[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog.post.zapier":3,"blog.related.zapier":144,"blog.adjacent.zapier":402},{"data":4,"meta":141},[5],{"id":6,"Title":7,"Content":8,"Description":9,"Category":10,"slug":11,"createdAt":12,"updatedAt":13,"publishedAt":14,"readTime":15,"documentId":16,"Image":17,"author":71,"Seo":124},115,"Connect Your AI Agent to 8,000+ Apps with Zapier","# Connect Your AI Agent to 8,000+ Apps with Zapier\n\nMost chatbots answer questions. Yours can book the meeting, update the CRM, post the Slack message, and send the follow-up, all in one conversation.\n\nThat's what the Zapier power-up unlocks. Your Chat Thing agent stops being a question-and-answer widget and starts doing the work your team would normally click through a dozen tabs to finish.\n\n> ⭐ **Available on paid plans.** The Zapier power-up is part of Chat Thing's paid tiers. Free plan users will need to upgrade to connect it.\n\n## What the Zapier power-up does\n\nThe Zapier power-up plugs your agent into Zapier, which connects to over 8,000 apps, including Google Calendar, Slack, Notion, HubSpot, Stripe, Mailchimp, Airtable, and thousands more.\n\nWhen a visitor asks your agent to do something, the agent picks the right Zapier action, fills in the details, and fires it. No code. No separate workflow builder. Your agent is the trigger.\n\n## What you can build: 5 starter ideas\n\n| Agent type | Someone says... | Your agent does... |\n| --- | --- | --- |\n| **Meeting scheduler** | \"Book a call with Sarah next Tuesday at 2pm\" | Creates a Google Calendar event and emails the invite |\n| **Lead capture** | \"I'd like a demo, here's my email\" | Adds the lead to your CRM or Google Sheet |\n| **Internal ops** | \"Post the release notes to #product-updates\" | Sends a formatted Slack message to the channel |\n| **Support triage** | \"Find the invoice for john@example.com\" | Searches Stripe and returns the link |\n| **Content publishing** | \"Add this topic to the content backlog\" | Creates a new row in an Airtable or Notion database |\n\nThose are starting points, not a ceiling. If Zapier connects to an app, your agent can probably do something useful with it.\n\n## One message. Three automations. Zero clicks.\n\nHere's what makes this different from traditional automation.\n\nTraditional automation is trigger-based: \"when X happens, do Y.\" Rigid. Pre-defined. You spend the weekend wiring Zaps and hoping you covered every path.\n\nWith the Zapier power-up, your agent decides which actions to fire based on what the visitor actually says. So a single sentence can trigger several actions in the right order.\n\nVisitor: *\"Schedule a follow-up with this customer in 3 days, add them to our VIP list, and ping me on Slack when it's done.\"*\n\nYour agent:\n\n1. Creates a Google Calendar event for 3 days from today.\n2. Adds the customer to the VIP tag in HubSpot.\n3. Posts a confirmation to your #sales channel.\n\nOne sentence in. Three actions out. The agent picked the right tools and the right order because it understood the intent, not just the trigger.\n\n## Setup in 4 steps\n\n1. In your Chat Thing dashboard, open your agent and go to the **Power-ups** tab.\n2. Add the **Zapier** power-up.\n3. Follow the in-app flow to connect your Zapier account and pick the actions you want your agent to use (Calendar, Slack, CRM, etc.).\n4. Give each action a short, specific description so the agent knows when to fire it. Save.\n\nOnce it's connected, chat to your agent like normal. If a request matches one of your enabled actions, the agent will use it.\n\n## Pair it with your other power-ups\n\nThe Zapier power-up gets more interesting when you chain it with the rest of your agent's toolkit.\n\n- **Web browsing + Zapier:** \"Search for the latest AI news and post the top three links to #research.\"\n- **Notion + Zapier:** \"Pull the Q2 roadmap from Notion and send a summary to the exec Slack channel.\"\n- **Human handoff + Zapier:** agent captures the lead, adds them to the CRM, then escalates the live conversation to a human.\n\nOne request. Multiple tools. Zero dashboards opened.\n\n## FAQ\n\n**Do I need a paid Zapier account?**\nYou'll need a Zapier account. Zapier's free tier covers light usage; higher volume or multi-step flows typically need a paid Zapier plan. Your Zapier usage is billed by Zapier, separate from your Chat Thing subscription.\n\n**How does my agent know when to use a Zapier action?**\nEach action has a description you write during setup. The agent uses that description, plus the context of the conversation, to decide when to fire it. Keep descriptions specific. \"Book a meeting on Sarah's calendar\" works better than \"do calendar stuff.\"\n\n**What happens if a Zap fails?**\nThe agent surfaces the error from Zapier and can retry or fall back depending on how you've configured the action. You can also check runs directly in your Zapier history.\n\n**Can I limit which actions the agent can trigger?