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Each emotion shows the number of conversations and its percentage.",[365,495],{},[368,497,499],{"id":498},"engagement-insights","Engagement Insights",[348,501,502],{},"Engagement Insights provides key metrics about how users interact with your bot, helping you understand conversation quality and volume.",[348,504,505],{},[393,506],{"alt":499,"src":507},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247249\u002Fdocs\u002Fanalytics\u002Fanalytics-engagement.png",[397,509,511],{"id":510},"key-metrics","Key metrics",[402,513,514,520,526,532],{},[405,515,516,519],{},[352,517,518],{},"Avg Messages\u002FConv"," – The average number of messages exchanged per conversation.",[405,521,522,525],{},[352,523,524],{},"Avg Chats\u002FDay"," – How many conversations happen on an average day.",[405,527,528,531],{},[352,529,530],{},"Resolution Rate"," – The percentage of conversations that were resolved successfully.",[405,533,534,537],{},[352,535,536],{},"Avg Duration"," – The average active time spent in a conversation.",[397,539,541],{"id":540},"engagement-trends","Engagement Trends",[348,543,544],{},"The trend chart shows two metrics over time:",[402,546,547,552],{},[405,548,549,551],{},[352,550,518],{}," (blue line) – Tracks whether conversations are getting longer or shorter.",[405,553,554,557],{},[352,555,556],{},"Resolution Rate %"," (green line) – Tracks whether your bot is successfully resolving user queries.",[365,559],{},[368,561,563],{"id":562},"common-questions","Common Questions",[348,565,566],{},"Common Questions uses AI to cluster similar user messages and identify the most frequently asked questions across all conversations.",[348,568,569],{},[393,570],{"alt":563,"src":571},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247251\u002Fdocs\u002Fanalytics\u002Fanalytics-questions.png",[397,573,400],{"id":574},"what-youll-see-2",[402,576,577,580,591],{},[405,578,579],{},"A ranked list of the top 10 most frequently asked questions.",[405,581,582,583,586,587,590],{},"Each question shows the associated ",[352,584,585],{},"topic"," (colour-coded) and how many ",[352,588,589],{},"times"," it was asked.",[405,592,593],{},"Click the arrow on any question to expand it and see the individual conversations where it was asked.",[397,595,597],{"id":596},"how-to-use-this","How to use this",[348,599,600],{},"Common Questions is one of the most actionable analytics features. 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