Custom Domains: Your Bot, Your Brand, Your Domain - Blog - Chat Thing [Chat Thing](https://chatthing.ai/) Open main menu - Features - Use Cases - [Pricing](https://chatthing.ai/pricing) - Resources [Log in](https://app.chatthing.ai/app/auth/login) [ Book a demo](https://chatthing.ai/demo) [Sign up](https://app.chatthing.ai/app/auth/register) [← Back to blog](https://chatthing.ai/blog)Changelog # Custom Domains: Your Bot, Your Brand, Your Domain ![Gem](https://res.cloudinary.com/djyjvrw5u/image/upload/v1775227982/me2026_022d4321e3.jpg) Gem 10 Feb 2026 --- ![Custom Domains: Your Bot, Your Brand, Your Domain](https://res.cloudinary.com/djyjvrw5u/image/upload/v1770724454/file_94_5d631697_29ed_4946_9cd4_efccfd7fe3f5_758939dc92.jpg) --- ### On this page 1. [Why Custom Domains?](#why-custom-domains) 2. [How It Works](#how-it-works) 3. [Domain Status Flow](#domain-status-flow) 4. [Availability](#availability) 5. [Get Started](#get-started) Your bots just got a whole lot more professional. We're excited to announce **Custom Domains** — a feature that lets you serve your Chat Thing bots from your very own domain. Instead of embedding your bot from `embed.chatthing.ai`, you can now use something like `chat.yourcompany.com` or `support.yourbrand.io`. It's fully white-labelled, SSL-secured, and takes just a few minutes to set up. ## Why Custom Domains? When you embed a Chat Thing bot on your website, your users see our domain in the embed URL. For most use cases that's fine, but if you're building a product, running an agency, or just want that extra polish — having your own domain makes all the difference. **Benefits include:** - **Brand consistency** — Your bot lives on your domain, matching the rest of your site - **Trust signals** — Users see your domain, not a third party - **Professional appearance** — Perfect for client-facing bots and enterprise deployments - **Full SSL coverage** — We handle certificates automatically via Cloudflare ## How It Works Setting up a custom domain is straightforward: 1. **Add your domain** — Head to your bot's Web channel settings and enter your desired domain (e.g., `chat.yourcompany.com`) 2. **Configure DNS** — We'll generate three DNS records for you to add: - A TXT record for SSL certificate validation - A TXT record to verify domain ownership - A CNAME record pointing to `embed.chatthing.ai` 3. **Verify and go live** — Click verify, wait for DNS propagation, and you're done! ![Custom domains section](https://res.cloudinary.com/djyjvrw5u/image/upload/v1770654691/docs/mzhljvoxddzbh2rqbbqd.png) Once active, your embed codes automatically update to use your custom domain. No code changes needed. ![Custom domain active with embed code](https://res.cloudinary.com/djyjvrw5u/image/upload/v1770654295/docs/lribfkrjyalvghfyo4ed.png) ## Domain Status Flow Your domain will progress through these statuses: - **Pending** — Domain added, awaiting setup - **DNS Pending** — Records detected, SSL certificate being issued - **Active** — Fully configured and ready to use ✅ - **Failed** — Check your DNS records and try again ## Availability Custom Domains is available as a paid addon. Each addon provides one custom domain slot across your team. You can purchase additional slots from your [billing page](https://chatthing.ai/app/billing) if you need multiple domains. ## Get Started Ready to give your bots a professional home? Check out our [Custom Domains documentation](https://chatthing.ai/docs/custom-domains) for the full setup guide. ### Related articles [![Otto now lives inside every agent, plus seven new models](https://res.cloudinary.com/djyjvrw5u/image/upload/v1785426041/hero_2195c49528.png)](https://chatthing.ai/blog/ask-otto-and-seven-new-models) [

Otto now lives inside every agent, plus seven new models

](https://chatthing.ai/blog/ask-otto-and-seven-new-models) Otto now lives inside every agent, so you can change things by describing what you want rather than hunting through settings forms. Plus Claude Opus 5 and six more models, four new embed capabilities, and twelve retired models. [![Kimi K3 is live in Chat Thing: what it is, and is it actually good?](https://res.cloudinary.com/djyjvrw5u/image/upload/v1784238623/hero_a9dfc94c16.png)](https://chatthing.ai/blog/kimi-k3-lands-in-chat-thing) [

Kimi K3 is live in Chat Thing: what it is, and is it actually good?

](https://chatthing.ai/blog/kimi-k3-lands-in-chat-thing) Moonshot AI's Kimi K3 launched today and it's already live in Chat Thing. Here's what Kimi K3 is, the benchmarks behind the hype, and how it performed when we ran it head-to-head against Claude Sonnet 5, GPT-5.6 and Gemini on real support-bot prompts. [![GPT-5.6 lands in Chat Thing, plus twelve more new models](https://res.cloudinary.com/djyjvrw5u/image/upload/v1783942921/hero_c5c962c5c0.png)](https://chatthing.ai/blog/gpt-5-6-and-thirteen-new-models) [

GPT-5.6 lands in Chat Thing, plus twelve more new models

](https://chatthing.ai/blog/gpt-5-6-and-thirteen-new-models) GPT-5.6 (Sol, Terra and Luna) is now live in Chat Thing, alongside twelve more new models. A 1.05M-token context window, vision and power-up support across the board, and it is unusually light on message tokens for how capable it is.
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