**\nYes. Only the actions you explicitly enable for each agent are callable. Anything you haven't enabled is off-limits.\n\n**Does the agent need approval before firing an action?**\nYou can configure confirmation prompts in the power-up settings for anything high-stakes, so the agent asks the user (or you) before firing.\n\n## Ready to automate the boring parts?\n\nOpen your Chat Thing dashboard, head to the **Power-ups** tab on any agent, and add the Zapier integration. Pick three or four actions you'd use every day and let your agent take it from there.\n\n[**Start free and upgrade when you're ready →**](https:\u002F\u002Fchatthing.ai\u002Fpricing?utm_source=blog&utm_medium=content&utm_campaign=zapier)\n\n📚 [**Read the full guide in our documentation**](https:\u002F\u002Fchatthing.ai\u002Fdocs\u002Fzapier-power-up?utm_source=blog&utm_medium=content&utm_campaign=zapier)\n","Connect your Chat Thing agent to 8,000+ apps with Zapier. Book meetings, update CRMs, post to Slack, all in one conversation.","blog","zapier","2026-06-26T14:02:44.112Z","2026-06-26T14:06:16.115Z","2026-06-26T14:06:16.230Z",4,"p3yo44vkm6h1fan2xnhfz2t6",{"id":18,"name":19,"alternativeText":20,"caption":20,"width":21,"height":22,"formats":23,"hash":63,"ext":25,"mime":28,"size":64,"url":65,"previewUrl":20,"provider":66,"provider_metadata":67,"createdAt":68,"updatedAt":68,"documentId":69,"publishedAt":70,"focalPoint":20},852,"zapier-hero.jpg",null,2048,1143,{"large":24,"small":36,"medium":45,"thumbnail":54},{"ext":25,"url":26,"hash":27,"mime":28,"name":29,"path":20,"size":30,"width":31,"height":32,"sizeInBytes":33,"provider_metadata":34},".jpg","https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1782482565\u002Flarge_zapier_hero_debe7969e3.jpg","large_zapier_hero_debe7969e3","image\u002Fjpeg","large_zapier-hero.jpg",72.84,1000,558,72844,{"public_id":27,"resource_type":35},"image",{"ext":25,"url":37,"hash":38,"mime":28,"name":39,"path":20,"size":40,"width":41,"height":42,"sizeInBytes":43,"provider_metadata":44},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1782482565\u002Fsmall_zapier_hero_debe7969e3.jpg","small_zapier_hero_debe7969e3","small_zapier-hero.jpg",27.53,500,279,27534,{"public_id":38,"resource_type":35},{"ext":25,"url":46,"hash":47,"mime":28,"name":48,"path":20,"size":49,"width":50,"height":51,"sizeInBytes":52,"provider_metadata":53},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1782482565\u002Fmedium_zapier_hero_debe7969e3.jpg","medium_zapier_hero_debe7969e3","medium_zapier-hero.jpg",49.82,750,419,49819,{"public_id":47,"resource_type":35},{"ext":25,"url":55,"hash":56,"mime":28,"name":57,"path":20,"size":58,"width":59,"height":60,"sizeInBytes":61,"provider_metadata":62},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1782482565\u002Fthumbnail_zapier_hero_debe7969e3.jpg","thumbnail_zapier_hero_debe7969e3","thumbnail_zapier-hero.jpg",8.9,245,136,8902,{"public_id":56,"resource_type":35},"zapier_hero_debe7969e3",163.44,"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1782482565\u002Fzapier_hero_debe7969e3.jpg","cloudinary",{"public_id":63,"resource_type":35},"2026-06-26T14:02:46.779Z","nstarlq33jumiliqaadgdr8z","2026-06-26T14:02:46.780Z",{"id":72,"Name":73,"createdAt":74,"updatedAt":75,"publishedAt":76,"documentId":77,"Image":78},1,"Gem","2023-08-25T14:44:02.325Z","2026-04-03T14:53:07.377Z","2023-08-25T14:44:05.581Z","rs8ltnu1mkqi6j2hvepdj8ym",{"id":79,"name":80,"alternativeText":20,"caption":20,"width":81,"height":82,"formats":83,"hash":117,"ext":25,"mime":28,"size":118,"url":119,"previewUrl":20,"provider":66,"provider_metadata":120,"createdAt":121,"updatedAt":121,"documentId":122,"publishedAt":123,"focalPoint":20},732,"me2026.jpg",2288,1978,{"large":84,"small":92,"medium":100,"thumbnail":108},{"ext":25,"url":85,"hash":86,"mime":28,"name":87,"path":20,"size":88,"width":31,"height":89,"sizeInBytes":90,"provider_metadata":91},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1775227982\u002Flarge_me2026_022d4321e3.jpg","large_me2026_022d4321e3","large_me2026.jpg",170.04,865,170040,{"public_id":86,"resource_type":35},{"ext":25,"url":93,"hash":94,"mime":28,"name":95,"path":20,"size":96,"width":41,"height":97,"sizeInBytes":98,"provider_metadata":99},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1775227982\u002Fsmall_me2026_022d4321e3.jpg","small_me2026_022d4321e3","small_me2026.jpg",43.94,432,43943,{"public_id":94,"resource_type":35},{"ext":25,"url":101,"hash":102,"mime":28,"name":103,"path":20,"size":104,"width":50,"height":105,"sizeInBytes":106,"provider_metadata":107},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1775227982\u002Fmedium_me2026_022d4321e3.jpg","medium_me2026_022d4321e3","medium_me2026.jpg",95.7,648,95701,{"public_id":102,"resource_type":35},{"ext":25,"url":109,"hash":110,"mime":28,"name":111,"path":20,"size":112,"width":113,"height":114,"sizeInBytes":115,"provider_metadata":116},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1775227982\u002Fthumbnail_me2026_022d4321e3.jpg","thumbnail_me2026_022d4321e3","thumbnail_me2026.jpg",6.75,181,156,6747,{"public_id":110,"resource_type":35},"me2026_022d4321e3",732.7,"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1775227982\u002Fme2026_022d4321e3.jpg",{"public_id":117,"resource_type":35},"2026-04-03T14:53:02.980Z","fzyymo1uivslt1rep9c83edj","2026-05-15T15:25:35.762Z",{"id":125,"metaTitle":126,"metaDescription":127,"keywords":128,"metaRobots":129,"structuredData":20,"metaViewport":20,"canonicalURL":20,"metaImage":130},329,"Zapier