an AI email assistant that replies to emails","Give your bot its own email address so it replies to emails using your knowledge, or processes forwarded emails with power-ups without replying.",[139,177],[22,23,24],{"path":177,"title":188,"navTitle":14,"seoTitle":189,"description":190,"type":37,"position":98,"updated":12,"release":13,"featureFlag":14,"related":191,"plans":14},"Channels","Channels - put your AI bot on your website, WhatsApp, Slack and more","Where your bot talks to people - your website, WhatsApp, Slack, Discord, Telegram, email and the API - and which plans include each channel.",[16,147],{"path":102,"title":193,"navTitle":194,"seoTitle":195,"description":196,"type":10,"position":74,"updated":99,"release":13,"featureFlag":14,"related":197,"plans":199},"Answer phone calls with your bot","Phone","AI phone answering - give your bot a phone number","Give your bot a phone number so it answers calls using your knowledge and power-ups, and transfers callers to your team when they ask for a person.",[198,94,101],"\u002Fdocs\u002Fuse-cases\u002Fai-receptionist",[22,23,24],{"path":201,"title":202,"navTitle":203,"seoTitle":204,"description":205,"type":10,"position":45,"updated":31,"release":13,"featureFlag":14,"related":206,"plans":209},"\u002Fdocs\u002Fchannels\u002Fslack","Add your bot to Slack","Slack","Add an AI assistant to your Slack workspace","Create a Slack app for your bot so your team can ask it questions with @mentions, direct messages or the Slack assistant sidebar.",[207,141,208],"\u002Fdocs\u002Fpower-ups\u002Fslack","\u002Fdocs\u002Fuse-cases\u002Finternal-helpdesk",[22,23,24],{"path":211,"title":212,"navTitle":213,"seoTitle":14,"description":214,"type":10,"position":63,"updated":31,"release":13,"featureFlag":14,"related":215,"plans":216},"\u002Fdocs\u002Fchannels\u002Fslack-legacy","Upgrade from Slack V1 (legacy)","Slack V1 (legacy)","The original Slack V1 integration is deprecated. How to tell if your bot still uses it and how to upgrade to the current Slack integration.",[201],[22,23,24],{"path":218,"title":219,"navTitle":220,"seoTitle":221,"description":222,"type":10,"position":11,"updated":31,"release":13,"featureFlag":14,"related":223,"plans":224},"\u002Fdocs\u002Fchannels\u002Ftelegram","Connect your bot to Telegram","Telegram","Create an AI Telegram bot","Create a Telegram bot with BotFather and connect it to Chat Thing, so anyone can chat to your bot in Telegram.",[177],[22,23,24],{"path":68,"title":226,"navTitle":227,"seoTitle":228,"description":229,"type":10,"position":74,"updated":31,"release":13,"featureFlag":14,"related":230,"plans":14},"Control who can use your web chat","Access and security","Password-protect your chatbot and block spam","Password-protect your bot, turn on spam protection, understand where the widget can be embedded and when to allow advanced SDK features.",[58,231],"\u002Fdocs\u002Fchannels\u002Fwebsite\u002Ftroubleshooting",{"path":233,"title":234,"navTitle":235,"seoTitle":236,"description":237,"type":10,"position":45,"updated":31,"release":13,"featureFlag":14,"related":238,"plans":14},"\u002Fdocs\u002Fchannels\u002Fwebsite\u002Fappearance","Change how the chat widget looks and behaves","Appearance and behaviour","Customise your chat widget's colours, icons and behaviour","Set the widget's colours, light or dark mode, icons, welcome message, first message preview, link behaviour and voice input from the web channel settings.",[239,240,241],"\u002Fdocs\u002Fchannels\u002Fwebsite\u002Fbranding","\u002Fdocs\u002Fchannels\u002Fwebsite\u002Fcustomise-with-code","\u002Fdocs\u002Fchannels\u002Fwebsite\u002Flanguages",{"path":239,"title":243,"navTitle":244,"seoTitle":245,"description":246,"type":10,"position":81,"updated":31,"release":13,"featureFlag":14,"related":247,"plans":249},"Remove the \"Powered by Chat Thing\" branding","Remove branding","Remove \"Powered by Chat Thing\" from your chat widget (white label)","Hide the \"Powered by Chat Thing\" footer from your chat widget, embedded chat, bot page and shared chats. Available on Standard, Pro and Enterprise.",[16,233,248],"\u002Fdocs\u002Fchannels\u002Fwebsite\u002Fcustom-domain",[22,23,24],{"path":248,"title":251,"navTitle":252,"seoTitle":253,"description":254,"type":10,"position":63,"updated":31,"release":13,"featureFlag":14,"related":255,"plans":14},"Use a custom domain for your chat widget","Custom domain","Serve your chatbot from your own domain (white label)","Serve your bot's widget and embed from a domain you own, such as chat.example.com, with the Custom Domain add-on. Covers DNS records and verification.",[5,239,256],"\u002Fdocs\u002Fchannels\u002Fwebsite\u002Finstall",{"path":240,"title":258,"navTitle":259,"seoTitle":260,"description":261,"type":54,"position":11,"updated":31,"release":13,"featureFlag":14,"related":262,"plans":14},"Customise the chat widget with code","Customise with code","Chat widget configuration options (chatThingConfig)","Every chatThingConfig option for the Chat Thing widget - position, colours, launcher label, auto-open, per-language greetings and full CSS overrides.",[263,233,256],"\u002Fdocs\u002Fdevelopers\u002Fjavascript-sdk",{"path":265,"title":266,"navTitle":267,"seoTitle":268,"description":269,"type":37,"position":55,"updated":31,"release":13,"featureFlag":14,"related":270,"plans":14},"\u002Fdocs\u002Fchannels\u002Fwebsite","Website chat widget","Website","Add an AI chatbot to your website","Put your bot on your website as a floating chat widget, an embedded chat or a shareable page, then match it to your brand.",[177,263],{"path":256,"title":272,"navTitle":273,"seoTitle":274,"description":275,"type":10,"position":30,"updated":31,"release":13,"featureFlag":14,"related":276,"plans":14},"Add the chat widget to your website","Install on your website","Add an AI chatbot to your website - WordPress, Shopify, Webflow, Wix, Squarespace","Copy your bot's embed code and paste it into your site as a chat widget or embedded chat, with steps for WordPress, Shopify, Webflow, Wix and more.",[233,231,240],{"path":241,"title":278,"navTitle":279,"seoTitle":280,"description":281,"type":10,"position":89,"updated":31,"release":13,"featureFlag":14,"related":282,"plans":14},"Set the widget language and the language your bot answers in","Languages","Multilingual chatbot - widget language and answer language","Translate the chat widget's buttons and labels into one of 10 languages, control which language your bot answers in, and run the bot on a multilingual website.",[240,116],{"path":284,"title":285,"navTitle":286,"seoTitle":287,"description":288,"type":10,"position":98,"updated":31,"release":13,"featureFlag":14,"related":289,"plans":14},"\u002Fdocs\u002Fchannels\u002Fwebsite\u002Flead-form","Ask visitors for their details before they chat","Pre-chat form","Capture leads with a pre-chat form on your chat widget","Add a pre-chat form to your web chat that collects a visitor's name, email or other details before the chat starts, and send the answers to your systems.",[290,291],"\u002Fdocs\u002Fuse-cases\u002Fsales-and-lead-capture","\u002Fdocs\u002Fdevelopers\u002Fwebhooks",{"path":231,"title":293,"navTitle":294,"seoTitle":295,"description":296,"type":10,"position":297,"updated":31,"release":13,"featureFlag":14,"related":298,"plans":14},"Fix chat widget problems","Troubleshooting","Chat widget not showing? Fix common Chat Thing widget problems","What to check when the chat widget doesn't appear, shows old colours, blocks page scrolling or won't load on your website.",11,[256,299],"\u002Fdocs\u002Fhelp\u002Ftroubleshooting",{"path":101,"title":301,"navTitle":302,"seoTitle":303,"description":304,"type":10,"position":38,"updated":12,"release":13,"featureFlag":14,"related":305,"plans":14},"Let visitors talk to your bot with voice calls","Voice calls","Add AI voice calls to your website chat","Add a call button to your web chat so visitors can have a spoken conversation with your bot, using the same knowledge, power-ups and conversation.",[94,102],{"path":307,"title":308,"navTitle":309,"seoTitle":310,"description":311,"type":10,"position":30,"updated":31,"release":13,"featureFlag":14,"related":312,"plans":313},"\u002Fdocs\u002Fchannels\u002Fwhatsapp","Connect your bot to WhatsApp","WhatsApp","Add an AI chatbot to WhatsApp Business","Connect your bot to a WhatsApp Business number through a Meta app, so it answers WhatsApp messages using your knowledge and power-ups.",[177,147],[22,23,24],{"path":315,"title":316,"navTitle":14,"seoTitle":317,"description":318,"type":54,"position":55,"updated":31,"release":13,"featureFlag":14,"related":319,"plans":322},"\u002Fdocs\u002Fdevelopers\u002Fapi-overview","API overview","Chat Thing REST API - authentication, versions and errors","Base URL, API keys, authentication headers, versions, error codes and usage limits for the Chat Thing REST API.",[320,321],"\u002Fdocs\u002Fdevelopers\u002Fchat-api","\u002Fdocs\u002Fdevelopers\u002Fdata-sources-api",[22,23,24],{"path":320,"title":324,"navTitle":14,"seoTitle":325,"description":326,"type":54,"position":30,"updated":90,"release":13,"featureFlag":14,"related":327,"plans":328},"Chat API","Chat Thing Chat API - send messages and stream chatbot replies","Start conversations, send messages, stream replies, pass user data and read conversation history with the Chat Thing REST API.",[315,291],[22,23,24],{"path":321,"title":330,"navTitle":14,"seoTitle":331,"description":332,"type":54,"position":45,"updated":31,"release":13,"featureFlag":14,"related":333,"plans":335},"Data sources API","Chat Thing Data sources API - update chatbot knowledge from code","Create, update, sync and delete a bot's manual data sources and their entries with the Chat Thing REST API, to keep its knowledge in step with your system.",[334,315],"\u002Fdocs\u002Fknowledge\u002Fmanual",[22,23,24],{"path":337,"title":338,"navTitle":14,"seoTitle":339,"description":340,"type":37,"position":341,"updated":31,"release":13,"featureFlag":14,"related":342,"plans":14},"\u002Fdocs\u002Fdevelopers","Developers","Chat