--- title: "Sign in and manage your account" description: "Sign up, confirm your email, reset a forgotten password, change your email address, manage email preferences and delete your Chat Thing account." canonical_url: "https://chatthing.ai/docs/account/sign-in-and-account" last_updated: "2026-09-25" --- # Sign in and manage your account Everything about your own login: creating an account, getting back in when you're locked out, and changing or deleting your account. Your account details are on the [**Account**](https://app.chatthing.ai/app/account) page. ## Sign up 1. Go to [chatthing.ai](https://chatthing.ai/) and start the free plan, or go straight to the [sign-up page](https://app.chatthing.ai/app/auth/register). 2. Choose **Continue with Google** or **Continue with GitHub**, or fill in your details and a password (at least 6 characters) to sign up with email. 3. If you signed up with email, select **Continue**, tell us what you'll make with Chat Thing, and select **Create account**. 4. Check your inbox for the confirmation email and select the link in it, then **Confirm my email**. 5. Select **Log in**. The Free plan doesn't need a credit card. ## Log in Go to the [login page](https://app.chatthing.ai/app/auth/login) and use **Continue with Google**, **Continue with GitHub**, or your email and password. The login page marks the method you used last. ## Reset a forgotten password 1. On the [login page](https://app.chatthing.ai/app/auth/login), select **Forgot password?** 2. Enter your email address and select **Reset password**. 3. Open the reset email and select the link in it. 4. Enter a new **Password**, confirm it, and select **Reset password**. 5. Log in with your new password. If you normally sign in with Google or GitHub, you don't need a password. Use the same button again. To change your password while you're logged in, go to [**Account**](https://app.chatthing.ai/app/account), find **Password** and select **Request password reset email**. Then follow steps 3 to 5. ## Change your email address 1. Go to [**Account**](https://app.chatthing.ai/app/account) and find **Email**. 2. Enter your new address and select **Change email**. 3. Check your inbox for a confirmation email and select the link. Your email changes once it's confirmed. ## Manage email preferences On [**Account**](https://app.chatthing.ai/app/account), under **Email preferences**, choose which emails you get, then select **Update email preferences**: - **Receive Chat Thing news and updates?** - **Receive Chat Thing app notifications emails?** - **Receive weekly analytics reports?** (only for teams on plans with [analytics](https://chatthing.ai/docs/manage/analytics)) ## Delete your account > **This can't be undone** > > Deleting your account permanently deletes your personal team and every team where you're the only member, including their bots, data sources and conversations. Any active subscriptions on those teams are cancelled immediately, with no refund for the rest of the billing period. ### Before you delete If you own an organisation team that other people use, [transfer its ownership](https://chatthing.ai/docs/account/teams#transfer-team-ownership) or [delete the team](https://chatthing.ai/docs/account/teams#delete-a-team) first. Account deletion can't finish while you own an organisation team. ### Delete it 1. Go to [**Account**](https://app.chatthing.ai/app/account) and scroll to **Delete account**. 2. Select **Delete account**. 3. Tell us why you're leaving and confirm. You're removed from any teams you shared with other people. Their bots and data stay with them. ## Troubleshooting ### My confirmation email hasn't arrived - Check your spam or junk folder, and search your inbox for "Chat Thing". - Make sure you typed the email address correctly. If not, sign up again with the right address. - Confirmation links expire. If yours has, selecting it shows **Request a new link**, which takes you back to sign-up. - If it still doesn't arrive, email [support@chatthing.ai](mailto:support@chatthing.ai) from the address you signed up with. ### I can't log in - If you signed up with Google or GitHub, use that button rather than email and password. - If you've forgotten your password, [reset it](https://chatthing.ai/docs/account/sign-in-and-account#reset-a-forgotten-password). - If you haven't confirmed your email yet, find the confirmation email first. ### The security check didn't load The login and sign-up pages use a Cloudflare security check. If you see "The security check didn't load", allow `challenges.cloudflare.com` in your browser or ad blocker, then refresh the page. ### I can't see Billing or Team settings These depend on your role in the current team, not your account. See [Teams and roles](https://chatthing.ai/docs/account/teams#roles). ## Related - [Manage your team and roles](https://chatthing.ai/docs/account/teams): Create a team, invite members, choose the right role (Owner, Admin, Responder or Viewer), remove people, and move bots between teams. - [Security and data handling](https://chatthing.ai/docs/account/security-and-data): Where Chat Thing stores your data, which AI providers process it, whether it's used for training, how access and deletion work, GDPR, DPA and SOC 2. - [Manage billing and your plan](https://chatthing.ai/docs/account/billing): How Chat Thing billing works - subscribe, change or cancel your plan, find invoices, and what happens to your bots and data when you downgrade.