for AI Agents: Connect 8,000+ Apps | Chat Thing","Connect your Chat Thing agent to 8,000+ apps with the Zapier power-up. Book meetings, update CRMs, post to Slack, all from one conversation.","Zapier AI agent, Zapier chatbot, AI automation, Chat Thing Zapier, Zapier power-up, AI chatbot Zapier integration, AI agent automation, conversational automation, no-code AI automation, intent-driven automation, Zapier Google Calendar, Zapier HubSpot AI","index, follow",{"id":18,"name":19,"alternativeText":20,"caption":20,"width":21,"height":22,"formats":131,"hash":63,"ext":25,"mime":28,"size":64,"url":65,"previewUrl":20,"provider":66,"provider_metadata":140,"createdAt":68,"updatedAt":68,"documentId":69,"publishedAt":70,"focalPoint":20},{"large":132,"small":134,"medium":136,"thumbnail":138},{"ext":25,"url":26,"hash":27,"mime":28,"name":29,"path":20,"size":30,"width":31,"height":32,"sizeInBytes":33,"provider_metadata":133},{"public_id":27,"resource_type":35},{"ext":25,"url":37,"hash":38,"mime":28,"name":39,"path":20,"size":40,"width":41,"height":42,"sizeInBytes":43,"provider_metadata":135},{"public_id":38,"resource_type":35},{"ext":25,"url":46,"hash":47,"mime":28,"name":48,"path":20,"size":49,"width":50,"height":51,"sizeInBytes":52,"provider_metadata":137},{"public_id":47,"resource_type":35},{"ext":25,"url":55,"hash":56,"mime":28,"name":57,"path":20,"size":58,"width":59,"height":60,"sizeInBytes":61,"provider_metadata":139},{"public_id":56,"resource_type":35},{"public_id":63,"resource_type":35},{"pagination":142},{"page":72,"pageSize":143,"pageCount":72,"total":72},25,{"data":145,"meta":398},[146,235,341],{"id":147,"Title":148,"Content":149,"Description":150,"Category":10,"slug":151,"createdAt":152,"updatedAt":153,"publishedAt":154,"readTime":155,"documentId":156,"Image":157,"author":203},103,"The work you don't see (and why it makes Chat Thing better)","Most of our blog posts are about shiny new things you can click on. This one's a bit different.. it's about the stuff happening quietly in the background that you'll never actually see. Stick with me though, because it matters more than you'd think.\n\nThis month we rebuilt the engine room of Chat Thing. Not the bit you log into, but the part doing all the heavy lifting behind the scenes.. crawling your website, syncing your content from Notion, Google Drive and the rest, generating your analytics, sending your emails, running your agents' tasks. All of that runs on a separate system, and we tore it down and rebuilt it from scratch.\n\nI know, \"we rebuilt some backend plumbing\" isn't exactly a thrilling headline! But here's what it actually means for you.\n\n## Faster, in the way that counts\n\nThe honest truth is that the old system was built on different foundations to the rest of Chat Thing. It worked fine, but it meant our team had to juggle two completely different ways of doing things every time we wanted to improve anything back there.\n\nNow it all speaks the same language. Which means **we can ship improvements to crawling, syncing and analytics far quicker than before**. When you're waiting on us to make something better, that speed is the difference between \"next week\" and \"next month\".\n\n## Safer with your data\n\nThis is the one I care most about, and it's worth a minute of your time.\n\nEvery modern app is built on top of hundreds of little bits of code written by other people. It's how software works, nobody builds everything from scratch. But every one of those bits is something you're trusting, and occasionally one of them gets tampered with by someone with bad intentions. It's called a supply chain attack, and it's one of the biggest security risks going right now.\n\nSo while we were in there, we did two things. We **cut the amount of third party code this system relies on by nearly 40%** (fewer moving parts, fewer things that can go wrong). And we turned on a much stricter set of rules for the code we do use.. including a deliberate cooling off period so we never automatically pull in brand new code before the wider security community has had a chance to vet it.\n\nIn plain English: there are now fewer doors, and the ones that remain have much better locks. Your data, and your customers' data, sits behind them.\n\n## More reliable, full stop\n\nFewer moving parts means fewer things that can break at 2am. We also did the whole switch over carefully, running the old and new systems side by side and checking they behaved identically before flipping the switch, with a one button rollback the whole time. No drama, no downtime, nothing for you to do.