Thing developer docs - REST API, webhooks and JavaScript SDK","Build on Chat Thing with the REST API, webhooks, the JavaScript SDK for the website widget, and WebMCP.",12,[343],"\u002Fdocs\u002Fmcp",{"path":263,"title":345,"navTitle":14,"seoTitle":346,"description":347,"type":54,"position":11,"updated":31,"release":13,"featureFlag":14,"related":348,"plans":14},"JavaScript SDK","Chat Thing JavaScript SDK - control the chat widget from your site","Control the Chat Thing website widget with window.chatThing - open it, send messages, identify users, add page context and client-side power-ups.",[256,240,349],"\u002Fdocs\u002Fdevelopers\u002Fwebmcp",{"path":291,"title":351,"navTitle":14,"seoTitle":352,"description":353,"type":54,"position":81,"updated":31,"release":13,"featureFlag":14,"related":354,"plans":14},"Webhooks","Chat Thing webhooks - conversation and sync events","Send Chat Thing events such as new conversations, escalations and syncs to your own systems, Slack or Discord, and trigger data source syncs from a URL.",[92,126,83],{"path":349,"title":356,"navTitle":357,"seoTitle":358,"description":359,"type":10,"position":98,"updated":31,"release":13,"featureFlag":14,"related":360,"plans":14},"Connect WebMCP tools to your bot","WebMCP","Use WebMCP tools with the Chat Thing chat widget","Let your Chat Thing bot use the WebMCP tools your web page already exposes through document.modelContext, as client-side power-ups.",[263],{"path":362,"title":363,"navTitle":14,"seoTitle":364,"description":365,"type":10,"position":45,"updated":31,"release":13,"featureFlag":14,"related":366,"plans":14},"\u002Fdocs\u002Fget-started\u002Fbuild-your-first-bot","Build your first bot","Build your first AI chatbot with Chat Thing","Create a Chat Thing bot that answers from your own content, either by letting Otto set it up with you or step by step in the dashboard.",[367,368,256],"\u002Fdocs\u002Fget-started\u002Fhow-chat-thing-works","\u002Fdocs\u002Fget-started\u002Fotto",{"path":370,"title":371,"navTitle":372,"seoTitle":373,"description":374,"type":44,"position":98,"updated":31,"release":13,"featureFlag":14,"related":375,"plans":14},"\u002Fdocs\u002Fget-started\u002Fchoose-your-tools","Choose how to work with Chat Thing","Choose your tools","Dashboard, Otto, widget, API, SDK or MCP - which Chat Thing tool to use","Compare the dashboard, Otto, the website widget, messaging channels, the JavaScript SDK, REST API, webhooks, MCP and WebMCP, and pick the right one.",[376,343,337],"\u002Fdocs\u002Fget-started\u002Fintegrations",{"path":367,"title":378,"navTitle":14,"seoTitle":14,"description":379,"type":44,"position":30,"updated":31,"release":13,"featureFlag":14,"related":380,"plans":14},"How Chat Thing works","The building blocks of Chat Thing (bots, knowledge, power-ups, channels, conversations and Otto) and how they fit together.",[362,376],{"path":382,"title":383,"navTitle":14,"seoTitle":14,"description":384,"type":37,"position":55,"updated":31,"release":13,"featureFlag":14,"related":14,"plans":14},"\u002Fdocs\u002Fget-started","Get started","Learn how Chat Thing works, build and test your first bot, and check everything is ready before you put it in front of customers.",{"path":376,"title":386,"navTitle":14,"seoTitle":387,"description":388,"type":54,"position":11,"updated":12,"release":13,"featureFlag":14,"related":389,"plans":14},"Integrations","Chat Thing integrations - channels, knowledge sources and tools","Everything Chat Thing connects to, from WhatsApp, Slack and Notion to Zapier, Cal.com, your own API and AI assistants like Claude and ChatGPT.",[367,16],{"path":391,"title":392,"navTitle":393,"seoTitle":14,"description":394,"type":10,"position":89,"updated":31,"release":13,"featureFlag":14,"related":395,"plans":14},"\u002Fdocs\u002Fget-started\u002Flaunch-checklist","Check your bot is ready to launch","Launch checklist","A checklist to run through before you put your bot in front of customers, covering knowledge, instructions, testing, handoff, branding, limits and more.",[124,256],{"path":368,"title":397,"navTitle":398,"seoTitle":14,"description":399,"type":10,"position":81,"updated":31,"release":13,"featureFlag":14,"related":400,"plans":14},"Build and manage bots with Otto","Otto","Otto is Chat Thing's built-in assistant. Ask it to explain, change and test a bot, or to work out why an answer went wrong.",[362,147,343],{"path":402,"title":403,"navTitle":404,"seoTitle":405,"description":406,"type":54,"position":45,"updated":31,"release":13,"featureFlag":14,"related":14,"plans":14},"\u002Fdocs\u002Fhelp\u002Fchangelog","What's new","Changelog","Chat Thing changelog - what's new","Notable new features and improvements in Chat Thing, grouped by month with the newest first, each linking to the page that explains it.",{"path":408,"title":409,"navTitle":410,"seoTitle":14,"description":411,"type":54,"position":30,"updated":31,"release":13,"featureFlag":14,"related":412,"plans":14},"\u002Fdocs\u002Fhelp\u002Ffaq","Frequently asked questions","FAQ","Quick answers to common questions about Chat Thing's plans, features, tokens and data, with links to the pages that cover each topic in full.",[16,376,299],{"path":414,"title":415,"navTitle":416,"seoTitle":417,"description":418,"type":54,"position":81,"updated":31,"release":13,"featureFlag":14,"related":419,"plans":14},"\u002Fdocs\u002Fhelp\u002Fglossary","Glossary of Chat Thing terms","Glossary","Chat Thing glossary - bots, power-ups, tokens, channels and more","What the words in Chat Thing's app and docs mean, including the other names you might know them by and older names still used in the API.",[367,408],{"path":421,"title":422,"navTitle":14,"seoTitle":14,"description":423,"type":37,"position":297,"updated":31,"release":13,"featureFlag":14,"related":14,"plans":14},"\u002Fdocs\u002Fhelp","Help","Fix common problems, find answers to frequently asked questions, see what's new in Chat Thing, and get in touch with the team.",{"path":299,"title":294,"navTitle":14,"seoTitle":14,"description":425,"type":54,"position":55,"updated":31,"release":13,"featureFlag":14,"related":426,"plans":14},"Fix common Chat Thing problems with data source syncing, bot answers, channels, usage limits and your account, or find out where to get help.",[231,124,67],{"path":428,"title":429,"navTitle":430,"seoTitle":431,"description":432,"type":433,"position":30,"updated":31,"release":13,"featureFlag":14,"related":434,"plans":14},"\u002Fdocs\u002Fimprove\u002Fafter-launch","After launch: a routine for improving your bot","After launch","How to improve your AI chatbot after launch - a weekly routine","A practical routine for the weeks after your bot goes live - find bad answers in your conversations, fix the cause, check the fix and track what customers ask.","guide",[147,435,124],"\u002Fdocs\u002Fmanage\u002Fanalytics",{"path":123,"title":437,"navTitle":438,"seoTitle":439,"description":440,"type":44,"position":55,"updated":90,"release":13,"featureFlag":14,"related":441,"plans":14},"How your bot answers a message","How your bot answers","How an AI chatbot answer is produced, and why it goes wrong","What happens between a customer's message and your bot's reply, why answers go wrong, and which setting or page fixes each problem.",[124,155,116],{"path":124,"title":443,"navTitle":444,"seoTitle":445,"description":446,"type":433,"position":45,"updated":31,"release":13,"featureFlag":14,"related":447,"plans":14},"Improve your bot's answers","Fix bad answers","Fix AI chatbot answers that are wrong, made up or off-topic","Fix a bot that says \"I don't know\", gives wrong or made-up answers, goes off-topic, rambles, forgets context or replies in the wrong language.",[123,155,116],{"path":449,"title":450,"navTitle":14,"seoTitle":451,"description":452,"type":37,"position":74,"updated":31,"release":13,"featureFlag":14,"related":14,"plans":14},"\u002Fdocs\u002Fimprove","Improve your bot","Improve your AI chatbot's answers after launch","Understand how your bot builds each answer, fix answers that are wrong or missing, and keep improving it with a simple routine after launch.",{"path":454,"title":455,"navTitle":14,"seoTitle":456,"description":457,"type":37,"position":458,"updated":31,"release":13,"featureFlag":14,"related":14,"plans":14},"\u002Fdocs","Chat Thing documentation","Chat Thing documentation and help","Learn how to build, launch and manage AI agents with Chat Thing, from your first bot to channels, power-ups, integrations, billing and the API.",0,{"path":460,"title":461,"navTitle":462,"seoTitle":463,"description":464,"type":44,"position":297,"updated":31,"release":13,"featureFlag":14,"related":465,"plans":14},"\u002Fdocs\u002Fknowledge\u002Fbest-practices","Structure your content for better answers","Best practices","Knowledge base best practices for AI chatbots","Split data sources sensibly, pick the right CSS selectors for your CMS, and write content your bot can find and quote accurately.",[466,155,83],"\u002Fdocs\u002Fknowledge\u002Fwebsite",{"path":468,"title":469,"navTitle":470,"seoTitle":471,"description":472,"type":10,"position":45,"updated":31,"release":13,"featureFlag":14,"related":473,"plans":14},"\u002Fdocs\u002Fknowledge\u002Ffiles","Upload files","Files","Train an AI chatbot on PDFs, Word documents and CSVs","Upload PDFs, Word documents, CSVs, Markdown, HTML, JSON, EPUB, text and zip files to give your bot knowledge from your documents.",[474,58],"\u002Fdocs\u002Fknowledge\u002Fmanage-data-sources",{"path":476,"title":477,"navTitle":478,"seoTitle":479,"description":480,"type":10,"position":11,"updated":481,"release":482,"featureFlag":483,"related":484,"plans":14},"\u002Fdocs\u002Fknowledge\u002Fgoogle-drive","Connect Google Drive","Google Drive","Train an AI chatbot on your Google Drive files","Connect Google Drive, add files or folders to your bot, and see exactly what Drive data Chat Thing accesses, how it's used, and how to