---
title: "Discord AI moderation and help forum bot | Chat Thing"
canonical_url: "https://chatthing.ai/blog/chat-thing-for-discord"
last_updated: "2026-11-12T12:49:16.524Z"
meta:
description: "Discord AI moderation by rules you write, plus an agent that answers every post in your help forum and hands the rest to your team. Standard plan and up."
"og:description": "Discord AI moderation by rules you write, plus an agent that answers every post in your help forum and hands the rest to your team. Standard plan and up."
"og:title": "Chat Thing for Discord: AI moderation by your rules and a help forum that answers itself - Blog - Chat Thing"
"twitter:description": "Discord AI moderation by rules you write, plus an agent that answers every post in your help forum and hands the rest to your team. Standard plan and up."
"twitter:title": "Chat Thing for Discord: AI moderation by your rules and a help forum that answers itself - Blog - Chat Thing"
---
[← Back to blog](https://chatthing.ai/blog)**Changelog**# **Chat Thing for Discord: AI moderation by your rules and a help forum that answers itself**
Zef
12 Nov 2026
~ 6 min read
---
---
### **On this page**
1. [Answer every post in your Discord forum channel](#answer-every-post-in-your-discord-forum-channel)
2. [Discord AI moderation by rules you write](#discord-ai-moderation-by-rules-you-write)
3. [React and reply when something happens](#react-and-reply-when-something-happens)
4. [New Discord Power-Ups](#new-discord-power-ups)
5. [Set it up](#set-it-up)
6. [What it costs](#what-it-costs)
7. [FAQ](#faq)
1. [Will it reply to every message in my server?](#will-it-reply-to-every-message-in-my-server)
2. [What happens when a member asks for a person?](#what-happens-when-a-member-asks-for-a-person)
3. [Can it remove spam and self-promotion?](#can-it-remove-spam-and-self-promotion)
4. Does it replace Discord's AutoMod?
5. [Can it welcome new members?](#can-it-welcome-new-members)
6. [Which plans include it?](#which-plans-include-it)
Your agent could already answer @mentions, direct messages and its own slash command in Discord. Today it can do a lot more in your server:
- **Help forum:** it answers every new post in a forum channel, such as #help, then asks whether that solved it. Posts it can't solve go to your team.
- **AI moderation:** it checks every message against rules you write in plain English, and logs or removes the ones that break them.
- **Automations:** it reacts or replies when something happens, such as a new member joining.
- **Three new Discord Power-Ups:** it can post in another channel, add a reaction and start a thread or forum post.
All of it is in your agent's **Discord** settings, on the Standard plan and above. For the overview of what Chat Thing does as a [Discord AI bot](https://chatthing.ai/pages/features/channels/discord), see the feature page.
## Answer every post in your Discord forum channel
Choose a forum channel, such as #help, and your agent answers each new post from your knowledge. It then asks "Did that answer your question?" with two buttons, and keeps answering follow-ups in the post until the member picks one:
- **Yes, solved** thanks them, tags the post **Solved** and closes it.
- **Talk to a person** tags the post **Needs a human**, mentions your support role and emails your team the conversation, with a button that opens the post in Discord.
After a hand-off, your agent stays out of that post so it doesn't talk over the person helping. When it's sorted, choose **Mark as resolved** on the conversation in **Conversations** and it answers there again.
The email goes to the **Notification Email** on your agent's [Talk to a human](https://chatthing.ai/docs/power-ups/talk-to-a-human) Power-Up, or to the team owner if there isn't one. Only the member who opened a post can use its buttons.
Don't have a forum yet? Click **Create a help forum** and Chat Thing makes one, with the **Solved** and **Needs a human** tags and guidelines that tell members how it works. If you already have a forum, **Add the tags** adds the two tags and leaves your other tags as they are.
## Discord AI moderation by rules you write
Discord's own safety systems enforce Discord's rules across the whole platform. Chat Thing enforces your server's rules, the ones only you know, like where job posts go or whether members can promote their own work.
Write up to 10 rules, one per line, such as "No self-promotion" or "No job posts outside #jobs". Your agent checks every new message in your server against them and reports the ones that break a rule to a log channel only your moderators can see.
- **Start on Log only.** Nothing is removed, and the log shows what would have been. Switch to **Remove** when the log looks right.
- **On Remove,** it deletes messages it's at least 85% sure break a rule. Messages it's less sure about are logged as **Flagged** for a person to look at.