\n\nAnyway! Your agents are crawling, syncing and replying exactly as they were before. Nothing's changed on your end. But the thing underneath is now faster for us to improve, leaner, and a good bit harder to attack.\n\nThe unglamorous work is usually the work that keeps everything else standing up.. and we're more than happy to keep doing it. :)","This month we rebuilt the engine room of Chat Thing. Not the bit you log into, but the part doing all the heavy lifting behind the scenes.. crawling your website, syncing your content from Notion, Google Drive and the rest, generating your analytics, sending your emails, running your agents' tasks. All of that runs on a separate system, and we tore it down and rebuilt it from scratch.","the-work-you-dont-see-and-why-it-makes-chat-thing-better","2026-06-01T08:05:42.689Z","2026-06-12T15:26:29.019Z","2026-06-12T15:26:29.112Z",2,"ottju213uhpizul4j9ov16cd",{"id":158,"name":159,"alternativeText":20,"caption":20,"width":160,"height":161,"formats":162,"hash":196,"ext":164,"mime":167,"size":197,"url":198,"previewUrl":20,"provider":66,"provider_metadata":199,"createdAt":200,"updatedAt":200,"documentId":201,"publishedAt":202,"focalPoint":20},842,"og-A-engine-room.png",1536,1024,{"large":163,"small":173,"medium":181,"thumbnail":188},{"ext":164,"url":165,"hash":166,"mime":167,"name":168,"path":20,"size":169,"width":31,"height":170,"sizeInBytes":171,"provider_metadata":172},".png","https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1780301027\u002Flarge_og_A_engine_room_b535f0b904.png","large_og_A_engine_room_b535f0b904","image\u002Fpng","large_og-A-engine-room.png",793.21,667,793211,{"public_id":166,"resource_type":35},{"ext":164,"url":174,"hash":175,"mime":167,"name":176,"path":20,"size":177,"width":41,"height":178,"sizeInBytes":179,"provider_metadata":180},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1780301027\u002Fsmall_og_A_engine_room_b535f0b904.png","small_og_A_engine_room_b535f0b904","small_og-A-engine-room.png",215.42,333,215417,{"public_id":175,"resource_type":35},{"ext":164,"url":182,"hash":183,"mime":167,"name":184,"path":20,"size":185,"width":50,"height":41,"sizeInBytes":186,"provider_metadata":187},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1780301027\u002Fmedium_og_A_engine_room_b535f0b904.png","medium_og_A_engine_room_b535f0b904","medium_og-A-engine-room.png",459.6,459595,{"public_id":183,"resource_type":35},{"ext":164,"url":189,"hash":190,"mime":167,"name":191,"path":20,"size":192,"width":193,"height":114,"sizeInBytes":194,"provider_metadata":195},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1780301026\u002Fthumbnail_og_A_engine_room_b535f0b904.png","thumbnail_og_A_engine_room_b535f0b904","thumbnail_og-A-engine-room.png",55.34,234,55340,{"public_id":190,"resource_type":35},"og_A_engine_room_b535f0b904",492.28,"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1780301027\u002Fog_A_engine_room_b535f0b904.png",{"public_id":196,"resource_type":35},"2026-06-01T08:03:47.764Z","jz5144ymp02o6vm6kqkn6fv1","2026-06-01T08:03:47.765Z",{"id":204,"Name":205,"createdAt":206,"updatedAt":207,"publishedAt":208,"documentId":209,"Image":210},11,"Chris","2024-09-26T14:45:01.162Z","2026-05-19T11:51:46.202Z","2026-05-19T11:51:46.263Z","lm3bpo0a4f8dlhl99y0bztzn",{"id":211,"name":212,"alternativeText":20,"caption":20,"width":213,"height":213,"formats":214,"hash":229,"ext":164,"mime":167,"size":230,"url":231,"previewUrl":20,"provider":66,"provider_metadata":232,"createdAt":233,"updatedAt":233,"documentId":234,"publishedAt":233,"focalPoint":20},841,"avatar.png",512,{"small":215,"thumbnail":222},{"ext":164,"url":216,"hash":217,"mime":167,"name":218,"path":20,"size":219,"width":41,"height":41,"sizeInBytes":220,"provider_metadata":221},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1779191498\u002Fsmall_avatar_d040acbf49.png","small_avatar_d040acbf49","small_avatar.png",243.02,243024,{"public_id":217,"resource_type":35},{"ext":164,"url":223,"hash":224,"mime":167,"name":225,"path":20,"size":226,"width":114,"height":114,"sizeInBytes":227,"provider_metadata":228},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1779191498\u002Fthumbnail_avatar_d040acbf49.png","thumbnail_avatar_d040acbf49","thumbnail_avatar.png",33.15,33147,{"public_id":224,"resource_type":35},"avatar_d040acbf49",66.53,"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1779191498\u002Favatar_d040acbf49.png",{"public_id":229,"resource_type":35},"2026-05-19T11:51:38.933Z","gg7jrmstvpwjzszr0gtzrhnk",{"id":236,"Title":237,"Content":238,"Description":239,"Category":10,"slug":240,"createdAt":241,"updatedAt":242,"publishedAt":243,"readTime":244,"documentId":245,"Image":246,"author":292},58,"Lead Capture is live: meet your visitors before the first message","Every chat on your website starts the same way.