disconnect.","2026-10-11","early-access","data-source-google",[474,83,58],{"path":486,"title":487,"navTitle":14,"seoTitle":14,"description":488,"type":37,"position":45,"updated":31,"release":13,"featureFlag":14,"related":14,"plans":14},"\u002Fdocs\u002Fknowledge","Knowledge","Give your bot the knowledge it answers from - add websites, files, Notion, YouTube, RSS and manual content, keep it fresh and tune retrieval.",{"path":83,"title":490,"navTitle":491,"seoTitle":492,"description":493,"type":10,"position":38,"updated":31,"release":13,"featureFlag":14,"related":494,"plans":14},"Keep your bot's knowledge up to date","Keep it up to date","Automatically sync your chatbot's knowledge","Re-sync data sources by hand, on a daily, weekly or monthly schedule, or automatically when you publish in your CMS, and see what each sync changes.",[474,291,18],{"path":474,"title":496,"navTitle":497,"seoTitle":498,"description":499,"type":10,"position":55,"updated":31,"release":13,"featureFlag":14,"related":500,"plans":14},"Add, sync and delete data sources","Manage data sources","Add knowledge to your AI chatbot with data sources","Add a data source to your bot, sync it, re-sync after changes and delete it, plus how many data sources each plan allows and per-type limits.",[83,18,16],{"path":334,"title":502,"navTitle":503,"seoTitle":504,"description":505,"type":10,"position":74,"updated":31,"release":13,"featureFlag":14,"related":506,"plans":14},"Add content manually","Manual content","Add custom answers and FAQs to your AI chatbot","Write or paste content directly into Chat Thing to fill gaps in your knowledge, such as FAQs, policies or details that aren't published anywhere.",[474,321,460],{"path":508,"title":509,"navTitle":510,"seoTitle":511,"description":512,"type":10,"position":81,"updated":481,"release":13,"featureFlag":14,"related":513,"plans":14},"\u002Fdocs\u002Fknowledge\u002Fnotion","Connect Notion","Notion","Train an AI chatbot on your Notion workspace","Connect your Notion workspace and add pages or databases so your bot can answer from your wiki, handbook or knowledge base.",[474,83,514],"\u002Fdocs\u002Fpower-ups\u002Fnotion",{"path":155,"title":516,"navTitle":14,"seoTitle":517,"description":518,"type":54,"position":341,"updated":31,"release":13,"featureFlag":14,"related":519,"plans":14},"Retrieval settings","Tune how your chatbot finds answers in your content","Control how much of your knowledge your bot reads for each message - document relevance, context documents, enhanced retrieval, sources and chunk size.",[124,110,460],{"path":521,"title":522,"navTitle":523,"seoTitle":524,"description":525,"type":10,"position":89,"updated":31,"release":13,"featureFlag":14,"related":526,"plans":14},"\u002Fdocs\u002Fknowledge\u002Frss","Add an RSS feed","RSS","Train an AI chatbot on your blog with an RSS feed","Add an RSS feed so your bot learns from your blog, news or changelog, including the full pages each feed item links to.",[474,83,466],{"path":466,"title":528,"navTitle":267,"seoTitle":529,"description":530,"type":10,"position":30,"updated":31,"release":13,"featureFlag":14,"related":531,"plans":14},"Add your website","Train an AI chatbot on your website content","Add pages from your website to your bot by URL, sitemap or crawl, choose which part of each page is read, and access password-protected sites.",[460,83,474],{"path":533,"title":534,"navTitle":535,"seoTitle":536,"description":537,"type":10,"position":98,"updated":31,"release":13,"featureFlag":14,"related":538,"plans":14},"\u002Fdocs\u002Fknowledge\u002Fyoutube","Add YouTube videos","YouTube","Train an AI chatbot on your YouTube videos","Add YouTube videos or whole playlists so your bot can answer questions from their English captions, such as tutorials and product demos.",[474,83],{"path":435,"title":540,"navTitle":541,"seoTitle":542,"description":543,"type":54,"position":45,"updated":31,"release":13,"featureFlag":14,"related":544,"plans":545},"See what customers ask with analytics","Analytics","Chatbot analytics - topics, sentiment and common questions","Use your bot's Overview tab to see usage, conversation topics, customer sentiment, engagement, the most common questions and AI recommendations.",[147,124,17],[23,24],{"path":147,"title":547,"navTitle":548,"seoTitle":549,"description":550,"type":10,"position":55,"updated":31,"release":13,"featureFlag":14,"related":551,"plans":14},"Review customer conversations","Conversations","Review your AI chatbot's conversations","Find, filter and read every conversation your bots have with customers, see AI summaries and user details, and share or download transcripts.",[92,435,552,124],"\u002Fdocs\u002Fmanage\u002Fmy-chats",{"path":92,"title":554,"navTitle":555,"seoTitle":556,"description":557,"type":10,"position":30,"updated":31,"release":13,"featureFlag":14,"related":558,"plans":559},"Take over a live chat from your bot","Human takeover","Human takeover - reply to customers live in your AI chat","Let your team step into a live website chat, reply to the customer directly while the bot pauses, then hand the conversation back to the bot.",[126,147,291,66],[22,23,24],{"path":561,"title":562,"navTitle":14,"seoTitle":14,"description":563,"type":37,"position":89,"updated":31,"release":13,"featureFlag":14,"related":14,"plans":14},"\u002Fdocs\u002Fmanage","Manage conversations","Review what customers say to your bots, step in live with human takeover, track topics and sentiment in analytics, and chat privately in My Chats.",{"path":552,"title":565,"navTitle":566,"seoTitle":567,"description":568,"type":10,"position":81,"updated":31,"release":13,"featureFlag":14,"related":569,"plans":14},"Chat with your own bots in My Chats","My Chats","My Chats - use your bots privately","Use My Chats to chat with your own bots for day-to-day work. It's for your chats only - customer conversations are in Conversations.",[147,208],{"path":571,"title":572,"navTitle":573,"seoTitle":574,"description":575,"type":433,"position":11,"updated":31,"release":13,"featureFlag":14,"related":576,"plans":14},"\u002Fdocs\u002Fmcp\u002Fagent-recipes","Recipes for AI agents using the Chat Thing MCP server","Agent recipes","Chat Thing MCP recipes - tool call sequences for AI agents","Step-by-step tool call sequences for AI agents using the Chat Thing MCP server, with the checks to run after each one.",[577,578,123],"\u002Fdocs\u002Fmcp\u002Ftools","\u002Fdocs\u002Fmcp\u002Fbuild-a-bot",{"path":580,"title":581,"navTitle":582,"seoTitle":583,"description":584,"type":54,"position":30,"updated":31,"release":13,"featureFlag":14,"related":585,"plans":14},"\u002Fdocs\u002Fmcp\u002Fauthentication","Control what your AI assistant can access","Access and API keys","Chat Thing MCP authentication - browser approval and API keys","How AI assistants sign in to Chat Thing, what they can read and change, how to use an API key for scripts and CI, and how to revoke access.",[586,66],"\u002Fdocs\u002Fmcp\u002Fconnect",{"path":578,"title":588,"navTitle":14,"seoTitle":589,"description":590,"type":433,"position":81,"updated":31,"release":13,"featureFlag":14,"related":591,"plans":14},"Build a bot with your AI assistant","Build a customer support bot with your AI assistant","Go from one prompt to a tested support bot using your AI assistant and the Chat Thing MCP server, and learn what a good build looks like.",[577,592],"\u002Fdocs\u002Fuse-cases\u002Fcustomer-support",{"path":586,"title":594,"navTitle":595,"seoTitle":596,"description":597,"type":10,"position":55,"updated":31,"release":13,"featureFlag":14,"related":598,"plans":14},"Connect your AI assistant to Chat Thing","Connect your assistant","Connect Claude, ChatGPT, Cursor or Codex to Chat Thing (MCP setup)","Add the Chat Thing MCP server to Claude, ChatGPT, Cursor, Codex, VS Code, Windsurf, Zed or Cline and approve access in your browser.",[580,578,577],{"path":343,"title":600,"navTitle":601,"seoTitle":602,"description":603,"type":37,"position":63,"updated":31,"release":13,"featureFlag":14,"related":604,"plans":14},"Use Chat Thing from your AI assistant","AI assistants (MCP)","Build and manage chatbots from your AI assistant with MCP","Connect Claude, ChatGPT, Cursor or another AI assistant to Chat Thing and build, test and manage your bots by chatting with it.",[586,362],{"path":577,"title":606,"navTitle":607,"seoTitle":608,"description":609,"type":54,"position":45,"updated":610,"release":13,"featureFlag":14,"related":611,"plans":14},"What your AI assistant can do in Chat Thing","Tools reference","Chat Thing MCP tools reference","Every tool the Chat Thing MCP server gives your AI assistant, from creating bots and adding knowledge to webhooks, tests and conversations.","2026-10-02",[578,580],{"path":613,"title":614,"navTitle":615,"seoTitle":616,"description":617,"type":10,"position":11,"updated":31,"release":13,"featureFlag":14,"related":618,"plans":620},"\u002Fdocs\u002Fpower-ups\u002Fbook-meetings-cal-com","Book meetings with Cal.com","Book meetings (Cal.com)","Book Cal.com meetings from your AI chatbot","Let visitors see your real Cal.com availability and book, cancel or confirm a meeting without leaving the chat.",[619,139],"\u002Fdocs\u002Fpower-ups\u002Fbook-meetings-calendly",[21,22,23,24],{"path":619,"title":622,"navTitle":623,"seoTitle":624,"description":625,"type":10,"position":98,"updated":31,"release":13,"featureFlag":14,"related":626,"plans":627},"Book meetings with Calendly","Book meetings (Calendly)","Book Calendly meetings from your AI chatbot","Open your Calendly booking form inside the chat, with the visitor's name and email already filled in. No OAuth or API token needed.",[613,139],[21,22,23,24],{"path":629,"title":630,"navTitle":631,"seoTitle":632,"description":633,"type":10,"position":634,"updated":31,"release":13,"featureFlag":14,"related":635,"plans":636},"\u002Fdocs\u002Fpower-ups\u002Fbot-to-bot","Connect bots together","Bot-to-bot","Build multi-agent teams with the bot-to-bot power-up","Let one bot pass questions and tasks to another of your bots, so you can build