--- title: "Custom Domains: Your Bot, Your Brand, Your Domain - Blog - Chat Thing" canonical_url: "https://chatthing.ai/blog/custom-domains-your-bot-your-brand-your-domain" last_updated: "2026-11-15T00:52:39.386Z" meta: description: "Give your AI bots a fully white-labelled experience. Custom domains let you serve your bot from your own domain like chat.yourcompany.com instead of embed.chatthing.ai." "og:description": "Give your AI bots a fully white-labelled experience. Custom domains let you serve your bot from your own domain like chat.yourcompany.com instead of embed.chatthing.ai." "og:title": "Custom Domains: Your Bot, Your Brand, Your Domain - Blog - Chat Thing" "twitter:description": "Give your AI bots a fully white-labelled experience. Custom domains let you serve your bot from your own domain like chat.yourcompany.com instead of embed.chatthing.ai." "twitter:title": "Custom Domains: Your Bot, Your Brand, Your Domain - Blog - Chat Thing" --- [← Back to blog](https://chatthing.ai/blog)**Changelog**# **Custom Domains: Your Bot, Your Brand, Your Domain** ![Gem](https://res.cloudinary.com/djyjvrw5u/image/upload/v1775227982/me2026_022d4321e3.jpg) Gem 10 Feb 2026 --- ![Custom Domains: Your Bot, Your Brand, Your Domain](https://res.cloudinary.com/djyjvrw5u/image/upload/v1770724454/file_94_5d631697_29ed_4946_9cd4_efccfd7fe3f5_758939dc92.jpg) --- ### **On this page** 1. [Why Custom Domains?](#why-custom-domains) 2. [How It Works](#how-it-works) 3. [Domain Status Flow](#domain-status-flow) 4. [Availability](#availability) 5. [Get Started](#get-started) Your bots just got a whole lot more professional. We're excited to announce **Custom Domains** — a feature that lets you serve your Chat Thing bots from your very own domain. Instead of embedding your bot from `embed.chatthing.ai`, you can now use something like `chat.yourcompany.com` or `support.yourbrand.io`. It's fully white-labelled, SSL-secured, and takes just a few minutes to set up. ## Why Custom Domains? When you embed a Chat Thing bot on your website, your users see our domain in the embed URL. For most use cases that's fine, but if you're building a product, running an agency, or just want that extra polish — having your own domain makes all the difference. **Benefits include:** - **Brand consistency** — Your bot lives on your domain, matching the rest of your site - **Trust signals** — Users see your domain, not a third party - **Professional appearance** — Perfect for client-facing bots and enterprise deployments - **Full SSL coverage** — We handle certificates automatically via Cloudflare ## How It Works Setting up a custom domain is straightforward: 1. **Add your domain** — Head to your bot's Web channel settings and enter your desired domain (e.g., `chat.yourcompany.com`) 2. **Configure DNS** — We'll generate three DNS records for you to add: - A TXT record for SSL certificate validation - A TXT record to verify domain ownership - A CNAME record pointing to `embed.chatthing.ai` 3. **Verify and go live** — Click verify, wait for DNS propagation, and you're done! ![Custom domains section](https://res.cloudinary.com/djyjvrw5u/image/upload/v1770654691/docs/mzhljvoxddzbh2rqbbqd.png) Once active, your embed codes automatically update to use your custom domain. No code changes needed. ![Custom domain active with embed code](https://res.cloudinary.com/djyjvrw5u/image/upload/v1770654295/docs/lribfkrjyalvghfyo4ed.png) ## Domain Status Flow Your domain will progress through these statuses: - **Pending** — Domain added, awaiting setup - **DNS Pending** — Records detected, SSL certificate being issued - **Active** — Fully configured and ready to use ✅ - **Failed** — Check your DNS records and try again ## Availability Custom Domains is available as a paid addon. Each addon provides one custom domain slot across your team. You can purchase additional slots from your [billing page](https://chatthing.ai/app/billing) if you need multiple domains. ## Get Started Ready to give your bots a professional home? Check out our [Custom Domains documentation](https://chatthing.ai/docs/custom-domains) for the full setup guide. ### **Related articles ** [![Gemini 4 Hydrogen, Claude Opus 5.5 and test results you can search](https://res.cloudinary.com/djyjvrw5u/image/upload/v1794577398/hero_e3754b5f2e.png)](https://chatthing.ai/blog/gemini-4-hydrogen-opus-5-5-and-better-testing) [

Gemini 4 Hydrogen, Claude Opus 5.5 and test results you can search

](https://chatthing.ai/blog/gemini-4-hydrogen-opus-5-5-and-better-testing) Five new models, including Gemini 4 Hydrogen, now first on SupportBench. Plus test results you can search and export, a review that finds problems in your prompt, and a more accessible chat widget. [![Chat Thing for Discord: AI moderation by your rules and a help forum that answers itself](https://res.cloudinary.com/djyjvrw5u/image/upload/v1794486028/hero_4ddab00cf7.png)](https://chatthing.ai/blog/chat-thing-for-discord) [

Chat Thing for Discord: AI moderation by your rules and a help forum that answers itself

](https://chatthing.ai/blog/chat-thing-for-discord) Discord AI moderation by rules you write in plain English, an agent that answers every post in your help forum and hands the rest to your team, and automations that react or reply when things happen. [![Web search: a more powerful replacement for Google Search](https://res.cloudinary.com/djyjvrw5u/image/upload/v1794239469/hero_7a59991b16.png)](https://chatthing.ai/blog/web-search-replaces-google-search) [

Web search: a more powerful replacement for Google Search

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