\n\nA stranger arrives. They ask their question. Your agent answers. They leave.\n\nYou never find out who they were. They might have been your ideal customer. They might have been ready to buy. You will never know, because nothing asked.\n\nThat changes today.\n\n![The visitor-facing pre-chat form rendered on a bot page, with intro copy above the fields](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1777051094\u002Fdocs\u002Fprechat-form-visitor.png)\n\n### Meet your visitors before the first message\n\nLead Capture shows a short form to visitors before the chat opens. They fill in their name and email, or whatever your team actually needs to know, and then the conversation starts.\n\nBy the time they send their first message, you already know who they are.\n\n{% youtube id=\"ygNJiEvskZ4\" \u002F%}\n\n### Your team knows who called\n\nEvery form submission is saved to the conversation. Open any chat in Chat Thing and the visitor's details are right there at the top, before the first message.\n\nIf you want those details in your CRM, your inbox, or your team's Slack channel, you can connect that too. It is optional, but it means your team can follow up the next morning knowing exactly who they spoke to, what they asked, and what they came in for.\n\n### Ask for what you actually need\n\nThe default form asks for a name and an email. That is usually enough.\n\nBut if your team needs more, the company, the product they are asking about, a callback date, you can add those fields too. Drag to reorder. Mark the ones that matter as required.\n\nThere is also a short intro message you can put above the form. Use it to explain what the chat is for, set the right expectation, or just make people feel welcome before they fill anything in.\n\n![The \"Require a pre-chat form\" toggle and intro copy field in the web channel settings](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1777051081\u002Fdocs\u002Fprechat-form-toggle.png)\n\n### Why asking up front works\n\nMost teams try to capture emails at the end of a chat. A popup. A nudge. A \"before you go\" moment.\n\nThe conversion on those is brutal. The visitor got their answer and they are already on their way out.\n\nAsking at the start works because the visitor is already here. They came to get help. Filling in a short form is not friction, it is an introduction. And when they do it, the whole conversation that follows is warmer, more personal, and easier to follow up on.\n\n### Where this makes the biggest difference\n\nIf you sell anything with a sales process, demos, pricing questions, onboarding, Lead Capture means your team goes into every follow-up with context instead of a cold email address.\n\nIf you run a B2B site, knowing the company before the chat starts is the difference between a useful conversation and a polite one.\n\nIf you do lead generation, this replaces the popup form entirely. Same details. Better experience. And the visitor gets their questions answered on the way in.\n\n### The honest caveat\n\nLead Capture is on the web channel for now. It does not work on WhatsApp, Slack, or Discord, those channels do not have a natural place for a form before the conversation starts. We will think about how this could work on other channels in the future.\n\n### Privacy, kept simple\n\nVisitors see the form before they share anything. Required fields are marked. The intro copy is yours to write, including any consent line your jurisdiction needs. Their details stay in your Chat Thing account and only go to the tools you choose to connect.\n\n### Getting started\n\nLive today on Pro and Business plans.\n\nGo to your agent, open Channels, find the web channel settings, and turn on \"Require a pre-chat form.\" Pick your fields. Save. The next visitor who opens your chat will see it.","Lead Capture is a native pre-chat form on the web channel. Visitors fill it in, the chat opens, and their answers flow into your systems via webhook so your assistant knows who it is talking to from message one.","launch-week-05-lead-capture","2026-05-01T13:34:00.052Z","2026-05-15T09:40:45.108Z","2026-05-08T07:54:14.803Z",3,"hztpimum2ubw64jvkf1s6pzn",{"id":247,"name":248,"alternativeText":249,"caption":250,"width":251,"height":252,"formats":253,"hash":286,"ext":164,"mime":167,"size":287,"url":288,"previewUrl":20,"provider":66,"provider_metadata":289,"createdAt":290,"updatedAt":290,"documentId":291,"publishedAt":123,"focalPoint":20},838,"day-05-lead-capture-feature-card-v3-1920x1080","Lead Capture — Day 