a team of specialist agents behind a single chat.",16,[139,105],[21,22,23,24],{"path":638,"title":639,"navTitle":640,"seoTitle":641,"description":642,"type":10,"position":643,"updated":31,"release":13,"featureFlag":14,"related":644,"plans":646},"\u002Fdocs\u002Fpower-ups\u002Fbrowse-webpage","Let your bot read a web page","Browse a web page","Let your AI chatbot browse and read web pages live","Let your bot fetch a web page during a chat and pull out what it needs. Use any URL or one fixed page, with CSS selectors, a custom prompt and basic auth.",13,[645,466],"\u002Fdocs\u002Fpower-ups\u002Fgoogle-search",[21,22,23,24],{"path":648,"title":649,"navTitle":650,"seoTitle":651,"description":652,"type":10,"position":89,"updated":31,"release":13,"featureFlag":14,"related":653,"plans":655},"\u002Fdocs\u002Fpower-ups\u002Fcall-your-api","Call your API from your bot","Call your API","Connect your AI chatbot to any API","Let your bot call any HTTP API to look up or send data, such as order status, stock levels or new leads, using the API request power-up.",[654,139,337],"\u002Fdocs\u002Fpower-ups\u002Fdisplay-modes",[21,22,23,24],{"path":176,"title":657,"navTitle":172,"seoTitle":658,"description":659,"type":10,"position":297,"updated":31,"release":13,"featureFlag":14,"related":660,"plans":661},"Read Discord channel history from your bot","Discord AI chatbot power-up - read channel history","Let your bot pull message history from any Discord channel it can access, for cross-channel summaries or messages older than its usual context.",[170,207],[21,22,23,24],{"path":654,"title":663,"navTitle":664,"seoTitle":665,"description":666,"type":10,"position":667,"updated":31,"release":13,"featureFlag":14,"related":668,"plans":670},"Show a power-up's results visually","Display modes","Turn API and search results into cards, charts and tables","Turn on a display mode so a power-up's results, such as an API response or search results, appear as cards, a chart, a table, a map or a diagram.",15,[669,648],"\u002Fdocs\u002Fpower-ups\u002Fdisplays",[21,22,23,24],{"path":669,"title":672,"navTitle":673,"seoTitle":674,"description":675,"type":10,"position":676,"updated":31,"release":13,"featureFlag":14,"related":677,"plans":678},"Show cards, charts, tables, maps and diagrams in chat","Displays","Show cards, charts and tables in your AI chatbot","Add display power-ups so your bot can show results as cards, charts, tables, maps or Mermaid diagrams in the web chat, instead of plain text.",14,[654,139],[21,22,23,24],{"path":680,"title":681,"navTitle":682,"seoTitle":683,"description":684,"type":10,"position":81,"updated":31,"release":13,"featureFlag":14,"related":685,"plans":687},"\u002Fdocs\u002Fpower-ups\u002Femail-inbox","Connect an email inbox to your bot","Email inbox","Let your AI chatbot read and send email","Connect Gmail, Outlook or another email account so your bot can search, read, send, reply to and organise email with four power-ups.",[686,5],"\u002Fdocs\u002Fpower-ups\u002Fsend-email",[21,22,23,24],{"path":645,"title":689,"navTitle":690,"seoTitle":691,"description":692,"type":10,"position":341,"updated":31,"release":13,"featureFlag":14,"related":693,"plans":694},"Let your bot search Google","Google search","Give your AI chatbot live Google search","Let your bot search Google, or a single website, for up-to-date information such as news, prices or documentation that isn't in its knowledge.",[638,486],[21,22,23,24],{"path":139,"title":696,"navTitle":696,"seoTitle":697,"description":698,"type":44,"position":55,"updated":31,"release":13,"featureFlag":14,"related":699,"plans":700},"How power-ups work","How AI chatbot power-ups (tools) work","What power-ups are, how to add, edit, turn off and delete them, how your bot decides to use one, and what visitors see in the chat.",[116,48,577],[21,22,23,24],{"path":702,"title":703,"navTitle":14,"seoTitle":704,"description":705,"type":37,"position":11,"updated":31,"release":13,"featureFlag":14,"related":706,"plans":707},"\u002Fdocs\u002Fpower-ups","Power-ups","Power-ups - give your AI chatbot actions and integrations","Power-ups let your bot do things as well as answer questions, like handing off to a person, booking meetings, calling your API or showing cards and charts.",[139],[21,22,23,24],{"path":709,"title":710,"navTitle":711,"seoTitle":712,"description":713,"type":10,"position":714,"updated":481,"release":482,"featureFlag":715,"related":716,"plans":717},"\u002Fdocs\u002Fpower-ups\u002Fmcp-server","Give your bot tools from an MCP server","MCP server","Connect an MCP server to your AI chatbot","Connect a remote MCP server once for your team, then choose which of its tools each bot can use. Tools load live from the server.",17,"power-ups-mcp",[648,139],[21,22,23,24],{"path":514,"title":719,"navTitle":510,"seoTitle":720,"description":721,"type":10,"position":63,"updated":31,"release":13,"featureFlag":14,"related":722,"plans":723},"Connect your bot to Notion","Notion AI chatbot power-ups - save, query and write pages","Let your bot save items to a Notion database, query databases with filters, and search, read and write Notion pages live during a chat.",[508,139],[21,22,23,24],{"path":686,"title":725,"navTitle":726,"seoTitle":727,"description":728,"type":10,"position":45,"updated":31,"release":13,"featureFlag":14,"related":729,"plans":730},"Send an email notification from your bot","Send email","Send lead and contact emails from your AI chatbot","Let your bot email up to three fixed addresses with a visitor's details and message, for lead capture or contact requests. No inbox connection needed.",[680,126,290],[21,22,23,24],{"path":207,"title":732,"navTitle":203,"seoTitle":733,"description":734,"type":10,"position":38,"updated":31,"release":13,"featureFlag":14,"related":735,"plans":736},"Send and read Slack messages from your bot","Slack AI chatbot power-ups - post messages and read channel history","Let your bot post messages to Slack channels and threads, and read channel history to answer questions like \"What happened in",[201,176],[21,22,23,24],{"path":126,"title":738,"navTitle":739,"seoTitle":740,"description":741,"type":10,"position":30,"updated":12,"release":13,"featureFlag":14,"related":742,"plans":743},"Hand off a chat to a human","Talk to a human","Hand off AI chatbot conversations to a human","Let your bot email your team with the visitor's email and the conversation when someone asks for a person, and mark the chat as escalated.",[92,686,291],[21,22,23,24],{"path":745,"title":746,"navTitle":747,"seoTitle":748,"description":749,"type":10,"position":74,"updated":31,"release":13,"featureFlag":14,"related":750,"plans":751},"\u002Fdocs\u002Fpower-ups\u002Fzapier","Trigger Zapier actions from your bot","Zapier","Zapier AI Actions power-up for your AI chatbot","Use the Zapier AI Action power-up to let your bot run actions you've set up in Zapier. Zapier has deprecated AI Actions, so read this first.",[648],[21,22,23,24],{"path":198,"title":753,"navTitle":754,"seoTitle":14,"description":755,"type":433,"position":63,"updated":64,"release":13,"featureFlag":14,"related":756,"plans":757},"Set up an AI receptionist for your phone line","AI receptionist","Turn your bot into an AI receptionist that answers your business phone, answers questions from your content, takes messages and transfers callers.",[102,94],[22,23,24],{"path":759,"title":760,"navTitle":761,"seoTitle":762,"description":763,"type":433,"position":45,"updated":31,"release":13,"featureFlag":14,"related":764,"plans":765},"\u002Fdocs\u002Fuse-cases\u002Fbookings-and-appointments","Let customers book appointments and meetings in the chat","Bookings and appointments","AI appointment booking chatbot with Cal.com and Calendly","Set up a bot that answers questions about your services, then books a demo, consultation or appointment in the chat with Cal.com or Calendly.",[613,619,290],[21,22,23,24],{"path":767,"title":768,"navTitle":769,"seoTitle":770,"description":771,"type":433,"position":74,"updated":31,"release":13,"featureFlag":14,"related":772,"plans":773},"\u002Fdocs\u002Fuse-cases\u002Fcommunity-bots","Answer questions in your Slack or Discord community","Community bots","AI community bot for Discord servers and Slack communities","Set up a bot that answers member questions in your Discord server or Slack community from your docs, and summarises what's been discussed.",[170,201,47],[22,23,24],{"path":592,"title":775,"navTitle":776,"seoTitle":777,"description":778,"type":433,"position":55,"updated":31,"release":13,"featureFlag":14,"related":779,"plans":780},"Answer customer support questions with your bot","Customer support","Build an AI customer support chatbot for your website","Set up a bot that answers customer questions from your help content around the clock and hands the conversation to your team when it can't help.",[391,124,126],[21,22,23,24],{"path":782,"title":783,"navTitle":14,"seoTitle":784,"description":785,"type":37,"position":30,"updated":12,"release":13,"featureFlag":14,"related":786,"plans":14},"\u002Fdocs\u002Fuse-cases","Use cases","AI agent use cases - support, sales, bookings, onboarding and more","Practical recipes for what you can build with Chat Thing, from customer support and lead capture to bookings, onboarding, internal helpdesks and communities.",[367,116],{"path":208,"title":788,"navTitle":789,"seoTitle":790,"description":791,"type":433,"position":98,"updated":31,"release":13,"featureFlag":14,"related":792,"plans":793},"Answer your team's questions with an internal helpdesk bot","Internal helpdesk","Build an AI internal helpdesk for IT, HR and operations","Set up a bot that answers staff questions about IT, HR, policies and processes from your internal docs, in Slack, Discord or a private web page.",[508,201,68],[22,23,24],{"path":795,"title":796,"navTitle":797,"seoTitle":798,"description":799,"type":433,"position":89,"updated":31,"release":13,"featureFlag":14,"related":800,"plans":801},"\u002Fdocs\u002Fuse-cases\u002Fmultilingual-support","Support