--- title: "Custom Domains: Your Bot, Your Brand, Your Domain - Blog - Chat Thing" canonical_url: "https://chatthing.ai/blog/custom-domains-your-bot-your-brand-your-domain" last_updated: "2026-09-30T03:07:07.563Z" meta: description: "Give your AI bots a fully white-labelled experience. Custom domains let you serve your bot from your own domain like chat.yourcompany.com instead of embed.chatthing.ai." "og:description": "Give your AI bots a fully white-labelled experience. Custom domains let you serve your bot from your own domain like chat.yourcompany.com instead of embed.chatthing.ai." "og:title": "Custom Domains: Your Bot, Your Brand, Your Domain - Blog - Chat Thing" "twitter:description": "Give your AI bots a fully white-labelled experience. Custom domains let you serve your bot from your own domain like chat.yourcompany.com instead of embed.chatthing.ai." "twitter:title": "Custom Domains: Your Bot, Your Brand, Your Domain - Blog - Chat Thing" --- [← Back to blog](https://chatthing.ai/blog)**Changelog**# **Custom Domains: Your Bot, Your Brand, Your Domain** ![Gem](https://res.cloudinary.com/djyjvrw5u/image/upload/v1775227982/me2026_022d4321e3.jpg) Gem 10 Feb 2026 --- ![Custom Domains: Your Bot, Your Brand, Your Domain](https://res.cloudinary.com/djyjvrw5u/image/upload/v1770724454/file_94_5d631697_29ed_4946_9cd4_efccfd7fe3f5_758939dc92.jpg) --- ### **On this page** 1. [Why Custom Domains?](#why-custom-domains) 2. [How It Works](#how-it-works) 3. [Domain Status Flow](#domain-status-flow) 4. [Availability](#availability) 5. [Get Started](#get-started) Your bots just got a whole lot more professional. We're excited to announce **Custom Domains** — a feature that lets you serve your Chat Thing bots from your very own domain. Instead of embedding your bot from `embed.chatthing.ai`, you can now use something like `chat.yourcompany.com` or `support.yourbrand.io`. It's fully white-labelled, SSL-secured, and takes just a few minutes to set up. ## Why Custom Domains? When you embed a Chat Thing bot on your website, your users see our domain in the embed URL. For most use cases that's fine, but if you're building a product, running an agency, or just want that extra polish — having your own domain makes all the difference. **Benefits include:** - **Brand consistency** — Your bot lives on your domain, matching the rest of your site - **Trust signals** — Users see your domain, not a third party - **Professional appearance** — Perfect for client-facing bots and enterprise deployments - **Full SSL coverage** — We handle certificates automatically via Cloudflare ## How It Works Setting up a custom domain is straightforward: 1. **Add your domain** — Head to your bot's Web channel settings and enter your desired domain (e.g., `chat.yourcompany.com`) 2. **Configure DNS** — We'll generate three DNS records for you to add: - A TXT record for SSL certificate validation - A TXT record to verify domain ownership - A CNAME record pointing to `embed.chatthing.ai` 3. **Verify and go live** — Click verify, wait for DNS propagation, and you're done! ![Custom domains section](https://res.cloudinary.com/djyjvrw5u/image/upload/v1770654691/docs/mzhljvoxddzbh2rqbbqd.png) Once active, your embed codes automatically update to use your custom domain. No code changes needed. ![Custom domain active with embed code](https://res.cloudinary.com/djyjvrw5u/image/upload/v1770654295/docs/lribfkrjyalvghfyo4ed.png) ## Domain Status Flow Your domain will progress through these statuses: - **Pending** — Domain added, awaiting setup - **DNS Pending** — Records detected, SSL certificate being issued - **Active** — Fully configured and ready to use ✅ - **Failed** — Check your DNS records and try again ## Availability Custom Domains is available as a paid addon. Each addon provides one custom domain slot across your team. You can purchase additional slots from your [billing page](https://chatthing.ai/app/billing) if you need multiple domains. ## Get Started Ready to give your bots a professional home? Check out our [Custom Domains documentation](https://chatthing.ai/docs/custom-domains) for the full setup guide. ### **Related articles ** [![GLM 5.3 Flash lands in Chat Thing, plus SupportBench and link controls](https://res.cloudinary.com/djyjvrw5u/image/upload/v1787909974/changelog_b_v2_zai_34464d03cf.png)](https://chatthing.ai/blog/glm-5-3-flash-supportbench-and-link-controls) [

GLM 5.3 Flash lands in Chat Thing, plus SupportBench and link controls

](https://chatthing.ai/blog/glm-5-3-flash-supportbench-and-link-controls) GLM 5.3 Flash is now available in Chat Thing, alongside SupportBench model testing and control over where links in embedded agents open. [![Gemini 3.7 Flash and Grok 4.6 land in Chat Thing](https://res.cloudinary.com/djyjvrw5u/image/upload/v1787130639/hero_cf27db0634.png)](https://chatthing.ai/blog/gemini-3-7-flash-and-grok-4-6) [

Gemini 3.7 Flash and Grok 4.6 land in Chat Thing

](https://chatthing.ai/blog/gemini-3-7-flash-and-grok-4-6) Gemini 3.7 Flash and Grok 4.6 are now available in Chat Thing, alongside clearer Power-Up activity and support for more Google Drive file types. [![Otto now lives inside every agent, plus seven new models](https://res.cloudinary.com/djyjvrw5u/image/upload/v1785426041/hero_2195c49528.png)](https://chatthing.ai/blog/ask-otto-and-seven-new-models) [

Otto now lives inside every agent, plus seven new models

](https://chatthing.ai/blog/ask-otto-and-seven-new-models) Otto now lives inside every agent, so you can change things by describing what you want rather than hunting through settings forms. Plus Claude Opus 5 and six more models, four new embed capabilities, and twelve retired models.
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