05","",1920,1080,{"large":254,"small":262,"medium":270,"thumbnail":278},{"ext":164,"url":255,"hash":256,"mime":167,"name":257,"path":20,"size":258,"width":31,"height":259,"sizeInBytes":260,"provider_metadata":261},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778228678\u002Flarge_day_05_lead_capture_feature_card_v3_1920x1080_791009ded2.png","large_day_05_lead_capture_feature_card_v3_1920x1080_791009ded2","large_day-05-lead-capture-feature-card-v3-1920x1080",368.13,563,368134,{"public_id":256,"resource_type":35},{"ext":164,"url":263,"hash":264,"mime":167,"name":265,"path":20,"size":266,"width":41,"height":267,"sizeInBytes":268,"provider_metadata":269},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778228678\u002Fsmall_day_05_lead_capture_feature_card_v3_1920x1080_791009ded2.png","small_day_05_lead_capture_feature_card_v3_1920x1080_791009ded2","small_day-05-lead-capture-feature-card-v3-1920x1080",103.14,281,103137,{"public_id":264,"resource_type":35},{"ext":164,"url":271,"hash":272,"mime":167,"name":273,"path":20,"size":274,"width":50,"height":275,"sizeInBytes":276,"provider_metadata":277},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778228678\u002Fmedium_day_05_lead_capture_feature_card_v3_1920x1080_791009ded2.png","medium_day_05_lead_capture_feature_card_v3_1920x1080_791009ded2","medium_day-05-lead-capture-feature-card-v3-1920x1080",215.41,422,215406,{"public_id":272,"resource_type":35},{"ext":164,"url":279,"hash":280,"mime":167,"name":281,"path":20,"size":282,"width":59,"height":283,"sizeInBytes":284,"provider_metadata":285},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778228678\u002Fthumbnail_day_05_lead_capture_feature_card_v3_1920x1080_791009ded2.png","thumbnail_day_05_lead_capture_feature_card_v3_1920x1080_791009ded2","thumbnail_day-05-lead-capture-feature-card-v3-1920x1080",33.65,138,33650,{"public_id":280,"resource_type":35},"day_05_lead_capture_feature_card_v3_1920x1080_791009ded2",201.83,"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778228678\u002Fday_05_lead_capture_feature_card_v3_1920x1080_791009ded2.png",{"public_id":286,"resource_type":35},"2026-05-08T08:24:39.310Z","kvyyazu3r6xxzw6qgrbu6c8m",{"id":293,"Name":294,"createdAt":295,"updatedAt":296,"publishedAt":297,"documentId":298,"Image":299},5,"Ella","2025-09-16T11:48:50.521Z","2025-09-16T12:07:31.210Z","2025-09-16T12:07:31.205Z","g8rg6x370xgt055caa9e1irh",{"id":300,"name":301,"alternativeText":20,"caption":20,"width":302,"height":303,"formats":304,"hash":335,"ext":306,"mime":28,"size":336,"url":337,"previewUrl":20,"provider":66,"provider_metadata":338,"createdAt":339,"updatedAt":339,"documentId":340,"publishedAt":123,"focalPoint":20},681,"IMG_5631.JPG",3648,5472,{"large":305,"small":313,"medium":320,"thumbnail":327},{"ext":306,"url":307,"hash":308,"mime":28,"name":309,"path":20,"size":310,"width":170,"height":31,"sizeInBytes":311,"provider_metadata":312},".JPG","https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1758024414\u002Flarge_IMG_5631_d9b99d485a.jpg","large_IMG_5631_d9b99d485a","large_IMG_5631.JPG",54.45,54447,{"public_id":308,"resource_type":35},{"ext":306,"url":314,"hash":315,"mime":28,"name":316,"path":20,"size":317,"width":178,"height":41,"sizeInBytes":318,"provider_metadata":319},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1758024414\u002Fsmall_IMG_5631_d9b99d485a.jpg","small_IMG_5631_d9b99d485a","small_IMG_5631.JPG",19.71,19714,{"public_id":315,"resource_type":35},{"ext":306,"url":321,"hash":322,"mime":28,"name":323,"path":20,"size":324,"width":41,"height":50,"sizeInBytes":325,"provider_metadata":326},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1758024414\u002Fmedium_IMG_5631_d9b99d485a.jpg","medium_IMG_5631_d9b99d485a","medium_IMG_5631.JPG",35.5,35499,{"public_id":322,"resource_type":35},{"ext":306,"url":328,"hash":329,"mime":28,"name":330,"path":20,"size":331,"width":332,"height":114,"sizeInBytes":333,"provider_metadata":334},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1758024414\u002Fthumbnail_IMG_5631_d9b99d485a.jpg","thumbnail_IMG_5631_d9b99d485a","thumbnail_IMG_5631.JPG",4.16,104,4156,{"public_id":329,"resource_type":35},"IMG_5631_d9b99d485a",1769.34,"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1758024415\u002FIMG_5631_d9b99d485a.jpg",{"public_id":335,"resource_type":35},"2025-09-16T12:06:55.571Z","of6gbjbn038al5hum1gsxvjc",{"id":342,"Title":343,"Content":344,"Description":345,"Category":10,"slug":346,"createdAt":347,"updatedAt":348,"publishedAt":349,"readTime":155,"documentId":350,"Image":351,"author":390},51,"Discord V2: Mentions, DMs, and Slash Commands","Discord users, this one is for you.\n\n{% youtube id=\"gyTe7D1Ur0A\" \u002F%}\n\nWe've rebuilt our Discord integration from the ground up. The result is an agent that feels like it actually belongs in Discord, rather than one that was stitched on as an afterthought.\n\n## What changed and why\n\nThe original Discord integration (v1) was built around a single slash command. Simple, focused, and it works well for servers that want exactly that: one clean command, minimal permissions, maximum predictability.\n\nBut a lot of you wanted more. You wanted your agent in the flow of conversation, not off to the side waiting to be formally invoked. So we built v2.\n\n## What's new in v2\n\n### Respond to @mentions\n\nYour agent now responds when someone mentions it directly in a channel. A team member can type `@YourAgent what's the returns policy?