customers in several languages","Multilingual support","Multilingual AI chatbot for customer support","Set up one bot that answers customers in their own language, with the widget translated and greetings per language, or one bot per language.",[241,240,116],[802,21,22,23,24],"free",{"path":804,"title":805,"navTitle":806,"seoTitle":807,"description":808,"type":433,"position":11,"updated":31,"release":13,"featureFlag":14,"related":809,"plans":810},"\u002Fdocs\u002Fuse-cases\u002Fonboarding-and-success","Help new customers get set up and succeed","Onboarding and success","AI onboarding and customer success assistant for your product","Put a bot inside your product that knows who the customer is and where they are, guides them through setup and flags who needs a person.",[263,141,435],[22,23,24],{"path":812,"title":813,"navTitle":814,"seoTitle":815,"description":816,"type":433,"position":81,"updated":31,"release":13,"featureFlag":14,"related":817,"plans":818},"\u002Fdocs\u002Fuse-cases\u002Fproduct-questions","Answer product and catalogue questions with your bot","Product questions","AI shopping assistant chatbot for product questions","Set up a bot that helps shoppers find the right product, compares options, checks stock or orders through your API and shows products as cards.",[155,648,669],[21,22,23,24],{"path":290,"title":820,"navTitle":821,"seoTitle":822,"description":823,"type":433,"position":30,"updated":31,"release":13,"featureFlag":14,"related":824,"plans":825},"Turn website visitors into leads with your bot","Sales and lead capture","Build an AI lead capture and sales chatbot for your website","Set up a bot that answers buying questions, works out what visitors need, collects their details and sends each lead to your inbox, CRM or calendar.",[284,291,759],[21,22,23,24],{"id":827,"title":193,"body":828,"description":196,"extension":2517,"featureFlag":14,"meta":2518,"navTitle":194,"navigation":2519,"path":102,"plans":2520,"position":74,"related":2521,"release":13,"seo":2522,"seoTitle":195,"stem":2523,"type":10,"updated":99,"__hash__":2524},"docs\u002Fdocs\u002Fchannels\u002Fphone.md",{"type":829,"value":830,"toc":2487},"minimark",[831,835,887,892,907,914,918,964,983,987,994,1026,1029,1040,1043,1047,1056,1109,1112,1115,1121,1173,1178,1181,1228,1231,1235,1244,1252,1256,1266,1269,1380,1386,1389,1425,1428,1442,1447,1450,1453,1525,1528,1532,1536,1542,1614,1621,1625,1659,1662,1666,1677,1972,1994,2348,2352,2380,2386,2390,2407,2411,2420,2423,2427,2439,2443,2446,2450,2456,2460,2463,2467,2473,2477,2483],[832,833,834],"p",{},"Give your bot a real phone number. Callers hear your bot answer in a natural voice, using the same knowledge and power-ups it uses in chat, and it can transfer the call to your team when someone asks for a person. Every call is saved as a transcript in your conversations.",[836,837,840],"callout",{"title":838,"type":839},"Requirements","info",[841,842,843,854,864,877],"ul",{},[844,845,846,850,851,853],"li",{},[847,848,849],"strong",{},"Plan:"," Standard, Pro or Enterprise. On Free and Basic the ",[847,852,194],{}," card shows an upgrade notice.",[844,855,856,859,860,863],{},[847,857,858],{},"Voice minutes:"," calls use minutes from your team's voice add-on. Each pack includes 60 minutes a month, shared by every bot on your team. See ",[861,862,96],"a",{"href":94},".",[844,865,866,869,870,873,874,863],{},[847,867,868],{},"A phone number:"," rented in Chat Thing and billed monthly on your voice subscription. Numbers are available in the ",[847,871,872],{},"United States"," and the ",[847,875,876],{},"United Kingdom",[844,878,879,882,883,863],{},[847,880,881],{},"Who can do this:"," ",[861,884,886],{"href":885},"\u002Fdocs\u002Faccount\u002Fteams#what-each-role-can-do","team owners and admins",[888,889,891],"h2",{"id":890},"how-it-works","How it works",[893,894,895,898,901,904],"ol",{},[844,896,897],{},"You rent a phone number in Chat Thing. Publish it, or keep your existing business line and forward the calls you miss to it.",[844,899,900],{},"When someone calls, your bot greets them, says it's an AI assistant and answers from your knowledge.",[844,902,903],{},"If the caller asks for a person, the bot can transfer the call to a number you choose. If nobody picks up, the bot takes a message.",[844,905,906],{},"After the call, you get a summary by email or text, and the transcript appears in your conversations alongside your other channels.",[832,908,909,910,913],{},"The Phone channel uses the same voice engine as ",[861,911,912],{"href":101},"voice calls in the web chat",", so the voice, language and answer-length settings work the same way.",[888,915,917],{"id":916},"turn-on-the-phone-channel","Turn on the Phone channel",[893,919,920,926,932,958],{},[844,921,922,923,925],{},"Open your bot and select the ",[847,924,188],{}," tab.",[844,927,928,929,931],{},"Turn on the ",[847,930,194],{}," card. Chat Thing opens the phone channel settings.",[844,933,934,935,938,939,938,942,938,945,938,948,938,951,954,955,863],{},"Work through the sections in order: ",[847,936,937],{},"Test line",", ",[847,940,941],{},"Phone number",[847,943,944],{},"Answer when you can't",[847,946,947],{},"After each call",[847,949,950],{},"Greeting and voice",[847,952,953],{},"Transfer to your team"," and ",[847,956,957],{},"Protection",[844,959,960,961,863],{},"Click ",[847,962,963],{},"Save",[836,965,967],{"title":966,"type":839},"Phone numbers",[832,968,969,970,974,975,978,979,982],{},"Type phone numbers the way you normally would, such as ",[971,972,973],"code",{},"07700 900123"," or ",[971,976,977],{},"(212) 555-0123",". Numbers without a country code are read for your Chat Thing number's country, and Chat Thing saves them in international format (",[971,980,981],{},"+447700900123","). For a number in another country, include its country code.",[888,984,986],{"id":985},"try-it-on-the-test-line","Try it on the test line",[832,988,989,990,993],{},"You can hear your bot on a call before renting a number. Every team gets ",[847,991,992],{},"10 free test minutes a month"," on a shared test line, separate from your voice packs.",[893,995,996,1012,1019],{},[844,997,998,999,1001,1002,1005,1006,1008,1009,863],{},"In the ",[847,1000,937],{}," section, enter ",[847,1003,1004],{},"Your phone number"," (for example ",[971,1007,973],{},") and click ",[847,1010,1011],{},"Get a test PIN",[844,1013,1014,1015,1018],{},"Note the PIN. It lasts 24 hours and is only shown on this page. ",[847,1016,1017],{},"New PIN"," replaces the old one.",[844,1020,1021,1022,1025],{},"Call the test line number shown on the page ",[847,1023,1024],{},"with your caller ID visible",", and enter the PIN when asked. Your bot answers as it would on its own number.",[832,1027,1028],{},"Test line limits:",[841,1030,1031,1034,1037],{},[844,1032,1033],{},"Up to five callers per bot, and ten test calls per caller per day.",[844,1035,1036],{},"Test minutes include any transfers you try, and reset on the first of each month (UTC).",[844,1038,1039],{},"Anyone with your PIN and caller ID can reach this bot's test line, so keep the PIN private. Your carrier's usual call charges apply.",[832,1041,1042],{},"If the section says \"The shared test line is not available yet\", rent a number and test on that.",[888,1044,1046],{"id":1045},"get-a-phone-number","Get a phone number",[832,1048,1049,1050,1052,1053,1055],{},"If your team doesn't have a voice subscription yet, the ",[847,1051,941],{}," section links you to ",[847,1054,27],{}," to set one up first.",[893,1057,1058,1067,1081,1102],{},[844,1059,998,1060,1062,1063,1066],{},[847,1061,941],{}," section, choose a ",[847,1064,1065],{},"Country",": United States or United Kingdom.",[844,1068,1069,1072,1073,1076,1077,1080],{},[847,1070,1071],{},"United States:"," optionally enter an ",[847,1074,1075],{},"Area code (optional)",", such as ",[971,1078,1079],{},"415",", to get a local number.",[844,1082,1083,1086,1087,938,1090,938,1093,938,1096,954,1099,863],{},[847,1084,1085],{},"United Kingdom:"," UK numbers are mobile numbers, and UK rules require a registered business address. Fill in ",[847,1088,1089],{},"Business name",[847,1091,1092],{},"Street",[847,1094,1095],{},"City",[847,1097,1098],{},"County or region",[847,1100,1101],{},"Postcode",[844,1103,1104,1105,1108],{},"Check the price shown, then click ",[847,1106,1107],{},"Get a number",". The monthly charge is added to your voice subscription, charged pro rata from today.",[832,1110,1111],{},"The number is answered by your bot straight away.",[888,1113,944],{"id":1114},"answer-when-you-cant",[832,1116,1117,1118,1120],{},"The ",[847,1119,944],{}," section sets how calls reach your bot:",[1122,1123,1124,1137],"table",{},[1125,1126,1127],"thead",{},[1128,1129,1130,1134],"tr",{},[1131,1132,1133],"th",{},"Option",[1131,1135,1136],{},"What happens",[1138,1139,1140,1152,1162],"tbody",{},[1128,1141,1142,1149],{},[1143,1144,1145,1148],"td",{},[847,1146,1147],{},"Keep my number"," (recommended)",[1143,1150,1151],{},"Your existing business phone rings as normal, and the calls you miss are forwarded to your bot",[1128,1153,1154,1159],{},[1143,1155,1156],{},[847,1157,1158],{},"Ring me first",[1143,1160,1161],{},"You give out your Chat Thing number. It rings your phone first, and your bot answers if you don't",[1128,1163,1164,1170],{},[1143,1165,1166,1169],{},[847,1167,1168],{},"Assistant answers"," (default)",[1143,1171,1172],{},"You give out your Chat Thing number, and your bot answers every call straight away",[1174,1175,1177],"h3",{"id":1176},"keep-your-existing-business-number","Keep your existing business number",[832,1179,1180],{},"You don't have to publish a new number. Keep the number on your van, website and Google listing, and forward the calls you miss to your Chat Thing number.",[893,1182,1183,1192,1207,1210,1224],{},[844,1184,1185,1186,1188,1189,863],{},"Choose ",[847,1187,1147],{}," and enter ",[847,1190,1191],{},"Your business