- **It can tell the author why** by direct message when their message is removed.
- **Your server owner, admins and moderators are never checked.**
The first rule is written for you: no advertising yourself or your services, offering to work for hire, or asking people to DM you about work.
## React and reply when something happens
An automation says, in plain English, when your agent should act and what it does: react with an emoji, reply, or both. It writes each reply from your instruction and your knowledge, in a new thread so the channel stays tidy, and members can carry on talking in that thread without @mentioning it.
- **Add a welcome automation** sets up a welcome for new members, ready to save.
- Write up to 10 of your own, such as "Someone asks how to install the app" or "Someone shares a project that just launched".
- Turn on **Log only** to try an automation first. Your agent posts what it would have done to your log channel.
## New Discord Power-Ups
Three new Power-Ups let your agent act in your server during a conversation. You tell each one when to act in its description:
- **Discord Send Message** posts in a channel or thread, for example a short summary in #support when someone asks for a person.
- **Discord Add Reaction** reacts to a message, for example with ✅ once a question is answered.
- **Discord Create Thread** starts a thread, or a new post in a forum channel, for example in your bugs forum when someone reports a bug.
They work alongside **Discord Get Channel History**, which reads earlier messages in a channel. The [Discord Power-Ups docs](https://chatthing.ai/docs/power-ups/discord) have the setup.
## Set it up
1. Open your agent and go to its **Discord** channel. If you haven't added it to Discord yet, follow the [Discord channel guide](https://chatthing.ai/docs/channels/discord) first.
2. Turn on **Answer new posts in a help forum**, choose your forum or click **Create a help forum**, and choose a **Support role**.
3. Turn on **Moderate messages**, keep **Log only**, edit the **Rules** and choose a **Log channel**.
4. Under **Automations**, click **Add a welcome automation**, or **Add automation** to write your own.
5. Click **Save**.
**Already using Chat Thing on Discord?** Click **Add to Discord** in the channel settings again and choose the server your agent is in. That gives it the newer permissions it needs: **Manage Threads** to tag and close forum posts, and **Manage Messages** to remove messages. Its settings and conversations stay as they are.
The full guides are [Answer your Discord help forum](https://chatthing.ai/docs/channels/discord-help-forum) and [Moderate your Discord server](https://chatthing.ai/docs/channels/discord-moderation).
## What it costs
Discord, the help forum, moderation, automations and the Discord Power-Ups are included on the Standard, Pro and Enterprise plans.
Answers and automation replies use your team's [message tokens](https://chatthing.ai/docs/account/message-tokens), like any other conversation. Every message moderation checks uses some too, about 25 message tokens per check with the one rule that's filled in for you, and more with more rules and automations. A busy server checks a lot of messages, so start on **Log only** and keep an eye on **Message tokens this month** on your agent's overview.
You can build and test your agent on the free plan first, then upgrade when you're ready to add it to your server.
## FAQ
### Will it reply to every message in my server?
No. In channels it replies when someone @mentions it, uses its slash command or messages it directly. In your help forum it answers each new post. Moderation checks every message but only acts on the ones that break your rules, and automations only run when the moment you described happens.
### What happens when a member asks for a person?
The post is tagged **Needs a human**, your support role is mentioned, and your team gets an email with the conversation so far and a link to the post. Your agent stops answering in that post until you choose **Mark as resolved** in **Conversations**.
### Can it remove spam and self-promotion?
Yes. Write a rule for it in plain English, or use the self-promotion rule that's filled in for you. On **Remove**, it deletes messages it's at least 85% sure break a rule and can tell the author why. Start on **Log only** to see what it would remove first.
### Does it replace Discord's AutoMod?
No, they work side by side. AutoMod blocks the words, links and mention spam you list. Chat Thing reads each message against rules written as sentences, such as "no offering to work for hire", which are hard to turn into a keyword list.
### Can it welcome new members?
Yes. Click **Add a welcome automation** and it reacts to the "joined the server" message and replies in a thread, welcoming the member by name and saying what it can help with. Choose your server's system channel under **In channels** so it sees the joins.
### Which plans include it?
Standard, Pro and Enterprise.
Open your agent's **Discord** settings to turn it on, or read the [Discord help forum docs](https://chatthing.ai/docs/channels/discord-help-forum) first.
### **Related articles **
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- **Previous **
- [← Web search: a more powerful replacement for Google Search](https://chatthing.ai/blog/web-search-replaces-google-search)