` mid-conversation and get an answer right there, without switching context or typing a slash command.\n\n### Direct messages\n\nUsers can now DM your agent privately. Useful for sensitive questions, personal account lookups, or extended back-and-forth that would clutter a public channel.\n\n### Slash commands\n\nSlash commands are still here, now with Discord's native autocomplete. Type `\u002Fask` (or whatever you configure) and Discord surfaces it instantly.\n\n### Threaded conversations\n\nV2 keeps conversations organised in threads, so channels stay clean even when your agent is active across multiple conversations at once.\n\n## V1 or V2: which is right for you?\n\nBoth versions are available.\n\nV2 is the better fit for most teams. It brings your agent into the natural flow of conversation, supports multiple interaction types, and uses Discord's full feature set.\n\nV1 is a good fit if your server is privacy-sensitive and you'd prefer the smallest possible permission footprint, or if a single slash command is genuinely all you need.\n\n## Setting it up\n\nSwitching to V2 takes three steps:\n\n1. **Switch to V2** in your Discord channel settings inside Chat Thing\n2. **Enable Message Content Intent** in your Discord agent settings (this allows the agent to read messages it's mentioned in)\n3. **Update the interaction endpoint URL** in your Discord agent settings\n\nNew to Discord? Our setup guide walks you through connecting to a server.\n\n---\n\n**Discord V2 is available now** on all plans with Discord channels.","Our Discord integration just got a major upgrade. Your agent now responds to @mentions, works in DMs, and supports slash commands.","discord-v2-mentions-dms-slash-commands","2026-04-03T14:04:07.209Z","2026-05-07T14:26:21.653Z","2026-05-07T14:06:11.426Z","glglrazs0t6l7v9tyqv73faa",{"id":352,"name":353,"alternativeText":354,"caption":250,"width":251,"height":252,"formats":355,"hash":384,"ext":164,"mime":167,"size":385,"url":386,"previewUrl":20,"provider":66,"provider_metadata":387,"createdAt":388,"updatedAt":388,"documentId":389,"publishedAt":123,"focalPoint":20},836,"day-04-discord-feature-card-v5-1920x1080","Discord V2 Gateway — Day 04",{"large":356,"small":363,"medium":370,"thumbnail":377},{"ext":164,"url":357,"hash":358,"mime":167,"name":359,"path":20,"size":360,"width":31,"height":259,"sizeInBytes":361,"provider_metadata":362},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Flarge_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","large_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","large_day-04-discord-feature-card-v5-1920x1080",487.81,487807,{"public_id":358,"resource_type":35},{"ext":164,"url":364,"hash":365,"mime":167,"name":366,"path":20,"size":367,"width":41,"height":267,"sizeInBytes":368,"provider_metadata":369},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fsmall_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","small_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","small_day-04-discord-feature-card-v5-1920x1080",135.86,135861,{"public_id":365,"resource_type":35},{"ext":164,"url":371,"hash":372,"mime":167,"name":373,"path":20,"size":374,"width":50,"height":275,"sizeInBytes":375,"provider_metadata":376},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fmedium_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","medium_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","medium_day-04-discord-feature-card-v5-1920x1080",283.55,283550,{"public_id":372,"resource_type":35},{"ext":164,"url":378,"hash":379,"mime":167,"name":380,"path":20,"size":381,"width":59,"height":283,"sizeInBytes":382,"provider_metadata":383},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fthumbnail_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","thumbnail_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","thumbnail_day-04-discord-feature-card-v5-1920x1080",41.8,41800,{"public_id":379,"resource_type":35},"day_04_discord_feature_card_v5_1920x1080_dd50c4434a",384.64,"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fday_04_discord_feature_card_v5_1920x1080_dd50c4434a.png",{"public_id":384,"resource_type":35},"2026-05-07T14:26:13.064Z","f703sw9jn2bui9nanspjh57q",{"id":204,"Name":205,"createdAt":206,"updatedAt":207,"publishedAt":208,"documentId":209,"Image":391},{"id":211,"name":212,"alternativeText":20,"caption":20,"width":213,"height":213,"formats":392,"hash":229,"ext":164,"mime":167,"size":230,"url":231,"previewUrl":20,"provider":66,"provider_metadata":397,"createdAt":233,"updatedAt":233,"documentId":234,"publishedAt":233,"focalPoint":20},{"small":393,"thumbnail":395},{"ext":164,"url":216,"hash":217,"mime":167,"name":218,"path":20,"size":219,"width":41,"height":41,"sizeInBytes":220,"provider_metadata":394},{"public_id":217,"resource_type":35},{"ext":164,"url":223,"hash":224,"mime":167,"name":225,"path":20,"size":226,"width":114,"height":114,"sizeInBytes":227,"provider_metadata":396},{"public_id":224,"resource_type":35},{"public_id":229,"resource_type":35},{"pagination":399},{"page":72,"pageSize":244,"pageCount":400,"total":401},9,26,{"prev":403,"next":20},{"id":404,"Title":405,"Content":406,"Description":407,"Category":408,"slug":409,"createdAt":410,"updatedAt":411,"publishedAt":412,"readTime":244,"documentId":413},108,"Claude