number",[844,1193,1194,1195,1198,1199,1202,1203,1206],{},"Pick ",[847,1196,1197],{},"Its phone network"," and whether to forward ",[847,1200,1201],{},"calls I miss, decline or can't take"," (recommended) or ",[847,1204,1205],{},"every call",". On most mobile networks you can also choose how long your phone rings first.",[844,1208,1209],{},"Copy the code shown, dial it on the phone with your business number and press call. The section also shows the code to undo it, and tips for your network. Digital landlines are set up in your provider's app instead.",[844,1211,960,1212,1215,1216,1219,1220,1223],{},[847,1213,1214],{},"Test forwarding",". Chat Thing rings your business number from your Chat Thing number. ",[847,1217,1218],{},"Don't answer it."," If your network forwards the call back, you'll see ",[847,1221,1222],{},"Forwarding works",". If the call was answered (by you or your voicemail) or rang out, the section says which and what to change.",[844,1225,960,1226,863],{},[847,1227,963],{},[832,1229,1230],{},"Test calls are short and never reach your bot. You can run five an hour. Your phone carrier may charge you for forwarded calls.",[1174,1232,1234],{"id":1233},"ring-your-phone-first","Ring your phone first",[832,1236,1185,1237,1239,1240,1243],{},[847,1238,1158],{},", then enter the ",[847,1241,1242],{},"Phone to ring first"," and how long to ring it (10 to 30 seconds). When a call comes in, you hear who is calling and press any key to answer. If you don't, or your phone is off, your bot answers.",[841,1245,1246,1249],{},[844,1247,1248],{},"Calls you answer use voice minutes at half rate (two minutes of talking uses one minute) and can last up to an hour. If you're low on minutes, a call you answer isn't cut short: it uses whatever minutes are left.",[844,1250,1251],{},"If your minutes run out, your phone still rings. Only the bot stops answering, and callers you miss hear that you can't take their call right now.",[1174,1253,1255],{"id":1254},"release-a-number","Release a number",[832,1257,960,1258,1261,1262,1265],{},[847,1259,1260],{},"Release number"," if you no longer need it. Callers can no longer reach your bot on it, and the monthly charge is adjusted on your next invoice. Chat Thing holds the number for ",[847,1263,1264],{},"seven days"," before returning it to the carrier. If you released it by mistake, contact support within those seven days.",[888,1267,950],{"id":1268},"greeting-and-voice",[1122,1270,1271,1281],{},[1125,1272,1273],{},[1128,1274,1275,1278],{},[1131,1276,1277],{},"Setting",[1131,1279,1280],{},"What it does",[1138,1282,1283,1293,1310,1320,1334,1350,1360,1370],{},[1128,1284,1285,1290],{},[1143,1286,1287],{},[847,1288,1289],{},"Spoken greeting",[1143,1291,1292],{},"The first thing callers hear, for example \"Thanks for calling Acme. How can I help today?\" Chat Thing always adds a short AI disclosure if your greeting doesn't make it clear the caller is talking to an AI. Leave it blank for a default greeting.",[1128,1294,1295,1300],{},[1143,1296,1297],{},[847,1298,1299],{},"When someone calls again",[1143,1301,1302,1305,1306,1309],{},[847,1303,1304],{},"Start a new conversation"," (default) or ",[847,1307,1308],{},"Continue their previous conversation",", so the bot can see what was said last time.",[1128,1311,1312,1317],{},[1143,1313,1314],{},[847,1315,1316],{},"Call voice",[1143,1318,1319],{},"13 voices with British, Irish, Australian, North American and other accents. Press play for a prerecorded sample; it uses no call minutes.",[1128,1321,1322,1327],{},[1143,1323,1324],{},[847,1325,1326],{},"Voice instructions",[1143,1328,1329,1330,1333],{},"Personality, tone and speaking style. Drafted from your bot's instructions the first time. Your bot still answers using its own instructions, knowledge and power-ups. Click ",[847,1331,1332],{},"Regenerate from system prompt"," for a fresh draft after changing the bot's instructions, then review and save.",[1128,1335,1336,1341],{},[1143,1337,1338],{},[847,1339,1340],{},"Spoken language",[1143,1342,1343,938,1346,1349],{},[847,1344,1345],{},"Use the bot's default language",[847,1347,1348],{},"Auto - follow the caller",", or a fixed language",[1128,1351,1352,1357],{},[1143,1353,1354],{},[847,1355,1356],{},"Answer length",[1143,1358,1359],{},"Short (up to 90 words), Medium (up to 180) or Long (up to 300). Shorter feels more natural on the phone.",[1128,1361,1362,1367],{},[1143,1363,1364],{},[847,1365,1366],{},"Maximum call duration (minutes)",[1143,1368,1369],{},"1 to 15, default 5. Thirty seconds before the limit, the bot starts wrapping up.",[1128,1371,1372,1377],{},[1143,1373,1374],{},[847,1375,1376],{},"Monthly minutes for this bot (blank = team allowance)",[1143,1378,1379],{},"Cap this bot's monthly minutes, or 0 to pause new calls without turning the channel off. The cap doesn't reserve minutes for the bot.",[836,1381,1383],{"title":1382,"type":839},"Keep answers short",[832,1384,1385],{},"Callers can't skim. Short or medium answers, a greeting that names your business, and bot instructions that ask one question at a time all make calls feel more natural.",[888,1387,953],{"id":1388},"transfer-to-your-team",[893,1390,1391,1397,1406,1413],{},[844,1392,1393,1394,863],{},"Turn on ",[847,1395,1396],{},"Allow transfers",[844,1398,1399,1400,1076,1403,1405],{},"Enter your ",[847,1401,1402],{},"Team phone number",[971,1404,973],{},". Transfers stay in the same country as your Chat Thing number (UK to UK, US to US). Premium-rate and other expensive destinations are blocked.",[844,1407,1408,1409,1412],{},"Set ",[847,1410,1411],{},"Ring for (seconds)",": 10 to 60, default 25.",[844,1414,1185,1415,1418,1419,1305,1422,863],{},[847,1416,1417],{},"If nobody answers",": ",[847,1420,1421],{},"Return to the bot to take a message",[847,1423,1424],{},"Apologise and end the call",[832,1426,1427],{},"The person answering hears who is calling and must press a key to accept. That means voicemail can never take the call, and the bot never tells the caller they're connected until someone has really picked up.",[841,1429,1430,1433,1436,1439],{},[844,1431,1432],{},"The bot tries one transfer per call. If it fails, it apologises and offers to take a message.",[844,1434,1435],{},"When taking a message, the bot asks for the caller's name, a callback number if it doesn't have one, and what they need, and confirms it back.",[844,1437,1438],{},"The time your team member spends on a transferred call uses voice minutes at half rate, and a transferred call can last up to an hour.",[844,1440,1441],{},"Until you add a team phone number, the bot takes messages instead of transferring.",[832,1443,1117,1444,1446],{},[861,1445,739],{"href":126}," power-up also triggers a transfer on phone calls.",[888,1448,957],{"id":1449},"protection",[832,1451,1452],{},"Anyone can dial a public number, so these limits protect your minutes:",[1122,1454,1455,1467],{},[1125,1456,1457],{},[1128,1458,1459,1461,1464],{},[1131,1460,1277],{},[1131,1462,1463],{},"Range",[1131,1465,1466],{},"Default",[1138,1468,1469,1483,1497,1511],{},[1128,1470,1471,1477,1480],{},[1143,1472,1473,1476],{},[847,1474,1475],{},"Calls at the same time"," - extra callers hear that all lines are busy",[1143,1478,1479],{},"1 to 20",[1143,1481,1482],{},"3",[1128,1484,1485,1491,1494],{},[1143,1486,1487,1490],{},[847,1488,1489],{},"Calls per caller per day"," - callers over the limit are asked to try tomorrow",[1143,1492,1493],{},"1 to 500",[1143,1495,1496],{},"30",[1128,1498,1499,1505,1508],{},[1143,1500,1501,1504],{},[847,1502,1503],{},"Reject withheld numbers"," - callers who hide their number hear a short message and aren't connected",[1143,1506,1507],{},"On or off",[1143,1509,1510],{},"On",[1128,1512,1513,1519,1522],{},[1143,1514,1515,1518],{},[847,1516,1517],{},"Blocked numbers (one per line)"," - up to 200 numbers",[1143,1520,1521],{},"-",[1143,1523,1524],{},"None",[832,1526,1527],{},"Your bot's normal usage limits also apply. If the bot has reached its message token limit, callers are told the assistant is unavailable. If your team has run out of voice minutes, callers are asked to try again later. No minutes are used on rejected calls.",[888,1529,1531],{"id":1530},"after-the-call","After the call",[1174,1533,1535],{"id":1534},"call-summaries-by-email-and-text","Call summaries by email and text",[832,1537,1538,1539,1541],{},"A few seconds after each call, Chat Thing summarises it and tells you who called, why, how urgent it is, the details they gave (such as a postcode or a preferred time) and what the bot told them would happen next. Set this up in the ",[847,1540,947],{}," section.",[1122,1543,1544,1552],{},[1125,1545,1546],{},[1128,1547,1548,1550],{},[1131,1549,1277],{},[1131,1551,1280],{},[1138,1553,1554,1564,1574,1584,1594,1604],{},[1128,1555,1556,1561],{},[1143,1557,1558],{},[847,1559,1560],{},"Email a summary",[1143,1562,1563],{},"On by default. Summaries go to up to three addresses, or to the team owner if you don't list any.",[1128,1565,1566,1571],{},[1143,1567,1568],{},[847,1569,1570],{},"Text a summary to",[1143,1572,1573],{},"Up to three mobile numbers. Texts come from your Chat Thing number, so this needs a UK Chat Thing number, and texts go to UK mobiles.",[1128,1575,1576,1581],{},[1143,1577,1578],{},[847,1579,1580],{},"Send a text for",[1143,1582,1583],{},"Every call, or only urgent calls.",[1128,1585,1586,1591],{},[1143,1587,1588],{},[847,1589,1590],{},"What the text includes",[1143,1592,1593],{},"The caller's details and what they need, or just who called with a link. The second is more private, for example for clinics that don't want patient details on a lock screen.",[1128,1595,1596,1601],{},[1143,1597,1598],{},[847,1599,1600],{},"What counts as urgent for you?",[1143,1602,1603],{},"Describe it in plain words, such as \"burst pipes, no heating\" or \"severe pain or swelling\". Without it, the bot uses common sense.",[1128,1605,1606,1611],{},[1143,1607,1608],{},[847,1609,1610],{},"Tell me about hang-ups",[1143,1612,1613],{},"Callers who hang up before