Fable 5, Opus 4.8, and a brand-new model picker","> **Update - 13 June:** Fable 5 is temporarily unavailable. On 12 June the US government issued an export control directive requiring Anthropic to suspend access to Fable 5 (and Mythos 5) for all customers, so it's currently switched off across Chat Thing along with everywhere else. Every other model, **Opus 4.8** included, is unaffected. Anthropic believe it's a misunderstanding and are [working to restore access](https:\u002F\u002Fwww.anthropic.com\u002Fnews\u002Ffable-mythos-access); we'll switch it back on the moment they do.\n\nAnthropic just shipped Claude Fable 5, their most capable model yet, and it's live on Chat Thing today. It's a proper step up, and it arrives with a wave of other new models and a rebuilt model picker to help you choose between them.\n\n### Claude Fable 5: the new most-capable model\n\nFable 5 is the most capable model Anthropic have released. It's built for the demanding stuff, long multi-step agentic work and proper hard reasoning, the kind of task that used to fall over halfway through. It's got a 1 million token context window, so it can hold a huge amount of your data in mind at once, and it has a good think before it answers.\n\nIf you've got a bot where getting the answer exactly right matters more than getting it cheap, this is the one to point it at.\n\nOne thing we'd rather you heard from us, though. **Fable is expensive, and it gets through tokens quickly.** It costs roughly twice as much per message as Claude Opus 4.8 (our next model down) and many times more than the everyday models. That power is brilliant when you genuinely need it, but it'll chew through your token allowance much faster, so it's worth keeping Fable for the jobs that really call for it and using a lighter model for routine chat. The new picker shows you exactly how each model is priced, so there shouldn't be any surprises.\n\n### The rest of the new line-up\n\nFable 5 is the headline, but it's not arriving alone. We've added the latest from across the board, all live now:\n\n- **Claude Opus 4.8** (plus a Fast variant) - Anthropic's most capable Opus model, highly autonomous and great at long agentic runs and holding context across a whole task\n- **GPT-5.5** and **GPT-5.5 Pro** from OpenAI, both with a 1M-plus context\n- **Gemini 3.5 Flash** from Google - fast, cheap, 1M context, a lovely default for high-volume bots\n- **Grok 4.3** from xAI, with a 1M context and keen pricing\n- **Mistral Medium 3.5**, a strong, well-priced all-rounder\n- **Kimi K2.6**, **GLM 5.1**, and **DeepSeek V4 Pro** - the last of those is great value if cost is a concern, with a 1M context for a fraction of the price\n\n### A model picker that actually helps you choose\n\nThe old selector was a single dropdown, a long flat list of names. Fine with a handful of models, but we're well past a handful now, and a flat list tells you nothing about which one to pick. You couldn't see what a model cost, how big its context was, or whether it could handle images, without choosing it and finding out.\n\nSo we rebuilt it. Open your agent settings, click the model, and a proper picker opens in place. You can browse by provider down the side (with a live count of how many each one has), search by name, and filter by what you actually need, whether that's Vision, Tools or Reasoning. Every card shows the input and output cost, the context size and a simple **Low \u002F Medium \u002F High** badge, so you can weigh a cheap, fast model against a premium one before you commit. It's also where you'll see at a glance just how pricey Fable is next to the rest. And we float our recommended models to the top, so there's always a sensible default if you'd rather not think about it.\n\n### Who gets it\n\nModel selection is available on our **Standard, Pro and Enterprise** plans. If you're on Free or Basic your bots run on our default model and you won't see the picker, so it's worth a look at the plans if you'd like the freedom to choose.\n\nThat's the lot: a stack of new models with the best Anthropic have ever made sitting at the top, and a picker built to help you choose wisely (and keep an eye on the bill). Open an eligible agent, click the model, and take Fable 5 for a spin.\n","Claude Fable 5, the most capable model Anthropic have made, is live on Chat Thing, along with a stack of other new models and a rebuilt picker. A heads-up on what Fable costs, and which plans get to choose.","changelog","claude-fable-5-opus-4-8-and-a-new-model-picker","2026-06-12T15:25:31.101Z","2026-06-13T06:33:03.679Z","2026-06-13T06:33:03.772Z","kazc0aftqotav494ln4rz12u"]