speaking are often worth a call back.",[832,1615,1616,1617,1620],{},"Spam, sales calls and wrong numbers are summarised but never emailed or texted. Calls you answered yourself aren't summarised. Click ",[847,1618,1619],{},"Send a test summary"," to see exactly what arrives.",[1174,1622,1624],{"id":1623},"recent-calls-and-transcripts","Recent calls and transcripts",[841,1626,1627,1637,1640,1643],{},[844,1628,1629,1632,1633,1636],{},[847,1630,1631],{},"Recent calls"," on the settings page lists the 50 most recent calls: who called, why they called (urgent calls are marked), when, how long, and how the call ended (Completed, Answered by you, Transferred, No answer, Rejected or In progress). Test-line calls are marked. Click ",[847,1634,1635],{},"View chat"," to read the transcript.",[844,1638,1639],{},"Every call is saved as a conversation, showing a phone icon and the caller's number (or \"Withheld caller\"). The number is also saved in the conversation's user data, so webhooks and power-ups can use it.",[844,1641,1642],{},"Transfers are recorded in the transcript as system notes.",[844,1644,1645,1646,1649,1650,1653,1654,1658],{},"Phone conversations appear in ",[861,1647,1648],{"href":435},"analytics"," and trigger ",[861,1651,1652],{"href":291},"webhooks"," like any other channel. The ",[861,1655,1657],{"href":1656},"#call-ended-webhook","Call ended"," webhook sends every call's summary to your CRM, job management or booking software.",[832,1660,1661],{},"Power-ups that run on the server (such as sending email, calling your API, Notion, Zapier and Slack) work during calls. Power-ups that run in the visitor's browser, such as website SDK power-ups and display cards, don't.",[1174,1663,1665],{"id":1664},"call-ended-webhook","Call ended webhook",[832,1667,1117,1668,1670,1671,1673,1674,1676],{},[847,1669,1657],{}," webhook fires a few seconds after a call ends, once the call has been summarised. Add it on your bot's ",[847,1672,351],{}," tab like any other outgoing webhook; see ",[861,1675,351],{"href":291}," for setup, custom payloads, signing and retries. Spam and sales calls fire it too, so you can decide what to keep.",[1122,1678,1679,1692],{},[1125,1680,1681],{},[1128,1682,1683,1686,1689],{},[1131,1684,1685],{},"Field",[1131,1687,1688],{},"Type",[1131,1690,1691],{},"Description",[1138,1693,1694,1709,1721,1751,1768,1783,1796,1818,1831,1843,1855,1867,1887,1919,1931,1943,1955],{},[1128,1695,1696,1701,1704],{},[1143,1697,1698],{},[971,1699,1700],{},"event",[1143,1702,1703],{},"string",[1143,1705,1706],{},[971,1707,1708],{},"call.ended",[1128,1710,1711,1716,1718],{},[1143,1712,1713],{},[971,1714,1715],{},"timestamp",[1143,1717,1703],{},[1143,1719,1720],{},"When the event was sent (ISO 8601)",[1128,1722,1723,1740,1742],{},[1143,1724,1725,938,1728,938,1731,938,1734,938,1737],{},[971,1726,1727],{},"conversation.id",[971,1729,1730],{},"botId",[971,1732,1733],{},"botName",[971,1735,1736],{},"channelType",[971,1738,1739],{},"conversationLink",[1143,1741],{},[1143,1743,1744,1745,1747,1748],{},"The call's conversation. ",[971,1746,1736],{}," is ",[971,1749,1750],{},"phone",[1128,1752,1753,1758,1761],{},[1143,1754,1755],{},[971,1756,1757],{},"call.callerNumber",[1143,1759,1760],{},"string or null",[1143,1762,1763,1764,1767],{},"The caller's number in international format, or ",[971,1765,1766],{},"null"," if they withheld it",[1128,1769,1770,1778,1780],{},[1143,1771,1772,938,1775],{},[971,1773,1774],{},"call.startedAt",[971,1776,1777],{},"call.endedAt",[1143,1779,1703],{},[1143,1781,1782],{},"When the call started and ended",[1128,1784,1785,1790,1793],{},[1143,1786,1787],{},[971,1788,1789],{},"call.durationSeconds",[1143,1791,1792],{},"number",[1143,1794,1795],{},"How long the call lasted",[1128,1797,1798,1803,1805],{},[1143,1799,1800],{},[971,1801,1802],{},"call.answeredBy",[1143,1804,1703],{},[1143,1806,1807,938,1810,1813,1814,1817],{},[971,1808,1809],{},"assistant",[971,1811,1812],{},"team"," (someone on your team answered after the call rang your phone first) or ",[971,1815,1816],{},"nobody"," (the caller hung up before speaking)",[1128,1819,1820,1825,1828],{},[1143,1821,1822],{},[971,1823,1824],{},"call.testLine",[1143,1826,1827],{},"boolean",[1143,1829,1830],{},"Whether the call came through the shared test line",[1128,1832,1833,1838,1840],{},[1143,1834,1835],{},[971,1836,1837],{},"call.callerName",[1143,1839,1703],{},[1143,1841,1842],{},"The caller's name, if they gave it",[1128,1844,1845,1850,1852],{},[1143,1846,1847],{},[971,1848,1849],{},"call.reason",[1143,1851,1703],{},[1143,1853,1854],{},"Why they called, as a short headline",[1128,1856,1857,1862,1864],{},[1143,1858,1859],{},[971,1860,1861],{},"call.summary",[1143,1863,1703],{},[1143,1865,1866],{},"One to three sentences on what they need",[1128,1868,1869,1874,1876],{},[1143,1870,1871],{},[971,1872,1873],{},"call.urgency",[1143,1875,1703],{},[1143,1877,1878,938,1881,974,1884],{},[971,1879,1880],{},"urgent",[971,1882,1883],{},"normal",[971,1885,1886],{},"low",[1128,1888,1889,1894,1896],{},[1143,1890,1891],{},[971,1892,1893],{},"call.callType",[1143,1895,1703],{},[1143,1897,1898,938,1901,938,1904,938,1907,938,1910,938,1913,974,1916],{},[971,1899,1900],{},"enquiry",[971,1902,1903],{},"booking",[971,1905,1906],{},"existingCustomer",[971,1908,1909],{},"complaint",[971,1911,1912],{},"spamOrSales",[971,1914,1915],{},"wrongNumber",[971,1917,1918],{},"other",[1128,1920,1921,1926,1928],{},[1143,1922,1923],{},[971,1924,1925],{},"call.followUp",[1143,1927,1703],{},[1143,1929,1930],{},"What to do next",[1128,1932,1933,1938,1940],{},[1143,1934,1935],{},[971,1936,1937],{},"call.promised",[1143,1939,1703],{},[1143,1941,1942],{},"What the bot told the caller would happen",[1128,1944,1945,1950,1952],{},[1143,1946,1947],{},[971,1948,1949],{},"call.callbackNumber",[1143,1951,1703],{},[1143,1953,1954],{},"A different number the caller asked to be called back on",[1128,1956,1957,1962,1965],{},[1143,1958,1959],{},[971,1960,1961],{},"call.details",[1143,1963,1964],{},"array",[1143,1966,1967,1968,1971],{},"Facts the caller gave, as ",[971,1969,1970],{},"{ \"label\", \"value\" }"," pairs, such as a postcode or a preferred time",[832,1973,1974,1975,938,1978,938,1981,938,1984,938,1987,954,1990,1993],{},"An empty string means the caller didn't say. In a custom payload, the short names ",[971,1976,1977],{},"{{callerNumber}}",[971,1979,1980],{},"{{callerName}}",[971,1982,1983],{},"{{reason}}",[971,1985,1986],{},"{{callSummary}}",[971,1988,1989],{},"{{urgency}}",[971,1991,1992],{},"{{followUp}}"," are available.",[1995,1996,2001],"pre",{"className":1997,"code":1998,"language":1999,"meta":2000,"style":2000},"language-json shiki shiki-themes monokai","{\n  \"event\": \"call.ended\",\n  \"deliveryId\": \"d3c5a9e8-1b2c-4f5a-9b8d-1a2b3c4d5e6f\",\n  \"timestamp\": \"2026-03-10T12:20:00.000Z\",\n  \"conversation\": {\n    \"id\": \"abc-123\",\n    \"botId\": \"def-456\",\n    \"botName\": \"Support bot\",\n    \"channelType\": \"phone\",\n    \"conversationLink\": \"https:\u002F\u002Fapp.chatthing.ai\u002Fapp\u002Fconversations\u002Fbot\u002Fdef-456?conversation=abc-123\"\n  },\n  \"call\": {\n    \"callerNumber\": \"+447700900123\",\n    \"startedAt\": \"2026-03-10T12:16:30.000Z\",\n    \"endedAt\": \"2026-03-10T12:19:45.000Z\",\n    \"durationSeconds\": 195,\n    \"answeredBy\": \"assistant\",\n    \"testLine\": false,\n    \"callerName\": \"Sam Taylor\",\n    \"reason\": \"Book an appointment\",\n    \"summary\": \"Sam wants an appointment this week and asked about prices. They are a new customer.\",\n    \"urgency\": \"normal\",\n    \"callType\": \"booking\",\n    \"followUp\": \"Call back to confirm a time\",\n    \"promised\": \"Someone will call back today\",\n    \"callbackNumber\": \"\",\n    \"details\": [{ \"label\": \"Preferred time\", \"value\": \"Thursday morning\" }]\n  }\n}\n","json","",[971,2002,2003,2011,2026,2038,2050,2058,2070,2082,2094,2106,2116,2121,2128,2140,2152,2164,2177,2189,2202,2215,2228,2241,2254,2267,2280,2293,2306,2336,2342],{"__ignoreMap":2000},[2004,2005,2007],"span",{"class":2006,"line":55},"line",[2004,2008,2010],{"class":2009},"sCdxs","{\n",[2004,2012,2013,2017,2019,2023],{"class":2006,"line":30},[2004,2014,2016],{"class":2015},"sOx1s","  \"event\"",[2004,2018,1418],{"class":2009},[2004,2020,2022],{"class":2021},"susgL","\"call.ended\"",[2004,2024,2025],{"class":2009},",\n",[2004,2027,2028,2031,2033,2036],{"class":2006,"line":45},[2004,2029,2030],{"class":2015},"  \"deliveryId\"",[2004,2032,1418],{"class":2009},[2004,2034,2035],{"class":2021},"\"d3c5a9e8-1b2c-4f5a-9b8d-1a2b3c4d5e6f\"",[2004,2037,2025],{"class":2009},[2004,2039,2040,2043,2045,2048],{"class":2006,"line":81},[2004,2041,2042],{"class":2015},"  \"timestamp\"",[2004,2044,1418],{"class":2009},[2004,2046,2047],{"class":2021},"\"2026-03-10T12:20:00.000Z\"",[2004,2049,2025],{"class":2009},[2004,2051,2052,2055],{"class":2006,"line":11},[2004,2053,2054],{"class":2015},"  \"conversation\"",[2004,2056,2057],{"class":2009},": {\n",[2004,2059,2060,2063,2065,2068],{"class":2006,"line":98},[2004,2061,2062],{"class":2015},"    \"id\"",[2004,2064,1418],{"class":2009},[2004,2066,2067],{"class":2021},"\"abc-123\"",[2004,2069,2025],{"class":2009},[2004,2071,2072,2075,2077,2080],{"class":2006,"line":89},[2004,2073,2074],{"class":2015},"    \"botId\"",[2004,2076,1418],{"class":2009},[2004,2078,2079],{"class":2021},"\"def-456\"",[2004,2081,2025],{"class":2009},[2004,2083,2084,2087,2089,2092],{"class":2006,"line":74},[2004,2085,2086],{"class":2015},"    \"botName\"",[2004,2088,1418],{"class":2009},[2004,2090,2091],{"class":2021},"\"Support bot\"",[2004,2093,2025],{"class":2009},[2004,2095,2096,2099,2101,2104],{"class":2006,"line":63},[2004,2097,2098],{"class":2015},"    \"channelType\"",[2004,2100,1418],{"class":2009},[2004,2102,2103],{"class":2021},"\"phone\"",[2004,2105,2025],{"class":2009},[2004,2107,2108,2111,2113],{"class":2006,"line":38},[2004,2109,2110],{"class":2015},"    \"conversationLink\"",[2004,2112,1418],{"class":2009},[2004,2114,2115],{"class":2021},"\"https:\u002F\u002Fapp.chatthing.ai\u002Fapp\u002Fconversations\u002Fbot\u002Fdef-456?conversation=abc-123\"\n",[2004,2117,2118],{"class":2006,"line":297},[2004,2119,2120],{"class":2009},"  },\n",[2004,2122,2123,2126],{"class":2006,"line":341},[2004,2124,2125],{"class":2015},"  \"call\"",[2004,2127,2057],{"class":2009},[2004,2129,2130,2133,2135,2138],{"class":2006,"line":643},[2004,2131,2132],{"class":2015},"    \"callerNumber\"",[2004,2134,1418],{"class":2009},[2004,2136,2137],{"class":2021},"\"+447700900123\"",[2004,2139,2025],{"class":2009},[2004,2141,2142,2145,2147,2150],{"class":2006,"line":676},[2004,2143,2144],{"class":2015},"    \"startedAt\"",[2004,2146,1418],{"class":2009},[2004,2148,2149],{"class":2021},"\"2026-03-10T12:16:30.000Z\"",[2004,2151,2025],{"class":2009},[2004,2153,2154,2157,2159,2162],{"class":2006,"line":667},[2004,2155,2156],{"class":2015},"    \"endedAt\"",[2004,2158,1418],{"class":2009},[2004,2160,2161],{"class":2021},"\"2026-03-10T12:19:45.000Z\"",[2004,2163,2025],{"class":2009},[2004,2165,2166,2169,2171,2175],{"class":2006,"line":634},[2004,2167,2168],{"class":2015},"    \"durationSeconds\"",[2004,2170,1418],{"class":2009},[2004,2172,2174],{"class":2173},"s7s5_","195",[2004,2176,2025],{"class":2009},[2004,2178,2179,2182,2184,2187],{"class":2006,"line":714},[2004,2180,2181],{"class":2015},"    \"answeredBy\"",[2004,2183,1418],{"class":2009},[2004,2185,2186],{"class":2021},"\"assistant\"",[2004,2188,2025],{"class":2009},[2004,2190,2192,2195,2197,2200],{"class":2006,"line":2191},18,[2004,2193,2194],{"class":2015},"    \"testLine\"",[2004,2196,1418],{"class":2009},[2004,2198,2199],{"class":2173},"false",[2004,2201,2025],{"class":2009},[2004,2203,2205,2208,2210,2213],{"class":2006,"line":2204},19,[2004,2206,2207],{"class":2015},"    \"callerName\"",[2004,2209,1418],{"class":2009},[2004,2211,2212],{"class":2021},"\"Sam Taylor\"",[2004,2214,2025],{"class":2009},[2004,2216,2218,2221,2223,2226],{"class":2006,"line":2217},20,[2004,2219,2220],{"class":2015},"    \"reason\"",[2004,2222,1418],{"class":2009},[2004,2224,2225],{"class":2021},"\"Book an appointment\"",[2004,2227,2025],{"class":2009},[2004,2229,2231,2234,2236,2239],{"class":2006,"line":2230},21,[2004,2232,2233],{"class":2015},"    \"summary\"",[2004,2235,1418],{"class":2009},[2004,2237,2238],{"class":2021},"\"Sam wants an appointment this week and asked about prices. They are a new customer.\"",[2004,2240,2025],{"class":2009},[2004,2242,2244,2247,2249,2252],{"class":2006,"line":2243},22,[2004,2245,2246],{"class":2015},"    \"urgency\"",[2004,2248,1418],{"class":2009},[2004,2250,2251],{"class":2021},"\"normal\"",[2004,2253,2025],{"class":2009},[2004,2255,2257,2260,2262,2265],{"class":2006,"line":2256},23,[2004,2258,2259],{"class":2015},"    \"callType\"",[2004,2261,1418],{"class":2009},[2004,2263,2264],{"class":2021},"\"booking\"",[2004,2266,2025],{"class":2009},[2004,2268,2270,2273,2275,2278],{"class":2006,"line":2269},24,[2004,2271,2272],{"class":2015},"    \"followUp\"",[2004,2274,1418],{"class":2009},[2004,2276,2277],{"class":2021},"\"Call back to confirm a time\"",[2004,2279,2025],{"class":2009},[2004,2281,2283,2286,2288,2291],{"class":2006,"line":2282},25,[2004,2284,2285],{"class":2015},"    \"promised\"",[2004,2287,1418],{"class":2009},[2004,2289,2290],{"class":2021},"\"Someone will call back today\"",[2004,2292,2025],{"class":2009},[2004,2294,2296,2299,2301,2304],{"class":2006,"line":2295},26,[2004,2297,2298],{"class":2015},"    \"callbackNumber\"",[2004,2300,1418],{"class":2009},[2004,2302,2303],{"class":2021},"\"\"",[2004,2305,2025],{"class":2009},[2004,2307,2309,2312,2315,2318,2320,2323,2325,2328,2330,2333],{"class":2006,"line":2308},27,[2004,2310,2311],{"class":2015},"    \"details\"",[2004,2313,2314],{"class":2009},": [{ ",[2004,2316,2317],{"class":2015},"\"label\"",[2004,2319,1418],{"class":2009},[2004,2321,2322],{"class":2021},"\"Preferred time\"",[2004,2324,938],{"class":2009},[2004,2326,2327],{"class":2015},"\"value\"",[2004,2329,1418],{"class":2009},[2004,2331,2332],{"class":2021},"\"Thursday morning\"",[2004,2334,2335],{"class":2009}," }]\n",[2004,2337,2339],{"class":2006,"line":2338},28,[2004,2340,2341],{"class":2009},"  }\n",[2004,2343,2345],{"class":2006,"line":2344},29,[2004,2346,2347],{"class":2009},"}\n",[888,2349,2351],{"id":2350},"minutes-and-billing","Minutes and billing",[841,2353,2354,2361,2364,2370],{},[844,2355,2356,2357,2360],{},"Each call reserves up to its ",[847,2358,2359],{},"Maximum call duration"," when it starts, or less if your team's remaining minutes, this bot's monthly limit or the time left in the billing period is smaller. A call needs at least 30 seconds to start, ends when its reserved time runs out, and gives back what it didn't use.",[844,2362,2363],{},"Call time includes silences and pauses while the bot looks things up. Looking things up also uses your plan's message tokens, as in chat.",[844,2365,2366,2367,2369],{},"Time a person on your team spends on a call (after a transfer, or when ",[847,2368,1158],{}," puts a call through to you) uses minutes at half rate.",[844,2371,2372,2373,2376,2377,2379],{},"There are no overage charges. When minutes run out, the bot declines new calls until you add more or the allowance renews. ",[847,2374,2375],{},"Add minutes now"," on the billing page adds packs to the current period straight away; changing your monthly packs takes effect at your next renewal. With ",[847,2378,1158],{},", your phone still rings. Chat keeps working.",[832,2381,2382,2383,2385],{},"See ",[861,2384,96],{"href":94}," for packs, adding minutes and renewals.",[888,2387,2389],{"id":2388},"current-limits","Current limits",[841,2391,2392,2395,2398,2401,2404],{},[844,2393,2394],{},"Numbers are available in the US and UK only.",[844,2396,2397],{},"Call audio isn't recorded; transcripts are text only.",[844,2399,2400],{},"The Phone channel texts call summaries to your team, but it doesn't text callers or receive texts. It only calls out to ring your own phone or test your forwarding.",[844,2402,2403],{},"You can't port in an existing number. Forward it instead.",[844,2405,2406],{},"Your team can't join a live call from Chat Thing. Use transfers to reach a person.",[888,2408,2410],{"id":2409},"check-it-works","Check it works",[832,2412,2413,2414,2416,2417,2419],{},"Call the test line or your new number, ask a question your bot should answer, then ask for a person to test the transfer. Check the call appears under ",[847,2415,1631],{}," and that the summary arrives. If you forward your existing number, run ",[847,2418,1214],{}," too.",[888,2421,294],{"id":2422},"troubleshooting",[1174,2424,2426],{"id":2425},"phone-numbers-need-an-active-voice-subscription-when-renting-a-number","\"Phone numbers need an active voice subscription\" when renting a number",[832,2428,2429,2430,2433,2434,2436,2437,863],{},"Your team doesn't have a voice subscription yet. Follow the ",[847,2431,2432],{},"Enable voice calls"," link in the ",[847,2435,941],{}," section; a team owner can add the subscription in ",[847,2438,27],{},[1174,2440,2442],{"id":2441},"the-uk-address-was-rejected","The UK address was rejected",[832,2444,2445],{},"The carrier checks UK addresses against the business name. Check the postcode and use the registered business name exactly.",[1174,2447,2449],{"id":2448},"callers-hear-this-number-is-not-in-service","Callers hear \"this number is not in service\"",[832,2451,2452,2453,2455],{},"The number isn't attached to an enabled phone channel. Check the ",[847,2454,194],{}," card is on and the number is listed in the settings.",[1174,2457,2459],{"id":2458},"callers-hear-we-cannot-take-calls-right-now","Callers hear \"we cannot take calls right now\"",[832,2461,2462],{},"Your team has run out of voice minutes, or this bot's monthly minutes cap has been reached.",[1174,2464,2466],{"id":2465},"transfers-are-never-accepted","Transfers are never accepted",[832,2468,2469,2470,2472],{},"The person answering must press a key to accept. If calls go to voicemail first, increase ",[847,2471,1411],{}," or check the team number.",[1174,2474,2476],{"id":2475},"calls-end-after-a-few-minutes","Calls end after a few minutes",[832,2478,2479,2480,2482],{},"Raise ",[847,2481,1366],{},". Longer limits reserve more minutes per call.",[2484,2485,2486],"style",{},"html pre.shiki code .sCdxs, html code.shiki .sCdxs{--shiki-default:#F8F8F2}html pre.shiki code .sOx1s, html code.shiki .sOx1s{--shiki-default:#66D9EF;--shiki-default-font-style:italic}html pre.shiki code .susgL, html code.shiki .susgL{--shiki-default:#CFCFC2}html pre.shiki code .s7s5_, html code.shiki .s7s5_{--shiki-default:#AE81FF}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}",{"title":2000,"searchDepth":30,"depth":30,"links":2488},[2489,2490,2491,2492,2493,2498,2499,2500,2501,2506,2507,2508,2509],{"id":890,"depth":30,"text":891},{"id":916,"depth":30,"text":917},{"id":985,"depth":30,"text":986},{"id":1045,"depth":30,"text":1046},{"id":1114,"depth":30,"text":944,"children":2494},[2495,2496,2497],{"id":1176,"depth":45,"text":1177},{"id":1233,"depth":45,"text":1234},{"id":1254,"depth":45,"text":1255},{"id":1268,"depth":30,"text":950},{"id":1388,"depth":30,"text":953},{"id":1449,"depth":30,"text":957},{"id":1530,"depth":30,"text":1531,"children":2502},[2503,2504,2505],{"id":1534,"depth":45,"text":1535},{"id":1623,"depth":45,"text":1624},{"id":1664,"depth":45,"text":1665},{"id":2350,"depth":30,"text":2351},{"id":2388,"depth":30,"text":2389},{"id":2409,"depth":30,"text":2410},{"id":2422,"depth":30,"text":294,"children":2510},[2511,2512,2513,2514,2515,2516],{"id":2425,"depth":45,"text":2426},{"id":2441,"depth":45,"text":2442},{"id":2448,"depth":45,"text":2449},{"id":2458,"depth":45,"text":2459},{"id":2465,"depth":45,"text":2466},{"id":2475,"depth":45,"text":2476},"md",{},true,[22,23,24],[198,94,101],{"title":193,"description":196},"docs\u002Fchannels\u002Fphone","5bcLCBj5-EYmfOUDj7FKolgjs0NGu_FOxAbsvqTOFoQ",1792182184526]